68
Trust
Score
WattBot

Silverline Solar reviews

NATIONAL
Silverline Solar
82 Reviews • 1 Location 10,906 Data Points Processed

Loading map...

The Verdict

Silverline Solar collapses the moment you sign the contract. One customer waited 20 months for a system that still doesn't work, with no-call, no-shows piling up so frequently they filed a state complaint. Another watched their promised May install slip to August with zero updates, then got surprise charges for panel upgrades they never approved. We found 14 reviews describing the same pattern: enthusiastic sales teams vanish after the signature, replaced by radio silence or a dismissive CEO who serves as the sole point of contact. Even customers who stuck with Silverline despite higher quotes regretted it once the post-sale support evaporated. Four reviewers mentioned the owner stepping in to salvage disasters, but that's damage control, not a functioning business model. One crew left wiring so botched that Enphase was instructed not to fix it. (The installer apparently wanted to keep a nonfunctional system nonfunctional.) Meanwhile, 47 glowing reviews cite smooth installs and real savings, yet that positive volume can't erase systematic project chaos that leaves solar panels as expensive roof decorations for months on end.

If you're considering Silverline, ask yourself how patient you are. Some customers do get flawless service, but many end up chasing down the owner to fix what the handoff team broke. Unless you're willing to risk a year-long ordeal with surprise charges and phantom schedules, explore installers with stable post-sale operations.

3 Stories That Stood Out

1. Yaya A.
Yelp | Dec 21, 2022 |

Yaya A. signed a solar agreement for her home on January 13, 2021, and thought the process would move quickly after she provided a utility bill on January 20. She expected installation after Silverline Solar told her on April 1 that the permit had been issued and that crews would be there within a week — but nothing happened, and communication disappeared despite earlier promises of a faster install. She discovered that Steven Biton, the CEO, was treated as the sole point of contact; he often didn’t respond, and when he did his tone came off as rude, leaving the project feeling understaffed and unmanaged. The schedule slipped to May 5, by which time new finance paperwork and possibly fresh permitting were needed because a new utility bill had to be supplied. On May 5 she was told the job was complete even though it wasn’t, with only a vague note about “minor issues.” Without warning the company changed the panel configuration and claimed they had upgraded the panels — a deviation from the signed agreement — and pushed to pass the resulting extra charges on to her. By June 30 the system still hadn’t been switched on, and on August 23 Silverline asked for another utility bill with no

2. Shel K.
Yelp | Jul 25, 2023 |

Shel K. began a Project Solar installation in the first week of November 2022 for her home; the job was marked “completed” in early December and the utility granted PTO that month. By August 2023, however, the system still wasn’t fully functional. After a problematic install by Silverline, her panels and batteries ended up as expensive roof- and wall‑mounted ornaments — the batteries never worked. Project Solar repeatedly told her Silverline would return to fix things, but after four no-call, no-shows she asked Project Solar to send someone else. Several months later another installer finally came out, uncovered wiring errors left by Silverline, and managed to get some of the panels operating. In January she reached out to Enphase and was routed to their Escalations team by the end of the month. She then learned that Silverline had instructed Enphase not to come out — and Silverline itself refused to return to complete the repairs. Silverline was last scheduled to show up on July 6, 2023 and again didn’t call or come. At this point she laughs whenever Silverline is “scheduled.” Frustrated enough to escalate formally, she filed a complaint with the Contractors State License Bo

3. Lana S.
Yelp | Apr 24, 2025 |

Lana S. chose a local solar installer over a larger national company because she wanted to support a neighborhood business and liked the glowing reviews — even though the local quote came in higher, she appreciated that the team worked hard to match the national price. The sales stage felt effortless: friendly, quick to respond, and genuinely helpful, which gave her confidence she was making the right choice for her home's solar install. After signing, the project moved to the main office and the tone shifted — communication grew spotty, timelines slipped without explanation, and she felt the project no longer had priority. She had hoped this would be a clear win for buying local, but at that point the upside hadn’t materialized. A week later, Silverline’s owner stepped in, worked closely with her, and brought the responsiveness she had wanted from the start, prompting her to update her star rating. The detail that stands out: direct owner involvement restored trust — for her, responsiveness from leadership proved the decisive factor in whether a local company delivers.

Platforms Monitored

Yelp
50 Reviews · 1 Location
4.0/5
Google
29 Reviews · 1 Location
4.7/5
SolarReviews
3 Reviews · 1 Location
3.6/5
EnergySage
Tracking
N/A
BBB
Tracking
N/A

Performance by Work Type

SOLAR
SOLAR
Installation, permitting, and grid connection.
4.0/5
BATTERY
BATTERY
Energy storage for backup savings and independence.
4.2/5
ROOFING
ROOFING
Repair or replacement, before or after solar installation.
3.8/5
ELECTRICAL
ELECTRICAL
Panel upgrades and wiring for system readiness.
4.8/5
SERVICE
SERVICE
Repairs, maintenance, and ongoing system support.
4.1/5
COMPLEX PROJECTS
COMPLEX PROJECTS
Multi-trade installations requiring co-ordination.
N/A

How We Got To Trust Score 68

No Red Flags

Unauthorized Activities

Passed screening

We checked for:
Unauthorized charges
Undisclosed loans
Identity theft
Forged signatures
Fake contracts
Falsified permits

Misleading Claims

Passed screening

We checked for:
Bait & switch
Overstated savings
Hidden fees
Misrepresented specs
False performance
Misleading warranty

Background Check

Serving customers for 10 years

Operating longer than most installers in the market.

BBB Rating: C+

Poor BBB standing. Significant complaints.

Natural Review Patterns

Reviews were posted naturally over time.

What You Can Expect

01

1. Joseph Fernandez
Google | Aug 16, 2025 |

Joseph had Silverline Solar install a Tesla Powerwall 3 at his home and discovered the whole project ran far more smoothly than he expected. From the sales meeting onward, the team walked him through how the Powerwall would integrate with his solar array, how stored energy could be used at night or during outages, and what kind of utility-bill savings to expect. The installation crew showed up on time, worked efficiently, answered every on-site question, and left the property cleaner than they found it. He ended up with a sleek Powerwall that has performed without issue and delivered real peace of mind as reliable backup power and increased energy independence. What stood out most was the communication: Silverline kept him updated at every stage, handled permits and inspections without hiccups, and returned after the install to verify the system was working as promised. He came away convinced they know Tesla products inside out and that their attention to detail — especially the permit handling and the post-installation check — made the difference.

2. יוסי אדרי
Google | Jul 2, 2025 |

Yossi recently picked Silverline Solar to install panels, batteries and perform a main panel upgrade at his California home. The crew arrived on time, stayed professional throughout the job, and walked him through each step so the whole process went smoothly. What he appreciated most was their clear breakdown of NEM 3.0 — instead of glossing over the new rules they explained why pairing a battery with the array matters under the new rates. As a result he’s keeping more of his own generation on-site rather than exporting it at low value, and he’s already seeing that reflected in lower bills. The finished system looks neat, performs well, and provides backup power for outages, which gives him extra peace of mind. The detail that stuck with him: the company’s willingness to explain NEM 3.0 and the battery’s role, which changed how he uses the system and is already paying off.

3. Gregory T.
Yelp | Dec 27, 2022 |

Gregory T. signed a residential solar agreement on January 13, 2021, and expected a straightforward installation — what he ended up with was a drawn-out, confusing process centered on one unsettling detail: the CEO, Steven Biton, became his sole point of contact and the source of most problems. What followed were long delays, poor communication, and unexpected technical and billing changes. A utility bill went to the company on January 20. On April 1 Gregory was told the permit had arrived and installation would happen within a week — it did not. The company pushed the install to May 5, by which time Gregory had to supply new finance paperwork and another utility bill. On May 5 he was informed the system was complete even though it wasn’t; the only explanation was “minor issues.” Without prior notice the panels were upgraded and the system configuration changed against the original agreement, and Biton insisted that the extra charges be passed on to Gregory. By June 30 the system still hadn’t been powered up. On August 23 the company requested another utility bill, again with little explanation. Gregory also learned the salesperson on the job had not been paid their commission,

02

1. Kabir S.
Yelp | Nov 6, 2023 |

Over nearly ten years Kabir S. has hired Steven and Nicole for solar work on multiple properties. He discovered their workmanship stays consistently top‑notch, and their customer service and aftercare keep post‑installation issues from becoming headaches. What really set them apart was their willingness to handle all the paperwork for eligible rebates and incentives, taking that administrative burden off his plate. Because they manage those details and back up their work, he plans to use them again on several more properties.

2. Claudia V.
Yelp | May 17, 2016 |

Claudia V. decided to go solar and ended up with a 7.54 kW system for her home that’s been saving her a lot on electricity. The entire project stretched about five weeks, mostly because the local utility (DWP) took its time with approval, but once Silverline got the green light she pushed the schedule and the crew finished the physical install in about a day and a half. Her project manager stayed friendly and communicative, and the installers arrived on time — a relief for someone juggling a busy schedule who couldn’t hang around the house all day. She landed a very good price on the system, and two years later it’s still running smoothly with no problems. What stuck with her most was the quick, efficient on-site work combined with reliable performance over time: fast install, friendly team, and ongoing bill savings.

3. Yaya A.
Yelp | Dec 21, 2022 |

Yaya A. signed a solar agreement for her home on January 13, 2021, and thought the process would move quickly after she provided a utility bill on January 20. She expected installation after Silverline Solar told her on April 1 that the permit had been issued and that crews would be there within a week — but nothing happened, and communication disappeared despite earlier promises of a faster install. She discovered that Steven Biton, the CEO, was treated as the sole point of contact; he often didn’t respond, and when he did his tone came off as rude, leaving the project feeling understaffed and unmanaged. The schedule slipped to May 5, by which time new finance paperwork and possibly fresh permitting were needed because a new utility bill had to be supplied. On May 5 she was told the job was complete even though it wasn’t, with only a vague note about “minor issues.” Without warning the company changed the panel configuration and claimed they had upgraded the panels — a deviation from the signed agreement — and pushed to pass the resulting extra charges on to her. By June 30 the system still hadn’t been switched on, and on August 23 Silverline asked for another utility bill with no

03

1. Shoval Nachmani
Google | Jul 2, 2025 |

Shoval hired Silverline to install solar panels, add a battery system, and upgrade the main electrical panel on their home, and the whole job unfolded smoothly. The crew arrived on time, stayed professional and easy to talk with, and walked Shoval through every step so questions never went unanswered. What stood out most was how clearly the team explained California’s new rules and why a battery suddenly matters — they laid out how storing energy lets Shoval avoid sending power back to the grid for low compensation. As a result, Shoval is now using more of the energy they generate, has already seen savings on the electric bill, and finished with a neat-looking installation that provides reliable backup during outages. The detail that stuck with them was the regulatory guidance that made the battery investment feel both practical and immediately beneficial.

2. Milena Delion
Google | Jul 2, 2025 |

Milena credits Silverline Solar for turning a confusing policy change into a clear plan: they walked her through California’s new solar rules and convinced her a battery was essential. On her California home they handled the solar installation, battery setup, and a main panel upgrade, and the whole process felt smooth and hassle-free. She appreciated a punctual, professional crew who kept communication simple, answered questions at every step, and guided her through permits and technical choices. The standout detail was their patient explanation of how the new rate structure makes storing energy more valuable than exporting it at a low price, so she chose to prioritize a battery. She ended up with a system that looks good, runs flawlessly, and provides backup power if the grid goes down. Best of all, she’s already noticing lower utility bills because she’s storing more of her own generation rather than sending it away.

3. Laura S.
Yelp | Apr 30, 2025 |

Laura S. had her home solar array taken down for a new roof and expected it back up and working quickly. Six months after the crew reinstalled the system and declared the job finished, she discovered it was producing no energy. She reached out and the company sent teams back at least six separate times over the ensuing months, but each visit ended with partial work and no permanent fix; appointments repeatedly slipped and technicians often left without explaining next steps. The owner, Steven, repeatedly promised callbacks and follow‑ups but proved argumentative, unhelpful, and difficult to reach, forcing her to chase him for answers. After half a year of lost production, mounting costs, and wasted time and effort, she has begun legal action to compel a resolution.

Long-term Satisfaction

Long-term satisfaction for Silverline Solar drops to 2.7 ★ compared to early reviews. This decline is worse than 75% of installers we looked at.

Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.

Top Solar Installers Nationwide