Solar-Ray reviews

Adam had Solar Ray install a residential system in 2019 and remembers the sale and the installation going smoothly. When one inverter later failed, Solar Ray showed up within days and replaced a blown fuse — for a fee. Things soured in 2024 when his inverter started throwing ground-fault error codes. He filled out the company’s website form and phoned repeatedly but only reached voicemail. Weeks later someone called on a Saturday claiming to be a technician; after Adam had already been troubleshooting on the manufacturer’s site, the tech promised a Monday service call. By 2025, nothing had happened and no one followed up. A competing installer reached out and, after Adam explained he couldn’t get his original company to service the system, that competitor sent a tech the same week. The inspector found the outdoor emergency quick-disconnect hadn’t been properly insulated, so condensation ran down into the contact switch and caused corrosion that broke the connection. The tech also discovered the disconnect had been jerry-rigged to work without a key — Adam never received one at install — a bypass the tech flagged as a clear safety risk. Adam has tried contacting Solar Ray again to 얻

Andrea installed a solar system on her home more than three years ago and recently saw a minor error on the unit. When that happened she reached out and leaned on Alex, the company rep who has handled their account. He answered almost immediately every time, stepping in to help with troubleshooting and any questions rather than leaving them waiting. What stands out in her experience is that same quick, reliable support years after installation — she hopes management recognizes the exceptional service he provides.

Jose scheduled a Service Tune-ups preventive maintenance inspection with Solar Ray on August 16, 2024 to make sure his rooftop system — commissioned on February 12, 2019 — would keep the lights on through hurricane season. When the company truck pulled up, owner Michael Brown and general manager Alex Miller stepped out to introduce themselves, and he immediately felt more comfortable because it’s rare for the actual owner and GM to come do an on-site check. The team ran a thorough inspection during which they verified that the solar panels and mounting frame were level, secure, and functioning as intended. They also inspected the SMA inverters and the electrical boxes mounted both inside and outside the house, confirming everything was safe and properly fastened. The visit highlighted their quick response, the quality of materials, and the company’s 100% guarantee. What stood out most was the hands-on attention from senior leadership — the owner and GM personally confirming the system’s condition — combined with clear, practical results: a five-year-old system still performing and installed components inspected and signed off. He thanked Michael, Alex, and the Solar Ray crew for:

In Melbourne, FL, Bill D. found his solar array acting up and called the installer. The crew arrived on time, pinpointed the problem quickly, and had the system producing again in short order. He experienced smooth, professional service with clear, steady communication from first contact through completion. The most memorable part was the consistency — the team matched the same high standard he received for the original installation nearly five years earlier, restoring his system fast while maintaining that original level of workmanship.

Ben Bateman has relied on Solar-Ray to service and maintain his home’s solar system for the past two years — a system he didn’t buy from them. When problems tied to the original installation surfaced, they stepped in quickly and put in extra effort to make things right. They consistently answered his calls and resolved issues beyond routine maintenance. What sticks with him is their responsiveness and willingness to fix original-installation problems they had no hand in creating.

Dave had Solar-Ray install a solar array on his home in 2018 and it performed without problems until his insurer replaced the roof in 2023. When that happened, Solar-Ray removed and reinstalled the panels without issue and even upgraded some components and the wiring at no charge. He has dealt with the company multiple times and experienced steady, clear communication — so claims that Solar-Ray “ghosted” customers don’t line up with his interactions. He also points out that the company will not recommend placing an inverter inside the house; they’ll install it where a homeowner wants but take the time to warn about the downsides. A complaint about a humming inverter, he believes, resulted from homeowner-side error rather than the installer. The detail that stuck with him most: Solar-Ray handled the roof-related teardown and put upgraded parts back on the system for free, which felt like concrete, above-and-beyond service.

David Estrella chose Solar Ray for a second solar installation and the system has kept running trouble-free for four years. He appreciated the fast turnaround and dependable equipment that made maintaining the panels simple. He thanked Alex, Carl and Michael by name for their work on the project. Coming back to the same company after a first system performed flawlessly for years is the detail that convinced him to stick with Solar Ray.

Deborah engaged Solar Ray in 2021 to outfit her new home with solar panels. She found the equipment reliable and discovered that customer support—when she connected with the right technicians—went above and beyond. This week she arranged a three-year tune-up and had the array professionally cleaned; afterward she saw a clear spike in output. The system had been sized to cover the pool load, and she has never paid more than the minimum to Duke, which confirmed the installation matched her household needs.

Joe S. installed a rooftop solar system almost eight years ago, beginning with a 7.5 kW array that was sized with an electric car in mind. He appreciated that the installation crew made the whole process straightforward and left an obvious upgrade path. While running the 7.5 kW system his household was essentially net‑zero on electricity, and after he bought a Tesla he upgraded to a full 10 kW in 2019 and saw the same strong performance. Over the years the panels consistently outperformed expectations and the few problems he faced turned out to be user errors or minor issues that Solar Ray quickly resolved. The moment that stuck with him most: when a roof leak cropped up and roofers blamed the panel mounts, Solar Ray dug into the problem, coordinated the work, and fixed what needed fixing — even after it became clear the builder’s roofing contractor was at fault. He also pointed out the practical side: with utility prices trending up and a 30% federal tax credit available through at least 2032, investing in solar made financial sense for his household. The memorable takeaway: Solid, long‑term performance plus a company willing to step up and remedy problems — even when they weren’t