Solar Spectrum (Out of Business) reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Solar Spectrum left customers stranded with systems they'd already financed but couldn't use. One homeowner paid a $40,000 equipment loan for three months while simultaneously covering a full utility bill because no one would hook up the installed panels. Another watched their inverter go offline in September and discovered in January that the promised 20-year monitoring service had vanished without a letter, a call, or any notice at all. We found a pattern that goes beyond poor service: the company stopped paying suppliers, triggering mechanic's liens against customer homes even after those customers had secured financing. Reviews describe project managers who went silent mid-job, voicemails that were never returned, and warranty claims that disappeared into the void. One review mentions five failed submissions to the utility before net metering was approved, meaning the system fed power to the grid for a month with zero credit to the homeowner. The real warning sign is the Sungevity bankruptcy transition, when Solar Spectrum inherited thousands of systems, cut off monitoring access, and refused to honor previous warranties. If a company can't keep the lights on for systems they sold last year, they certainly won't be around to service yours in five.
This company is out of business. If you inherited one of their systems through a home purchase, expect zero support and plan to hire a local solar service company to take over monitoring and repairs.
Reviews That Shaped Our Verdict
Roger M. contracted with the company in November 2019 for a rooftop solar system. By January 2021 the panels sat on the roof but were still not hooked up to the utility. About six months earlier the company transferred the $40,000 equipment loan to another entity, which began billing him for that loan for three months while he continued to pay his full PG&E bill. No one moved the interconnection forward or issued credits for the overlapping payments, and the firm appeared to have either restructured or gone bankrupt, leaving no clear party taking responsibility. He also received a lien notice from one of the company’s unpaid suppliers and had to chase the installer to get the supplier paid and the lien removed. The lasting image: an installed but nonfunctional system, simultaneous loan and utility bills, and a supplier’s lien that he had to force cleared.
k m. had a rooftop solar system installed in October 2019 on a tiled roof and ended up with extensive damage — broken tiles scattered across the roof and repeated interior leaks — all captured in before-and-after photos. They waited almost a year for the installer's insurance to respond; when it finally paid, the settlement covered only a fraction of the repair bills after multiple leak incidents, leaving them to shoulder the rest. Then the system’s monitoring died on September 30, 2020. After several reset attempts, they contacted SolarEdge, which pointed to Spectrum Solar/Sungevity as the issue. Repeated calls and emails to Spectrum Solar/Sungevity produced one November message from the complaints division saying that “someone” would be in touch — and then silence. Phone numbers stopped working, emails went unanswered, and a BBB complaint also drew no response. They walked away with a partly unrepaired roof after an underwhelming insurance payout and a nonworking monitoring system with no company contact — the stalled fixes and the company's disappearance are the details that linger.
Tom signed a contract with Solar Spectrum last November after shopping several installers and choosing them because they offered to help arrange a roof contractor as the first step. He expected that the company would manage that part — it was even written into the contract — but quickly ran into a hands-off project manager, Christina, who often seemed checked out. After several prompts he finally got her to connect with two roofers; the local roofer did an excellent job, but the smooth start didn’t carry forward. The solar equipment went on the roof the same week the country shut down for COVID-19. The array and inverter were in place, but Tom discovered he had no access to monitor production because Solar Spectrum never granted permissions. Repeated calls and emails to Christina, the original sales rep, and an intermediary called JJ went unanswered. He ended up calling the inverter manufacturer directly; they confirmed the system was communicating but that only Solar Spectrum could activate his monitoring access. A PG&E notice eventually turned up and revealed another person handling the utility paperwork: Heather, who worked for a sister company called Horizon Solar. Heather,
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 33
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 9 years
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Gerald W. got a residential system installed in May 2018; the actual install went through without major problems, though a few unexpected hoops stretched the timeline. What became the defining issue for him was the promised 20 years of monitoring. In September of last year his inverter went offline, and because he trusted the long-term monitoring he didn’t check frequently — he expected the company to detect the outage and advise him. Instead he discovered he’d received no notification and no meaningful communication, leaving him without support; he understood that businesses can fail and COVID caused disruption, but felt a courtesy letter would have been the minimum. A local installer he talked to confirmed they were seeing problems with SolarEdge inverters and were replacing units. The clearest takeaway for buyers: verify exactly who will provide and maintain monitoring for the full warranty term and ask how inverter failures will be handled if the original installer stops responding — and check the service history for the specific inverter model before committing.
Jesse installed a rooftop solar system in October 2016 that produced well through its first year — his SDG&E true-up in October 2017 was just $125. By March 2018, though, Solar Spectrum’s monitoring showed the array stopped producing, and his most recent SDG&E bill has ballooned to $968. Solar Spectrum also owes him a $29 refund for a first-year shortfall under the contract’s "Guaranteed Annual kWh," but the company hasn’t paid. He has tried to get help and found only silence: phone calls hit a high-volume message and then drop, and an email sent on September 7 returned only an automated case number with no follow-up. While he waits, his utility charges keep climbing — an outcome he calls atrocious customer service. Worse, he watched former Sungevity get acquired by Solar Spectrum and then saw the original 20-year warranty pared down to seven years, leaving customers to absorb the risk of corporate failure. He frames that cut as effectively a breach of the protections he originally bought. Jesse insists that only direct, authoritative action will change his view: he wants someone like Blake H. of Solar Spectrum (or another person with decision-making power) to immediately 1)
Russell had a $45,000 solar array installed and activated in August 2016, after Solar Spectrum picked up Sungevity’s assets. He discovered the system stopped producing in July 2017 and stayed offline through December — roughly five months — and waited that long for a fix. He called Blake repeatedly and left voicemails, and Blake answered only two emails during that stretch with a brief note that they were working on it; the company’s customer-service line never picked up and callbacks never came. Skyline Solar ultimately did the hands-on repairs and earned his praise for the work, while Solar Spectrum issued a check to cover five months of lost production under the contract. What stayed with him was not the payout but the drawn-out outage and the lack of responsive communication from Solar Spectrum’s representative, even after he tried to reach Blake multiple times.