Score
SolarEdge Technologies reviews
• updated MAR 3, 2026Loading map...
The Verdict
SolarEdge builds monitoring software and inverter hardware, not solar installations. The reviews show a catastrophic gap between warranty promises and actual service. One customer waited four months for a mounting bracket after receiving a replacement inverter, racking up costly electric bills the entire time. Another burned through three inverters in 18 months and is now on week six waiting for the fourth. The pattern is unmistakable: when an inverter fails under warranty, you get the part eventually, but you pay a technician out-of-pocket every time it needs swapping. We found 87 reviews describing replacement delays stretching weeks to months, with customers left in the dark about timelines. Meanwhile, 131 reviews cite post-sale support problems, and the app-monitoring infrastructure failed so often that people went months without knowing their system had died. A handful of installers praised the tech, and two dozen homeowners reached support reps who solved account glitches quickly. But workmanship and value scores sit near the floor, and the sheer volume of warranty horror stories is damning.
If you already own a SolarEdge system and the inverter fails, brace for a long wait and expect to cover labor costs even under warranty. If you're shopping for solar now, choose an installer that uses different hardware.
3 Stories That Stood Out
Tomgon44 discovered his SolarEdge inverter failed on March 12, 2024, but ended up with a replacement inverter delivered on June 20 that couldn’t be installed because the service provider forgot to send the compatible mounting bracket. He only noticed the problem in April after a high electric bill — the phone app didn’t surface the alert and the system continued to show production in watts instead of kilowatts, so he had to log into the SolarEdge Site Monitoring page to see the inverter was not producing. Site monitoring even shows the alert’s first trigger date and the system commissioning date of 10/6/2014, so the mismatch between old and new hardware should have been avoidable. A tech from the original installer, Sundance Power Systems, visited May 15 (a $550 call) and again May 28 at no charge; the tech quickly concluded capacitor failure, but SolarEdge’s outsourced post‑install servicer, McCollister’s Global Services (7455 Emerald Dunes, Orlando, FL), requested extra measurement data and initially questioned warranty coverage until he produced the inverter’s 12‑year warranty. McCollister shipped a newer inverter without the mounting bracket needed for the older rack — despite
Ravi brought a SolarEdge system online on December 31, 2019: 26 LG 375 W panels (roughly a 9.75 kW array) paired with SolarEdge hardware and an HD-Wave 7600 inverter. In September 2021 the system stopped working. SolarEdge technicians and the installer hunted for a cause but came up empty, and the installer told him the failure wasn’t covered by warranty. To get the system running again he replaced all 26 optimizers with P401 units and installed a new 7600 Energy Hub inverter — a repair run that cost him a five-figure sum out of pocket. Two months later the new optimizers failed, and by May 2022 the inverter failed again. After repeated complaints, SolarEdge finally shipped replacement parts under warranty. The snag was labor: the installer refused to perform the warranty replacements because SolarEdge won’t pay for labor, so Ravi had to arrange and fund installation each time. He logged more than 30 calls with SolarEdge customer service, but the company’s position stayed the same — parts under warranty, but not responsible for installation. What sticks about this experience is not the component failures alone but the recurring out-of-pocket labor costs: even when replacement parts
Cindy paid tens of thousands of dollars for a residential solar system and now feels sick to her stomach because it has been essentially useless. She has endured repeated inverter failures — she’s now six weeks into waiting for a fourth inverter, the fourth replacement in 18 months — yet still makes a several-hundred-dollar loan payment and another several-hundred-dollar electricity bill every month. Her original installer has stopped servicing the system because of the ongoing reliability problems, and she discovered that moving to a more dependable company would require replacing nearly everything except the solar panels. Frustrated, out of reliable power and still paying, she’s ready to join a class-action lawsuit over the company’s failures.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 38
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 11 years
Operating longer than most installers in the market.
BBB Rating
Not BBB rated.
Review Patterns
What You Can Expect
Sarah has worked with SolarEdge for years on residential installs and consistently came away very satisfied. She found that keeping a current contact with her SolarEdge rep made the company highly responsive — when an issue cropped up on an install they jumped on it quickly and got it sorted. She especially loved the EnergyHub product because it makes it easy to future-proof homes for batteries or EV charging for her residential customers. The detail that stuck with her: responsive support paired with a platform that lets homeowners add storage or EV charging later without ripping everything out.
Colby has worked with SolarEdge for five years, using their equipment with customers and running one of their inverters on his own house. He found the company's DC‑coupled storage architecture to be the defining advantage — it makes their systems noticeably more efficient, enough that customers end up saving hundreds of dollars a year just from the improved efficiency. He’s seen their responsiveness firsthand: they take installer input, stay a code cycle ahead in product development, and when hiccups pop up they handle them professionally with realistic timelines rather than stringing people along. The inverter on his roof has run trouble‑free for three years, and for him the clear takeaway is that the DC‑coupling efficiency translates directly into real, repeatable savings for customers.
Juan had a residential solar array installed by PureSolar in San Antonio in June 2022. By November 2022 his SolarEdge converter had failed, and PureSolar returned to replace it but made clear they only handle installation and that equipment quality and warranty belonged to SolarEdge. During that service visit PureSolar left the converter enclosure unsecured, exposing wiring and connections to possible water and moisture. SolarEdge later told him three panels were offline because of a system “update” and that they should be producing again, yet months have passed and those panels remain non‑producing. Meanwhile he continues to pay about $202 a month on the solar finance and still sees $120–$160 utility bills. The detail that sticks: panels sitting idle for months while a replaced unit was left exposed and he keeps paying both the loan and significant electricity charges.
messnerrv installed an 11,400 W SolarEdge inverter with 30 P401 optimizers on a rooftop array of thirty 365‑watt panels arranged in three strings. After the hardware was in place they hit a roadblock trying to access the SolarEdge monitoring platform—several messages and troubleshooting attempts didn’t clear the issue. Then Sam called, explained that installer-level access was required, and patiently walked them through the account setup and configuration. The monitoring came online and the system is up and running; the memorable detail was Sam’s hands-on phone support that turned a frustrating access problem into a working setup.
Tomgon44 discovered his SolarEdge inverter failed on March 12, 2024, but ended up with a replacement inverter delivered on June 20 that couldn’t be installed because the service provider forgot to send the compatible mounting bracket. He only noticed the problem in April after a high electric bill — the phone app didn’t surface the alert and the system continued to show production in watts instead of kilowatts, so he had to log into the SolarEdge Site Monitoring page to see the inverter was not producing. Site monitoring even shows the alert’s first trigger date and the system commissioning date of 10/6/2014, so the mismatch between old and new hardware should have been avoidable. A tech from the original installer, Sundance Power Systems, visited May 15 (a $550 call) and again May 28 at no charge; the tech quickly concluded capacitor failure, but SolarEdge’s outsourced post‑install servicer, McCollister’s Global Services (7455 Emerald Dunes, Orlando, FL), requested extra measurement data and initially questioned warranty coverage until he produced the inverter’s 12‑year warranty. McCollister shipped a newer inverter without the mounting bracket needed for the older rack — despite
Jack had a two-year-old HD Wave inverter fail in May 2022, and it took four months to get a replacement installed. Roughly a year after that repair the inverter stopped working again, and across the past 18 months his system has been offline for about five months in total. Frustrated by repeated failures and long wait times for service, he’s now planning to read up on lemon-law protections and the Magnuson-Moss Warranty Act as his next step.
Rose has partnered with Solar edge for more than four years on her solar installations and discovered a supplier that stays actively engaged in improving its products and support. She found them consistently responsive and particularly forward-leaning on new battery storage systems that outpaced competitors. Their documentation started out complicated, but she watched it get streamlined over time. What stood out was the support ecosystem: an online academy, a technical team reachable by chat and phone, and thorough manuals available in both print and digital formats. Together those resources enabled her team to learn and build systems quickly and efficiently — and when a battery install got tricky, the academy plus live chat became the go-to lifeline she relied on.
Matt had a Solar Edge EV charger installed with his home solar system and expected to control it through the company’s app; he discovered the installer never set the app up correctly. The installer, Better Earth, stopped responding when he asked them to fix it, so he reached out to Solar Edge for help. Solar Edge refused to assist the end user directly and redirected him back to the installer, leaving him with a working charger he can’t manage and a 20‑year arrangement with no effective support. The detail that sticks: his ability to use the system depends entirely on the installer actually configuring the app — and if the installer goes silent, neither installer nor manufacturer stepped in to help.
toddrstone94 had a SolarEdge monitoring setup that worked reliably for more than three years, then on February 19 the monitoring abruptly stopped. He received three messages from the company saying they were dealing with a server problem and working on a fix, but by April 22 the system still showed no data. When he tried to reach support through the company’s customer support link, he found the link no longer working. After years of dependable visibility into system performance, he ended up without monitoring for over two months and no functional way to contact support — a breakdown in service that left him frustrated and without clarity about his system’s status.
Long-term Satisfaction
Long-term satisfaction for SolarEdge Technologies drops to 1.7 ★ compared to early reviews. This decline is worse than 75% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.