Sol Nova reviews

Sara F chose Solnova to put solar panels on her home and was impressed by how quickly the job moved. She found the crew efficient and responsive, answering all her questions and walking her through the details so she felt informed at every step. The standout detail for her wasn’t just the speed or the helpfulness but a simple regret: she wishes they’d installed the panels years ago because she’s realized what she’d been missing. Her lasting impression is a fast, knowledgeable installation team — and the nagging thought that she should have switched sooner.

Eugene Taber had Solrite install a solar system with battery backup on his home, and since the installation he hasn’t experienced any problems. Jarom, the company rep, picked up a small issue after the install, walked him through what happened, and got it fixed right away—Eugene didn’t even notice the problem until they reached out. The battery backup has performed reliably, kicking in during two separate grid outages, and monthly electric bills have dropped by about $50–$80. What lingers from his experience is the combination of proactive, fast service and a backup system that actually worked when the power went out.

After living with a rooftop solar system on their home for more than a year, ashoryb discovered the company had misrepresented important facts. They now regret proceeding with the installation and feel they were lied to.

Jayde Coop lives where sunshine is practically constant, so installing solar felt like an obvious next step. She found Solnova consistently helpful through the entire installation, keeping the process steady and straightforward as the panels were put in. The detail that sticks: reliable, hands-on support from the company throughout the install in a truly sun-soaked location.

Judy Detrick and her husband had kicked around the idea of solar for years but kept walking away when other companies pushed large upfront investments and bank loans. Things changed when she met Chas from SolNova — a sales consultant who became a friend and introduced an option that required no upfront cost and no bank financing. He walked her through exactly how the system would work, the benefits, what to expect during the process, and — unusually — the possible pitfalls and simple ways to avoid them. That straightforward honesty made the technical sales pitch feel trustworthy. She and her husband still did their own homework and read company reviews, accepting that a long-running company would have a mix of experiences online. In the end they moved forward; the install went smoothly, the panels look sleek on the roof, and the practical financing choice combined with Chas’s clear guidance is what sealed the deal.

Michelle had solar panels on her home for almost two years before she discovered the system had not been producing power for 17 months. She kept making her monthly payments on time, but ended up with a $1,200 gas and electric bill and no offer from the company to reimburse those extra costs. Repairs took more than four weeks to get scheduled, communication lagged with repeated unanswered messages, and the fix still hadn’t been completed at the time of her update despite promises it would be done by an upcoming Friday. Frustrated by the lack of resolution, she began legal action and found that the business had legally changed its name to Solrite Electric LLC and is listed as based in San Marcos instead of the American Fork, UT address shown elsewhere. The combination of long, undocumented downtime, ongoing bills, slow response, and the company’s name/address change were the concrete problems that drove her to sue.

Initially skeptical about switching to solar, Steve went ahead with panels on his home and, after a year, discovered the results exceeded his expectations. He ended up paying just $172 to Oncor for the entire year of electricity. That surprisingly low annual bill is the detail that stuck with him—he would choose solar again.

In November 2018 Steve signed a contract with Solnova to have solar installed on his house and was promised three Visa gift cards as an incentive for signing. After six months with no progress, he tracked down Courtney Jones at Solnova’s San Marcos office; Courtney identified himself as the CEO and assured Steve that once he got involved things would move. A full year after signing, nothing was resolved — around Christmas 2019 Steve had to call PG&E and set up a three-way call with Courtney to cancel the original contract because Solnova hadn’t completed the work and PG&E had frozen the solar account after the delay. Two months later, in February 2020, the installation finally got up and running. When Steve reminded Courtney about the gift cards, Courtney replied he would “check on those” and added it was “not my job.” Steve sold his house shortly afterward, and by March 24, 2020, after more than two months of Courtney avoiding texts and not answering calls, he left a voicemail; Courtney emailed back promising to look into the cards, but Steve didn’t expect a resolution. The standout takeaway: despite eventual activation of the system, the project dragged on for more than a year,沟n

Craig put a solar system on his home and discovered his roof couldn't hold enough panels to produce more electricity than he used. Because the array fell short of covering consumption, he ended up paying more each month under the loan than he paid for electricity before going solar. He made a point not to blame Solnova — the problem was the output, not the installer — but the financial result left him regretting the decision. He tried to resolve it but couldn't sell the system to pay off the loan, so he remains stuck with higher monthly costs. His takeaway: for smaller or space-limited roofs, the math can flip so that a generator or another backup option might have been the less expensive choice.