Sol Nova reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Sol Nova isn't worth the risk. One homeowner signed in November 2018, then spent 15 months chasing the CEO to even start the project because permits sat untouched and gift cards never materialized. Another paid on time for panels that sat broken for 17 months, racked up a $1,200 utility bill, and eventually had to file a lawsuit under the company's new legal name just to get recourse. We found 28 reviews describing no-shows, permit delays, vanishing supervisors, and reps who stop responding mid-project. Only 10 reviews mentioned fair pricing, while 22 flagged surprise bills or misleading quotes. Post-installation support scored a 2.6 out of 5, with 21 customers reporting abandoned service requests. The installation crews themselves earn decent marks when they actually show up, but getting to that point means gambling on whether your project will stall for months or your system will work at all. (One reviewer joked the company runs like Venezuela. We couldn't find evidence to disagree.)
If you need solar installed on a predictable timeline with someone who'll answer your calls when something breaks, keep looking. The odds of a smooth experience here are too low to justify the gamble.
Reviews That Shaped Our Verdict
Michelle had solar panels on her home for almost two years before she discovered the system had not been producing power for 17 months. She kept making her monthly payments on time, but ended up with a $1,200 gas and electric bill and no offer from the company to reimburse those extra costs. Repairs took more than four weeks to get scheduled, communication lagged with repeated unanswered messages, and the fix still hadn’t been completed at the time of her update despite promises it would be done by an upcoming Friday. Frustrated by the lack of resolution, she began legal action and found that the business had legally changed its name to Solrite Electric LLC and is listed as based in San Marcos instead of the American Fork, UT address shown elsewhere. The combination of long, undocumented downtime, ongoing bills, slow response, and the company’s name/address change were the concrete problems that drove her to sue.
In November 2018 Steve signed a contract with Solnova to have solar installed on his house and was promised three Visa gift cards as an incentive for signing. After six months with no progress, he tracked down Courtney Jones at Solnova’s San Marcos office; Courtney identified himself as the CEO and assured Steve that once he got involved things would move. A full year after signing, nothing was resolved — around Christmas 2019 Steve had to call PG&E and set up a three-way call with Courtney to cancel the original contract because Solnova hadn’t completed the work and PG&E had frozen the solar account after the delay. Two months later, in February 2020, the installation finally got up and running. When Steve reminded Courtney about the gift cards, Courtney replied he would “check on those” and added it was “not my job.” Steve sold his house shortly afterward, and by March 24, 2020, after more than two months of Courtney avoiding texts and not answering calls, he left a voicemail; Courtney emailed back promising to look into the cards, but Steve didn’t expect a resolution. The standout takeaway: despite eventual activation of the system, the project dragged on for more than a year,沟n
Laura Y took a call in September 2023 and agreed to an over-the-phone evaluation for a roof-and-solar job on her home. A company rep qualified her and promised a roof inspection; a technician arrived unannounced, looked over the roof and left without explaining his findings. Days later the company told her a roof replacement wasn’t necessary and that solar installation was next, but when the solar crew climbed onto the roof they immediately declared it needed to be replaced. She called the company, which apologized and assured her they would sort it out and that she was at the front of the list to have roof and solar installed before summer. Instead, a roofing crew was scheduled to arrive on multiple Fridays and failed to show up four times, often without any call, and her rep stopped answering texts and phone calls. Requests for a supervisor produced voicemail and a curt text asking who she was; the supervisor preferred text but never followed up by phone. After repeated calls the company ultimately told her they’re “a solar contractor, not a roofing company” and that solar takes precedence, leaving her with no work completed and no reliable point of contact. The detail that lings
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 41
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 6 years
BBB Rating: F
Poor BBB standing. Significant complaints.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
After living with a rooftop solar system on their home for more than a year, ashoryb discovered the company had misrepresented important facts. They now regret proceeding with the installation and feel they were lied to.
Sara F chose Solnova to put solar panels on her home and was impressed by how quickly the job moved. She found the crew efficient and responsive, answering all her questions and walking her through the details so she felt informed at every step. The standout detail for her wasn’t just the speed or the helpfulness but a simple regret: she wishes they’d installed the panels years ago because she’s realized what she’d been missing. Her lasting impression is a fast, knowledgeable installation team — and the nagging thought that she should have switched sooner.
In November 2018 Steve signed a contract with Solnova to have solar installed on his house and was promised three Visa gift cards as an incentive for signing. After six months with no progress, he tracked down Courtney Jones at Solnova’s San Marcos office; Courtney identified himself as the CEO and assured Steve that once he got involved things would move. A full year after signing, nothing was resolved — around Christmas 2019 Steve had to call PG&E and set up a three-way call with Courtney to cancel the original contract because Solnova hadn’t completed the work and PG&E had frozen the solar account after the delay. Two months later, in February 2020, the installation finally got up and running. When Steve reminded Courtney about the gift cards, Courtney replied he would “check on those” and added it was “not my job.” Steve sold his house shortly afterward, and by March 24, 2020, after more than two months of Courtney avoiding texts and not answering calls, he left a voicemail; Courtney emailed back promising to look into the cards, but Steve didn’t expect a resolution. The standout takeaway: despite eventual activation of the system, the project dragged on for more than a year,沟n