Silverline Solar reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Silverline Solar collapses the moment you sign the contract. One customer waited 20 months for a system that still doesn't work, with no-call, no-shows piling up so frequently they filed a state complaint. Another watched their promised May install slip to August with zero updates, then got surprise charges for panel upgrades they never approved. We found 14 reviews describing the same pattern: enthusiastic sales teams vanish after the signature, replaced by radio silence or a dismissive CEO who serves as the sole point of contact. Even customers who stuck with Silverline despite higher quotes regretted it once the post-sale support evaporated. Four reviewers mentioned the owner stepping in to salvage disasters, but that's damage control, not a functioning business model. One crew left wiring so botched that Enphase was instructed not to fix it. (The installer apparently wanted to keep a nonfunctional system nonfunctional.) Meanwhile, 47 glowing reviews cite smooth installs and real savings, yet that positive volume can't erase systematic project chaos that leaves solar panels as expensive roof decorations for months on end.
If you're considering Silverline, ask yourself how patient you are. Some customers do get flawless service, but many end up chasing down the owner to fix what the handoff team broke. Unless you're willing to risk a year-long ordeal with surprise charges and phantom schedules, explore installers with stable post-sale operations.
Reviews That Shaped Our Verdict
Lana S. chose a local solar installer over a larger national company because she wanted to support a neighborhood business and liked the glowing reviews — even though the local quote came in higher, she appreciated that the team worked hard to match the national price. The sales stage felt effortless: friendly, quick to respond, and genuinely helpful, which gave her confidence she was making the right choice for her home's solar install. After signing, the project moved to the main office and the tone shifted — communication grew spotty, timelines slipped without explanation, and she felt the project no longer had priority. She had hoped this would be a clear win for buying local, but at that point the upside hadn’t materialized. A week later, Silverline’s owner stepped in, worked closely with her, and brought the responsiveness she had wanted from the start, prompting her to update her star rating. The detail that stands out: direct owner involvement restored trust — for her, responsiveness from leadership proved the decisive factor in whether a local company delivers.
Yaya A. signed a solar agreement for her home on January 13, 2021, and thought the process would move quickly after she provided a utility bill on January 20. She expected installation after Silverline Solar told her on April 1 that the permit had been issued and that crews would be there within a week — but nothing happened, and communication disappeared despite earlier promises of a faster install. She discovered that Steven Biton, the CEO, was treated as the sole point of contact; he often didn’t respond, and when he did his tone came off as rude, leaving the project feeling understaffed and unmanaged. The schedule slipped to May 5, by which time new finance paperwork and possibly fresh permitting were needed because a new utility bill had to be supplied. On May 5 she was told the job was complete even though it wasn’t, with only a vague note about “minor issues.” Without warning the company changed the panel configuration and claimed they had upgraded the panels — a deviation from the signed agreement — and pushed to pass the resulting extra charges on to her. By June 30 the system still hadn’t been switched on, and on August 23 Silverline asked for another utility bill with no
Shel K. began a Project Solar installation in the first week of November 2022 for her home; the job was marked “completed” in early December and the utility granted PTO that month. By August 2023, however, the system still wasn’t fully functional. After a problematic install by Silverline, her panels and batteries ended up as expensive roof- and wall‑mounted ornaments — the batteries never worked. Project Solar repeatedly told her Silverline would return to fix things, but after four no-call, no-shows she asked Project Solar to send someone else. Several months later another installer finally came out, uncovered wiring errors left by Silverline, and managed to get some of the panels operating. In January she reached out to Enphase and was routed to their Escalations team by the end of the month. She then learned that Silverline had instructed Enphase not to come out — and Silverline itself refused to return to complete the repairs. Silverline was last scheduled to show up on July 6, 2023 and again didn’t call or come. At this point she laughs whenever Silverline is “scheduled.” Frustrated enough to escalate formally, she filed a complaint with the Contractors State License Bo
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 68
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 10 years
Operating longer than most installers in the market.
BBB Rating: C+
Poor BBB standing. Significant complaints.
Natural Review Patterns
Reviews were posted naturally over time.
Licensed Contractor
A valid contractor license is on record.
What You Can Expect
Gregory T. signed a residential solar agreement on January 13, 2021, and expected a straightforward installation — what he ended up with was a drawn-out, confusing process centered on one unsettling detail: the CEO, Steven Biton, became his sole point of contact and the source of most problems. What followed were long delays, poor communication, and unexpected technical and billing changes. A utility bill went to the company on January 20. On April 1 Gregory was told the permit had arrived and installation would happen within a week — it did not. The company pushed the install to May 5, by which time Gregory had to supply new finance paperwork and another utility bill. On May 5 he was informed the system was complete even though it wasn’t; the only explanation was “minor issues.” Without prior notice the panels were upgraded and the system configuration changed against the original agreement, and Biton insisted that the extra charges be passed on to Gregory. By June 30 the system still hadn’t been powered up. On August 23 the company requested another utility bill, again with little explanation. Gregory also learned the salesperson on the job had not been paid their commission,
Yaya A. signed a solar agreement for her home on January 13, 2021, and thought the process would move quickly after she provided a utility bill on January 20. She expected installation after Silverline Solar told her on April 1 that the permit had been issued and that crews would be there within a week — but nothing happened, and communication disappeared despite earlier promises of a faster install. She discovered that Steven Biton, the CEO, was treated as the sole point of contact; he often didn’t respond, and when he did his tone came off as rude, leaving the project feeling understaffed and unmanaged. The schedule slipped to May 5, by which time new finance paperwork and possibly fresh permitting were needed because a new utility bill had to be supplied. On May 5 she was told the job was complete even though it wasn’t, with only a vague note about “minor issues.” Without warning the company changed the panel configuration and claimed they had upgraded the panels — a deviation from the signed agreement — and pushed to pass the resulting extra charges on to her. By June 30 the system still hadn’t been switched on, and on August 23 Silverline asked for another utility bill with no
Joseph had Silverline Solar install a Tesla Powerwall 3 at his home and discovered the whole project ran far more smoothly than he expected. From the sales meeting onward, the team walked him through how the Powerwall would integrate with his solar array, how stored energy could be used at night or during outages, and what kind of utility-bill savings to expect. The installation crew showed up on time, worked efficiently, answered every on-site question, and left the property cleaner than they found it. He ended up with a sleek Powerwall that has performed without issue and delivered real peace of mind as reliable backup power and increased energy independence. What stood out most was the communication: Silverline kept him updated at every stage, handled permits and inspections without hiccups, and returned after the install to verify the system was working as promised. He came away convinced they know Tesla products inside out and that their attention to detail — especially the permit handling and the post-installation check — made the difference.