Solar Negotiators reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Solar Negotiators is a solid installer if you value long-term follow-up and meticulous maintenance. We found 768 reviewers praising their post-sale support, something rare enough in solar that one customer opened a review with "The follow up they do years after my solar was installed is phenomenal!" Their twice-a-year panel cleaning packages are notably affordable, with 250 reviews mentioning punctual crews who schedule around your availability. Reviews also highlight that 701 customers praised workmanship quality, and we couldn't find a single complaint about installation crews being sloppy or disrespectful. That said, this company isn't perfect. One reviewer noted they "lost my subscription and needed reminding over a year after the original contract," so you may need to track your own paperwork. Communication during permitting runs smoothly, but monitoring system hiccups sometimes require a customer call to trigger service. (One owner noted their Solar Edge system stopped reporting data until they reached out.) If you're comparing purely on price, you may find a lower quote elsewhere. But if you want an installer who'll still return your calls three years later when you have a question about your inverter, the premium is worth it.
If you want an installer who'll still return your calls three years later when you have a question about your inverter, the premium is worth it.
Reviews That Shaped Our Verdict
Russell Jacobie discovered the company had misplaced his subscription and didn’t follow up on an included cleaning until he reminded them—more than a year after the original contract. He had to prompt them to schedule the service, but when a crew finally showed up they delivered very good cleaning work. The main lesson: verify the contract’s schedule and included visits up front so you’re not left chasing a missed service later.
A few years ago, fed up with climbing utility bills, Stephen and his wife started calling solar companies — they reached out to about five and had three crews come to the house. Two of the competitors simply pulled up the roof on Google Maps and gave quick estimates, but the Solar Negotiations rep climbed onto their roof, opened the electrical panel and asked detailed questions about their usage. That hands-on, no-pressure approach convinced them to move forward. The installer showed up on schedule, completed the job exactly as promised, and every crew member knew what they were doing. Over the roughly five years since installation they ran into a couple of issues, but Solar Negotiations stuck with them and worked through both problems. Today the system delivers what the household uses, keeps their true-up low, and matches their needs. What stayed with them was the initial roof-and-panel inspection and the company’s willingness to follow up — practical, on-site work that turned into reliable performance years later.
Mike F. had owned a PV system since 2006, and when he moved into a new home in 2013 he chose Solar Negotiators for a much larger install. He had already collected five competing quotes, but after a five-minute call he discovered Solar Negotiators could undercut his best offer by thousands by working with carefully screened partner installers. Convinced that buying — not leasing — makes the most financial sense, he also found that a loan payment to buy the system came in lower than his previous average monthly electric bill. The crew started a week after he signed and finished in two weeks; the job could have wrapped sooner if the system hadn’t been unusually large and the roof line more complicated. The installers they selected treated his property respectfully, showed up on schedule, and kept him in the loop throughout the process. Solar Negotiators handled upkeep too: they kept the panels clean and reacted quickly when three minor issues cropped up over two years, dispatching technicians right away. Being technical, he tracked performance for 2014 and 2015 and measured the array outperforming the original specifications — it produced even more electricity than expected. The net
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 83
Buyer Beware
Unauthorized Activities
1 report
Misleading Claims
5 reports
Background Check
Serving customers for 11 years
Operating longer than most installers in the market.
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
Licensed Contractor
A valid contractor license is on record.
What You Can Expect
N discovered troubling evidence six years ago during a rooftop solar install: internal emails they had been accidentally cc’d on that explained why the company planned to charge them the same price while downgrading the panels. That discovery set the tone for a long, frustrating relationship — yearly maintenance that never matched what the website or commercials promised, and a steady stream of missed appointments and poor communication. They watched cleaning crews work the panels in a hurry — moving one direction and back without scrubbing — and noticed the crews lacked the safety straps and experienced personnel pictured on the company’s website. Last year a bolt came off during a cleaning; it took repeated calls, emails, and an entirely different crew to get it fixed, and that repair only happened at the next annual cleaning a year later. Each annual visit produced a perfunctory report that claimed everything looked perfect and nothing was broken, even when damage had occurred. They spent many hours over the years escalating issues to senior executives, only to find the same problems persisted and, in some cases, executives seemed to treat the complaints lightly. When the most
Raquel C went into a financed rooftop install with her solar loan already approved and sitting in her account, determined not to start paying for power until the system actually worked. Early on she discovered a pattern of poor communication: her project manager repeatedly brushed her off and said she was waiting for clearance from the contractor about a structure on the property. Because the loan was ready, Raquel stayed on top of everything, calling and following up repeatedly — at one point she found herself paying her full PG&E bill and the first solar loan payment while her project still had no installation date. After checking with her contractor she learned he had emailed Solar Negotiators a week earlier with no response; only after another push from her did someone else from the company finally reach out and get the job scheduled. The crew installed the system without issue, but the panels weren’t turned on. When she raised the problem the project manager dismissed her concerns and claimed PG&E approval could take about 30 business days, a timeline Raquel had never been given. A week later PG&E approved the interconnection, yet the system remained off; she was then told the
Raquel G. returned to Solar Negotiators expecting a straightforward follow-up installation on her home, but the project quickly bogged down in poor communication while she continued to be billed. She discovered on the first call that the project manager, Idalia Cruz, was waiting on clearance from her contractor about a structure on the property. With a solar loan already approved and sitting in her account, she stayed vigilant because she didn’t want to start paying for a system that wasn’t even scheduled. At one point she found herself paying a full PG&E bill and the first solar-loan payment while still not on the installation calendar, so she kept calling and pressing the company for answers. After checking with her contractor, she learned he had emailed Solar Negotiators a week earlier with no response; only after another of her calls did someone finally reach out and get the job scheduled. The crews completed the physical installation without issue, but the system wasn’t switched on. When she pressed Idalia again, she was brushed off and told it takes "about 30 business days" for PG&E approval — a timeline Raquel hadn’t been given. PG&E approved a week later, yet the array was仍