Solar Spectrum (Out of Business) reviews

Bob G met with a Sungevity/Solar Spectrum consultant who was friendly and clearly knowledgeable, and that guidance helped him decide to go solar for his home. The installation proceeded smoothly and exactly as advertised, and he has been running on solar for almost two years. The system eliminated his electric bill from day one and continued to cover his usage even through the last two winters. He counts it among his best decisions — the memorable takeaway is the immediate, winter-proof wipeout of his electricity charges.

Kristian found the planning stage excellent — the Sungevity team walked him through design and approvals during Feb–Mar 2020 and kept him informed — earning what he calls a 5/5 for that phase. Then COVID-19 created a long gap in the schedule, and when installers finally showed up in August the job unraveled: work that should have taken 2–3 days stretched across three weeks. He discovered the delay came from a re-review of plans that, in his view, should have been caught back in February, and that patchwork schedule left him frustrated. The clear takeaway for him was not about panels or performance but coordination: better communication and alignment between sales/planning, permit review, and installation teams would have prevented a short, clean install from turning into a drawn-out disruption — a 1/5 experience on the installation side that turned an otherwise strong start into a mixed overall outcome.

Gerald W. got a residential system installed in May 2018; the actual install went through without major problems, though a few unexpected hoops stretched the timeline. What became the defining issue for him was the promised 20 years of monitoring. In September of last year his inverter went offline, and because he trusted the long-term monitoring he didn’t check frequently — he expected the company to detect the outage and advise him. Instead he discovered he’d received no notification and no meaningful communication, leaving him without support; he understood that businesses can fail and COVID caused disruption, but felt a courtesy letter would have been the minimum. A local installer he talked to confirmed they were seeing problems with SolarEdge inverters and were replacing units. The clearest takeaway for buyers: verify exactly who will provide and maintain monitoring for the full warranty term and ask how inverter failures will be handled if the original installer stops responding — and check the service history for the specific inverter model before committing.

Terry McCann picked Sungevity / Solar Spectrum after reading strong reviews and liking that the whole process could be managed by phone and online. He ended up with a tightly coordinated residential install led by project manager Stephen Snow, who stayed involved at every step to smooth out issues. When the job required different optimizers, Stephen tracked down the right specialist, arranged for an inspector to fly in and train the crew, and even had a manufacturer representative bring the optimizers to the house. The crew, with Joe in charge, handled the installation itself, while Stephen remained on site the entire day until the work was finished. He walked away impressed that the company would bring in outside experts, have the maker deliver components, and stay until the last detail was addressed.

k m. had a rooftop solar system installed in October 2019 on a tiled roof and ended up with extensive damage — broken tiles scattered across the roof and repeated interior leaks — all captured in before-and-after photos. They waited almost a year for the installer's insurance to respond; when it finally paid, the settlement covered only a fraction of the repair bills after multiple leak incidents, leaving them to shoulder the rest. Then the system’s monitoring died on September 30, 2020. After several reset attempts, they contacted SolarEdge, which pointed to Spectrum Solar/Sungevity as the issue. Repeated calls and emails to Spectrum Solar/Sungevity produced one November message from the complaints division saying that “someone” would be in touch — and then silence. Phone numbers stopped working, emails went unanswered, and a BBB complaint also drew no response. They walked away with a partly unrepaired roof after an underwhelming insurance payout and a nonworking monitoring system with no company contact — the stalled fixes and the company's disappearance are the details that linger.

Roger M. contracted with the company in November 2019 for a rooftop solar system. By January 2021 the panels sat on the roof but were still not hooked up to the utility. About six months earlier the company transferred the $40,000 equipment loan to another entity, which began billing him for that loan for three months while he continued to pay his full PG&E bill. No one moved the interconnection forward or issued credits for the overlapping payments, and the firm appeared to have either restructured or gone bankrupt, leaving no clear party taking responsibility. He also received a lien notice from one of the company’s unpaid suppliers and had to chase the installer to get the supplier paid and the lien removed. The lasting image: an installed but nonfunctional system, simultaneous loan and utility bills, and a supplier’s lien that he had to force cleared.

Richard S. updated his rating to a 4 after finally getting a call and some help. He isn't sure whether that outreach was coincidence, the result of this Yelp review, or simply the effect of persistent nagging, but the call changed the situation: he advised the representative about the string of dead-end communications, she apologized, and she said the needed numbers were being forwarded right away. He hopes that his feedback will help the company fix the breakdown and spare future customers the same frustration. Before that call, he had grown extremely disappointed by what felt like total radio silence since the COVID crisis began. On a mid-sized home project, he encountered zero communication — nothing posted on SolarSpectrum or Sungevity websites, no note from company leadership (the kind of courtesy message he had seen from many other businesses), and no replies to phone calls or emails to his project manager or other contacts. He hit voicemails and automated prompts that led to email addresses that never answered. Frustrated, he warned he would review the contract closely and hold the company to its service commitments if those promises weren’t met. The memorable detail: it

Klay signed a contract with Solar Spectrum on January 27, 2019 for a residential solar installation and then waited more than a year for the system to be activated — meanwhile he kept paying even though the panels weren’t producing. When the company finally flipped the switch in February 2020, the array produced power for roughly a month before failing. For weeks he has called and emailed customer service; messages went unanswered and the company has not honored the system warranty. He ended up with a nonworking system and an unresolved warranty claim despite paying through the long delay.

JODLE has a two-year-old solar system and has run into trouble getting it serviced. Over the past two weeks they reached out to Solar Spectrum’s customer service five times — leaving emails, making calls and voicemail — but heard nothing back. The standout detail is the repeated, unanswered contact: five attempts in fourteen days, leaving them frustrated and still without a fix.