smart72 reviews
• last updated FEB 26, 2026Loading map...
The Verdict
This company will overcharge you and leave you stranded when things break. We found dozens of reports of surprise bills, misdiagnosed systems, and phantom repairs that made problems worse instead of fixing them. One homeowner paid $479 for a capacitor replacement after a routine service, left four messages for an explanation, and never got a callback. Another had their AC shorted out during a maintenance visit, then got charged an extra $431 for work that was never performed. The company refused to refund it. Long waits define the service experience here. One customer spent weeks without heat while the company blamed parts shortages and never communicated, forcing them to hire another contractor. Another was promised a 72-hour repair window per their service contract, only to be told the wait was actually a week (the dispatcher hung up on them). When one reviewer canceled a $12,100 ductwork replacement after an independent contractor said nothing was wrong, Smart72 took 24 days to reverse the charge. The pattern repeats across review after review: aggressive upselling during inspections, vague invoices with inflated parts charges, and techs who vanish mid-job. If you value your time and your budget, skip this one.
If you need reliable HVAC service and transparent pricing, this is not the company to call. Too many customers report being overcharged, misled during sales calls, and abandoned when systems fail.
Reviews That Shaped Our Verdict
After praising Smart 72 following a 8/11/2018 installation of her heating and AC, Patricia B. stayed a loyal customer for years. On 8/14/2023 she called for routine maintenance, and the visit went disastrously wrong: the technician shorted out her AC unit and also knocked out the electrical panel. The company then charged an extra $431.10 for a service that never occurred and has refused to refund that amount. She ended up hiring an independent electrician to repair the AC and the panel — leaving her with a damaged system and an unresolved $431.10 billing dispute.
Kristi V. had trusted Smart72 after they installed a water heater, furnace (in 2020) and later an AC, so she felt comfortable when two of their technicians showed up for an HVAC tune-up on March 28. During that visit they convinced her the entire duct system needed replacement — claiming the insulation inside the duct sheathing was exposed, that heated/cooled air was leaking into the crawl space, and that the ducts were improperly sized for AC. They showed photos and led her to believe the exposed insulation was what contained the air, and then offered to cut the price from a $14,000+ estimate to $12,100 with a two-year, 0% Home Depot financing deal. She signed and Smart72 immediately charged her Home Depot card. A few days later she cancelled the contract in writing after remembering her home warranty might cover ductwork and asked Smart72 to reverse the charge; she was told it would take 7–10 business days. The home-warranty company sent an independent HVAC contractor who thoroughly inspected the system and concluded the ductwork was properly sized, showed no leaks, and that the actual duct tube beyond the insulation is what contains the air — he said he would refuse to replace a
Nicole N. started the process more than a year ago after friends referred her and she went through Home Depot. What began as two inspections and cost estimates turned into a surprise on install day: the crew demanded new ducts and a thermostat, tacking roughly $8,000 onto the price and forcing on-the-spot negotiations with the manager, Dave. She felt bait-and-switched from the beginning and found Dave disengaged throughout the process. About eight months after the installation, the unit failed during a 100-degree stretch with three kids and pets in the house. Multiple technicians visited over three weeks before the head installation manager finally arrived and repaired it in a single day. The field staff who came to the home consistently impressed her, but Dave’s attitude stood out as the main problem—so much so that she literally stood in her doorway negotiating with an employee while Dave stayed on the phone. Because the system required about six service visits in its first year, she refused to release the portable cooling unit the company had provided until Dave agreed in writing to extend the service contract; she kept that unit for three weeks and used it only to keep her孩子s
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 32
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 11 years
Operating longer than most installers in the market.
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Jerry had relied on Smart 72 for years, keeping them on a biannual tune-up contract after a visit in April. In June, during a heatwave that pushed temperatures to 115°F, his air conditioning quit. Because the contract promised a technician within 72 hours, he called Smart 72 and was told someone couldn’t come for a week — the person on the line then hung up on his wife and behaved rudely. When a tech finally arrived, he discovered the breaker was off — something Jerry hadn’t even known existed and which could only have been turned off by a technician or by him. The crew returned later, declared the unit working and that only minimal work was needed, then left; when Jerry tried to run the system again it failed. A different AC company was called and found the breaker had been turned off once more, leaving Jerry to conclude the earlier visits had been poorly handled. Smart 72 also promised bids for the extra work they said was needed but never sent them — the unanswered bids and two visits that left the breaker off are what stayed with him.
Darren G. had his air conditioner installed by the company a few years back and maintained a paid service membership, even ordering additional work over time. He discovered on July 1, 2023, from another customer that the company had stopped servicing his area — news that came while he’d been waiting since May for a quote on more work. He called repeatedly, primarily to secure a refund for the unused portion of his membership now that the company wouldn’t cover his neighborhood, but every response boiled down to the same line, “manager will call.” No manager ever called back. He ended up frustrated and out of pocket: the membership stayed paid, the local service disappeared, and phone follow-ups produced only empty promises. The detail that lingers is not the poor communication alone but that he kept paying for a membership he could no longer use and couldn’t get anyone to refund or explain it.
Kristi V. had trusted Smart72 after they installed a water heater, furnace (in 2020) and later an AC, so she felt comfortable when two of their technicians showed up for an HVAC tune-up on March 28. During that visit they convinced her the entire duct system needed replacement — claiming the insulation inside the duct sheathing was exposed, that heated/cooled air was leaking into the crawl space, and that the ducts were improperly sized for AC. They showed photos and led her to believe the exposed insulation was what contained the air, and then offered to cut the price from a $14,000+ estimate to $12,100 with a two-year, 0% Home Depot financing deal. She signed and Smart72 immediately charged her Home Depot card. A few days later she cancelled the contract in writing after remembering her home warranty might cover ductwork and asked Smart72 to reverse the charge; she was told it would take 7–10 business days. The home-warranty company sent an independent HVAC contractor who thoroughly inspected the system and concluded the ductwork was properly sized, showed no leaks, and that the actual duct tube beyond the insulation is what contains the air — he said he would refuse to replace a