SolarGoingUP reviews

Sawsan Abuyousef brought Libby from Solar Going Up on to handle a residential solar installation and ongoing maintenance, and found the whole engagement notably smooth and efficient. She discovered Libby’s combination of professionalism and technical know-how, with close attention to detail at every stage. Libby answered every question, went beyond the basic scope to make sure the work met high standards, and kept the handover and follow-up organized. Sawsan ended up confident that the system was installed correctly and that maintenance would be handled reliably — the memorable part was Libby’s hands-on care throughout the process.

Seth hired Solar Going Up to install a 14 kW solar array paired with three Tesla Powerwall batteries on his home. He experienced steady, proactive communication and hands-on support through every phase, so he never felt unsure about timing or next steps. The crew delivered a tidy, attractive finished system that sailed through inspections with no issues or delays. What stood out most was the seamless pairing of a large array with three Powerwalls and the smooth permitting — he walked away with a fully functioning, battery-backed system and a clean installation that was approved on schedule.

Jake chose Solar Going Up because their bid was about $5,000 cheaper than the others — a saving he now regrets and says he would’ve gladly paid an extra $10,000 to avoid what followed. From the start, communication evaporated: he never received clear timelines for permits, panel installation, or when the system would be activated, and the crew’s visits went unannounced even after he asked to be notified so he could secure his dogs. On one occasion the dogs ended up loose and neighbors had to help round them up. He assumed the panels would go on the front roof because a large oak shades the back, yet the array wound up on the shaded rear roof; the installer promised to trim the tree and never did. The worst consequence arrived with the roof: he had a new roof installed before the panels went up, but almost two years later the roof leaks every time it rains. Solar Going Up sent a single technician about a year ago who applied caulk around some penetrations, but the leaks persisted, and follow-up requests went unanswered. Jake ended up trading a cheaper upfront price for two years of rain leaks and silence from the company — a costly, ongoing problem that buyers should weigh more than

Rappy Trinidad would have handed them ten stars if he could. He hired the company to install a 90 kW solar system on his business and ended up not only with the best price but with workmanship that finished on schedule and showed real attention to detail. The crew kept the site tidy, moved confidently through the install, and clearly knew what they were doing. He singled out John and Libby for praise — those two stood out as the people who made the whole process smooth.

Nick partners with Solar Going Up as his preferred solar installation crew and highlights how John and Libby keep communication with him and the homeowners consistently open. He describes their industry knowledge, genuine enthusiasm, and upfront approach as complementary to the careful craftsmanship they bring to every roof — neat installs, close attention to detail, and a clear process from start to finish. For jobs where homeowner communication matters as much as the finished workmanship, he relies on John and Libby to deliver both.

Jake H. picked Solar Going Up because their quote was about $5,000 cheaper than the others — a decision he later figured he would have been willing to pay $10,000 more to avoid. He experienced almost no communication from the start: no clear schedule for permits, installation, or activation, and no advance notice when crews would be at the house. He asked to be warned so he could secure his dogs; instead, workers arrived unannounced and on one occasion the dogs escaped until neighbors helped retrieve them. He assumed panels would go on the front roof because a large oak shades the rear roof most of the day, but the crew put the array on the back under that tree. The company promised to trim the oak and never followed through. The most damaging problem surfaced after installation: Jake had a new roof put on just before the solar work, and nearly two years after the panels went up the roof still leaks every time it rains. Multiple calls to Solar Going Up produced only one visit about a year ago, when a technician applied caulking around some penetrations — an obvious temporary measure that didn’t stop the water. Since then the company has been largely unresponsive and the leak—on

Kerry loved working with John and Libby. They watched John bring clear know-how and an attention to detail that shows in the finished work up on the roof, and they relied on Libby to handle the paperwork and communication — getting information quickly and always taking the time to answer calls. The team kept the installation process smooth and remarkably easy to deal with; what lingered for Kerry was the combination of visible, high-quality roof work and prompt, personal administrative follow-through. They would have given ten stars if they could.

David Hausrath had an excellent experience with Solar Up when he had a solar system installed on his home. Joseph Kim, his service representative, managed the job, delivered attentive, high-quality service, and the installation itself was perfect. He walked away confident—Joseph went above and beyond, answering every question and taking the time to explain the details.

Stan R. arranged a 52-panel installation with Solar Going Up; the roof work and hardware looked fine, but problems showed up in the monitoring app a little over two years later. He discovered Enphase/Enlighten wasn’t receiving data from several micro-inverters and contacted John, the owner, who promised to come out and "take a look." More than a year passed with no on-site inspection, so he hired an independent solar vendor to evaluate the system. The independent inspection revealed that 19 of the micro-inverters had been mislabeled at the time of installation. The array still produces power, but Stan cannot be confident the utility is receiving accurate production data because of the labeling errors and the lack of follow-through from the company. The clearest takeaway: 19 of 52 micro-inverters were mislabeled and the promised physical inspection never materialized, leaving monitoring and utility reporting unresolved.