Solar 360 Building Services reviews
• last updated FEB 26, 2026Loading map...
The Verdict
This company isn't reliable when things go wrong. One homeowner watched their brand-new roof turn into a sitting lake after installation, then spent a year chasing Solar 360 for repairs despite promises from the CEO that it would be "made right." Another discovered their system had stopped working two years in and couldn't get anyone to return calls, even though it was under warranty. Reviews show 47 homeowners reporting missed appointments, permit failures, and radio silence from the company. One customer even found that a panel clip wasn't installed, leading to roof leaks that four different roofers blamed on shoddy workmanship. The vice president's response? Demand a $500 deposit just to investigate and threaten to void the entire system warranty if the customer dared remove panels themselves. When a $7,000 HVAC unit failed after a year, the company claimed that division "no longer existed" and offered a few hundred bucks over Zelle to make it go away. The positive reviews skew heavily toward the sales experience with named reps like Dominique and Rene, but once installation wraps, you're rolling the dice on whether anyone will pick up the phone if something fails.
If you want solar panels badly enough to gamble on getting ghosted when they leak or quit working, Solar 360 will install them. But companies that dodge warranty claims and leave roofs pooling water for a year aren't worth the risk, no matter how charming the sales rep.
Reviews That Shaped Our Verdict
Eli discovered his Solar360 system stopped producing power about two years after installation, even though it remains inside the warranty window. He spent several days trying to get help: the "customer service" line never picked up and voicemails went unanswered. After persistent calling he finally reached a field engineer through the Sales line; the engineer promised a call the next morning to schedule a service visit but never called back. Over the following five days the engineer didn’t answer the "direct number" he’d given, and no repair appointment was arranged. Eli ended up feeling the company took payment and left him with a nonworking system when something went wrong. He contrasted that with an earlier installation through SunRun on an older house, where SunRun was responsive and helpful after install. The detail that sticks: a system that failed while under warranty and five days of unreturned, promised callbacks.
Steven M. paid $44,870 for a combined solar and HVAC installation and expected those systems to last. About 2½ years after the solar went up, he started finding leaks coming through the roof beneath two of the panels. His insurer sent a roofer who traced the leaks to spots under the arrays; three independent roofers he hired afterward reached the same conclusion. One roofer even climbed up and discovered a clip that wasn’t securing a panel. When he reached out to Solar 360, Vice President Rene Paez answered defensively and sent installation photos from the crew’s original work. Rene suggested unlikely causes — even airborne debris — for tile cracks under panels, but the pictures didn’t show close-up views under the rails or how the roof looked once the job was fully completed months later. Solar 360 then demanded a $500 credit-card deposit for their roofer to come inspect (with the homeowner’s roofer allowed to attend), a requirement Steven did not find anywhere in his contract. Steven’s distrust of the company runs deeper. A year after installation his HVAC failed; Rene told him the AC division no longer operated and therefore the warranty was void, even though Steven paid a $
Sean hired the company to replace a flat roof and add insulation with a reflective sealant, and to install solar panels on his home. At first everything looked finished: new roofing, insulation, and the solar system energized. The roofer promised to return to paint the siding to match and said someone would arrange a final inspection. Two months after the solar went live, Sean had to reach out himself for that inspection — and then realized the job wasn’t complete. David came out, inspected, and found active drip issues, unpainted conduit, and the unpainted siding. David emailed photos on November 22 asking the crew to come back and finish the work; Sean had already emailed by then. By March 13 there was still no response, and the new roof began ponding badly — a literal sitting lake on the fresh surface. Sean emailed David again; David forwarded the problem to several people including the CEO, Frank, who quickly replied and promised the company would “make it right.” Despite that promise, months passed with no repairs or follow-up. By August — about a year after the project wrapped — the job still hadn’t been signed off, the siding and conduit remained unpainted, the roof leaked
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 65
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 13 years
Among the longest-standing installers in the market.
BBB Rating: NR
Poor BBB standing. Significant complaints.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Alejandro H bought a Solar 360 system on 4/11/2017 that was supposed to produce 7,650 (units). He discovered the array never delivered that output — in the year after installation he still paid $1,100 on his electric bills. He kept calling the company for help but got no meaningful response for years. About six months ago a crew finally came and found the system producing only about $100 a month; they told him it wasn’t meeting expectations and placed an order for parts roughly three months ago. He went to the company’s office in person after waiting, was promised a follow-up call, and still hasn’t heard back. The striking detail: parts were ordered months ago and the problem remains unresolved while Alejandro continues to chase the company for answers.
Don J. paid more than $40,000 in cash for a solar installation that included an AC system installed under Air360. Over the next four years he battled the company to get warranty service on both the AC and the panels and found the firm’s vice president repeatedly avoiding responsibility. At one point the VP told the Better Business Bureau that he had requested illegal work — even though the company’s own manager had offered that service — apparently to get a negative BBB entry removed. The VP then contacted Yelp and had Don’s critical review taken down. He ended up with unresolved warranty issues and the sense that his public complaints were being suppressed; the concrete takeaway that stuck with him was paying a large cash sum and spending years trying to get accountability.
Eli discovered his Solar360 system stopped producing power about two years after installation, even though it remains inside the warranty window. He spent several days trying to get help: the "customer service" line never picked up and voicemails went unanswered. After persistent calling he finally reached a field engineer through the Sales line; the engineer promised a call the next morning to schedule a service visit but never called back. Over the following five days the engineer didn’t answer the "direct number" he’d given, and no repair appointment was arranged. Eli ended up feeling the company took payment and left him with a nonworking system when something went wrong. He contrasted that with an earlier installation through SunRun on an older house, where SunRun was responsive and helpful after install. The detail that sticks: a system that failed while under warranty and five days of unreturned, promised callbacks.