Solaire Energy Systems reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Solaire delivered smooth installations, then went dark on support. Over 50 customers praised the coordinated sales-to-install handoff, with permits cleared and panels up in under a month in several cases. One homeowner recounted Solaire finishing a two-day job in a single afternoon, then sending a rep back to walk through the final utility hookup. But we found 15 reviews describing the opposite experience after money changed hands: missed service appointments, a month-long wait for a replacement inverter while the system sat offline, and phone numbers that rang to a voicemail saying the office was closed for all of July. One owner called 22 days in a row before a technician showed up. Another discovered that the monitoring portal stopped logging production data in 2015 and still hasn't heard back from the promised follow-up call. The installation crew earned consistent marks for workmanship (52 positive mentions, only 8 negative), yet post-sale support scored just 3.3 out of 5, with 23 negative comments clustering around unreturned calls and unfinished punch-list items. If you prize a fast, clean install and plan to handle your own troubleshooting, Solaire's upfront execution holds up. If you expect someone to pick up the phone a year later when an inverter fails, you may spend weeks waiting.
If you want panels on your roof quickly and don't mind chasing the company yourself when something breaks, Solaire's install speed is hard to beat. But if reliable post-sale support matters to you, the pattern of unreturned calls and multi-week service delays should give you pause.
Reviews That Shaped Our Verdict
Lisa bought a residential solar system from Solaire five years ago, and while the sales process felt solid, the relationship soured after payment. Twenty-two days ago she called because the array had gone completely offline; Solaire’s monitoring showed the system as active even though it wasn’t producing. It took nine days for a technician to appear — a delay she attributes to the company relying on a single service tech for all customers. The tech diagnosed a failed inverter that must be replaced and said the replacement would take about two weeks to arrive. As of now she still has no firm date for the repair, and the combination of slow response, reliance on one technician, and a lengthy parts wait left her frustrated after five years of ownership.
When Wendy B. began shopping for a rooftop system, she discovered how easy it is to encounter reps who either oversell or seem clueless about roofs, panels and net-metering rules. She found Rhami H. and immediately noticed the difference: he checked roof condition and the electric panel, explained whether she might be grandfathered under net metering, and referenced credentials like CSLB and SolarAmerica.org without leaning on slick slides—just a clear, conversational consultative session that put her at ease. She decided to stay with him through the process because he gave her confidence in both quality and speed. Less than a month after that first meeting, her system was live. By April 18 the array had been producing for five days — a turnaround she contrasts with another company that promised installation in June or July, a delay that would have cost her roughly $500 at her household’s usage. That gap convinced her that moving quickly on quotes and decisions translates directly to real savings. Behind the speed was tight coordination. Amanda managed calls, messages and emails to both Wendy and her husband so everyone knew what to expect. The team measured the entire roof so
Sadie S. discovered a bigger problem when she went looking for production numbers: after years of use the monitoring portal showed no data past the first of 2015, even though her electric bills had climbed and she wanted to check output. A few years earlier she had a rooftop solar system installed on her home; the installation itself went well, and when a rainstorm the night after completion exposed a small roof leak, the crew fixed it that evening. About a year later she needed a full roof replacement for age-related reasons, and her roofer told her Solaire should have advised doing the roof first or coordinating both jobs — that detail went unaddressed at the time. At installation she was given access to the site called 'sunnyportal', but it repeatedly crashed her computer so she stopped using it; SDGE, however, appears to recognize the system. Recently she tried the portal again, found the data gap, and has been unable to reach a reliable contact at sunnyportal. Solaire promised to have a technician check on their end and get back to her, but more than a week passed with no follow-up. Bottom line: she ended up with a clean installation and a prompt fix for the initial leak, but—
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 71
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 15 years
Among the longest-standing installers in the market.
BBB Rating: NR
Poor BBB standing. Significant complaints.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Joe had Solaire install a rooftop solar system on his La Mesa home back in 2010 and has seen strong bill savings ever since. Years after the original work, Christopher from the company stopped by for a hands-on inspection; he inspected the panels and found everything in good shape. He appreciated that a family-owned team stayed in touch well beyond the initial install, proved knowledgeable and honest, and handled follow-up service personally. The lasting impression: durable savings plus a company that still does in-person checkups — a practical touch that left him reassured about the system’s performance.
William B. had a solar system installed on his home about 13 months ago and discovered the hardware itself seems to work fine — no obvious installation problems and the panels appear to be producing as expected. What stuck with him, though, was the lack of handoff and follow-up: after crews left he had to call them back to clean up a mess in his garage, and nobody took the time to walk him through what had been installed, how the system ties into his house, or what he should watch for going forward. He asked for a basic “We’re done” walkthrough — a short explanation and a chance to ask questions — and never got one. Six months later someone phoned asking for a Yelp review, offered a name and number to call about his concerns, and when he left a message he never heard back. He ended up with a well-installed, functioning system but realized the company treats service as finished once the invoice clears. He would have expected a simple post-install orientation and a one-year inspection to catch any issues — details he thinks other buyers should expect to arrange for themselves if they choose Solaire.
Angela S. bought her home two years ago and inherited a solar array that had been installed by this energy company. Early on she discovered their responsiveness: they answered her calls immediately and helped her work through questions about sizing and other electrical needs as she settled in. Recently technicians returned after the previous owners had removed cables and junction boxes; the crew rewired and installed the missing boxes at no charge. Madison stood out on the job — she calls him a solar genius — and she trusts him and the rest of the team implicitly. After comparing other installers, she kept coming back to this company because of their honesty and reliability. The concrete detail that stuck with her: they fixed the missing parts pro bono and were just a phone call away whenever she needed help.