Sol-Up reviews

Rithy invested more than $32,000 in a 29-panel solar system for his Las Vegas home and, a year after installation, discovered a glaring problem: one panel was producing just 7.71 kWh while the neighboring panels averaged roughly 24 kWh over the same period. He chased the company’s support (working with a rep named Avery) through multiple emails and uploaded photos and bills as evidence, but responses dried up and no meaningful fix materialized. When technicians finally inspected the array they pinned the shortfall on a moving shadow from a nearby pipe — even though the installers had designed and mounted the system with that pipe already in place. The panel’s output being more than 65% lower than its neighbors and the company’s acceptance of a design that didn’t account for the obvious shading are the core grievances. He was also promised average power bills of about $20 per month based on their projections, but his statements climbed well above that figure despite his home using gas for heating. After a year of back-and-forth, photo documentation, and unanswered calls and emails, he remains stuck with a noticeably underperforming panel and no accountability from the installer.

Ken had Sol Up install a solar array on his 1,342‑sq. ft. home back in 2014. Years later he discovered the system was underperforming — summer electric bills still running about $200 and winter bills near $100 despite energy‑efficient appliances and a newer air conditioner. After checking with NV Energy to rule out a billing error, he contacted Sol Up. The company sent a technician for a courtesy visit who seemed to get the system back online, but a persistent connectivity problem kept him from viewing production from several panels. Willing to pay for a one‑time service call, he requested an inspection, but Avery at the office insisted he first sign up for a $700 service contract before any additional on‑site help would be provided. That requirement, paired with a stated 25‑year warranty on the system, left him feeling the company wasn’t standing behind the product — and the memorable detail that stuck with him was being told to buy a costly service agreement just to get troubleshooting on a warrantied system.

After researching local companies at the end of 2023, William Nemati hired Sol-Up for a rooftop solar system on his home. The installation itself went smoothly, but after a heavy rain in November 2025 he discovered water leaking around the panels. Sol-Up arranged for a roofer they work with, Ariat, who inspected the roof and said the underlayment was in poor condition and needed replacement; a second independent roofer gave the same verdict. William recalled that before installation he had asked Sol-Up’s inspector about the roof and was reassured it had many years of life left. When he pressed Sol-Up to address the leaks, managers Mr Naz and Zain declined responsibility, saying the company wasn’t a roofing contractor and that he would have to pay to remove the panels if he wanted the underlayment replaced. Frustrated, he warns others to do their own due diligence, arguing that the contract can create long-term headaches — from water damage to financing and resale complications — and describing his experience as a long, unresolved back-and-forth with the company.