smart72 reviews

Alan P. hired Smart 72 to service an Amana furnace at his home and found the whole process smooth and well-managed. He experienced attentive scheduling with frequent updates and an on-site visit from Shaun Palmer, an experienced and friendly technician. Shaun explained each step of the service, pointed out what he was doing, and recommended specific upgrades to consider down the road. He plans to use Smart 72 again for future heating, ventilation and solar work — what stuck with him most was the technician’s clear walk-through and practical upgrade suggestions.

Jerry had relied on Smart 72 for years, keeping them on a biannual tune-up contract after a visit in April. In June, during a heatwave that pushed temperatures to 115°F, his air conditioning quit. Because the contract promised a technician within 72 hours, he called Smart 72 and was told someone couldn’t come for a week — the person on the line then hung up on his wife and behaved rudely. When a tech finally arrived, he discovered the breaker was off — something Jerry hadn’t even known existed and which could only have been turned off by a technician or by him. The crew returned later, declared the unit working and that only minimal work was needed, then left; when Jerry tried to run the system again it failed. A different AC company was called and found the breaker had been turned off once more, leaving Jerry to conclude the earlier visits had been poorly handled. Smart 72 also promised bids for the extra work they said was needed but never sent them — the unanswered bids and two visits that left the breaker off are what stayed with him.

Darren G. had his air conditioner installed by the company a few years back and maintained a paid service membership, even ordering additional work over time. He discovered on July 1, 2023, from another customer that the company had stopped servicing his area — news that came while he’d been waiting since May for a quote on more work. He called repeatedly, primarily to secure a refund for the unused portion of his membership now that the company wouldn’t cover his neighborhood, but every response boiled down to the same line, “manager will call.” No manager ever called back. He ended up frustrated and out of pocket: the membership stayed paid, the local service disappeared, and phone follow-ups produced only empty promises. The detail that lingers is not the poor communication alone but that he kept paying for a membership he could no longer use and couldn’t get anyone to refund or explain it.

Matthew E. booked a discounted AC maintenance tune-up after a good experience the year before for a suburban home that was otherwise running fine. During the service the techs pointed out roughly $900 worth of needed repairs — an acid coil bath and new contact points — but he decided not to go ahead at that time. The next day the system wouldn’t run at all; he called the company and they immediately sent a technician out at no charge. The tech discovered a failed capacitor with the terminal wire burned off and showed him the damage. Matthew didn’t think anyone had sabotaged the unit, but he was understandably annoyed. The crew replaced the capacitor from parts they had on hand, performed the coil acid wash they had recommended, and did all of it at no cost. The technicians were courteous throughout and even put on white shoe covers when they had to come back inside after the acid wash. What stuck with him was how quickly they returned, fixed the failed capacitor for free, and left the house clean.

After praising Smart 72 following a 8/11/2018 installation of her heating and AC, Patricia B. stayed a loyal customer for years. On 8/14/2023 she called for routine maintenance, and the visit went disastrously wrong: the technician shorted out her AC unit and also knocked out the electrical panel. The company then charged an extra $431.10 for a service that never occurred and has refused to refund that amount. She ended up hiring an independent electrician to repair the AC and the panel — leaving her with a damaged system and an unresolved $431.10 billing dispute.

Dan C. bought an HVAC system from Smart72 four years ago and relied on them for ongoing maintenance and repairs. When his AC stopped cooling properly, Smart72 sent a technician for what was billed as a routine visit; the tech replaced a capacitor, inspected the system, and left after about an hour. Dan then received a $479 invoice — a sharp jump from the $89 service fee he’d seen previously — but the bill gave no clear parts-or-labor breakdown and read as vague. Because he was preoccupied during the visit he didn’t catch the details right away; when he followed up he left four messages for a technician manager asking for an explanation and got no response. He ended up frustrated by the lack of itemization and the silence from customer service, and believes he was overcharged. His concrete takeaway for other buyers: get a written, itemized estimate and confirmation of charges before authorizing work — he’ll update the review if Smart72 ever answers his calls.

Barry B. hired Smart 72 and found the technician to be the highlight of the experience. He arrived exactly when promised and brought a blend of clear expertise and a genuinely caring, competent approach to the work. Because the tech showed up on time and handled the job with confidence and attention, Barry felt reassured throughout and recommends Smart 72 based on that reliability.

Kristi V. had trusted Smart72 after they installed a water heater, furnace (in 2020) and later an AC, so she felt comfortable when two of their technicians showed up for an HVAC tune-up on March 28. During that visit they convinced her the entire duct system needed replacement — claiming the insulation inside the duct sheathing was exposed, that heated/cooled air was leaking into the crawl space, and that the ducts were improperly sized for AC. They showed photos and led her to believe the exposed insulation was what contained the air, and then offered to cut the price from a $14,000+ estimate to $12,100 with a two-year, 0% Home Depot financing deal. She signed and Smart72 immediately charged her Home Depot card. A few days later she cancelled the contract in writing after remembering her home warranty might cover ductwork and asked Smart72 to reverse the charge; she was told it would take 7–10 business days. The home-warranty company sent an independent HVAC contractor who thoroughly inspected the system and concluded the ductwork was properly sized, showed no leaks, and that the actual duct tube beyond the insulation is what contains the air — he said he would refuse to replace a

Craig B. needed an emergency water-heater replacement about a year ago—holidays were underway, family was in town, and the old unit suddenly died—so he hired Smart72 to install a Home Depot model on short notice. The technician who did the install came across as friendly, but within weeks the heater’s service light started coming on repeatedly. He phoned Smart72 several times seeking help and watched the issue recur, only to be met with poor or nonexistent follow-up. On top of that, Smart72 tried to upsell a solar system at a price roughly $30,000 higher than other bids Craig had collected; he called that figure a scam and instead went with Wicks Solar, which finished the job at a fairer price and with reliable service. The concrete takeaway: the installation itself worked for now, but the lack of post-install support and an apparent pushy, vastly overpriced solar pitch convinced him to avoid Smart72 going forward and choose a different provider for energy work.