SolarGoingUP reviews

Jake chose Solar Going Up because their bid was about $5,000 cheaper than the others — a saving he now regrets and says he would’ve gladly paid an extra $10,000 to avoid what followed. From the start, communication evaporated: he never received clear timelines for permits, panel installation, or when the system would be activated, and the crew’s visits went unannounced even after he asked to be notified so he could secure his dogs. On one occasion the dogs ended up loose and neighbors had to help round them up. He assumed the panels would go on the front roof because a large oak shades the back, yet the array wound up on the shaded rear roof; the installer promised to trim the tree and never did. The worst consequence arrived with the roof: he had a new roof installed before the panels went up, but almost two years later the roof leaks every time it rains. Solar Going Up sent a single technician about a year ago who applied caulk around some penetrations, but the leaks persisted, and follow-up requests went unanswered. Jake ended up trading a cheaper upfront price for two years of rain leaks and silence from the company — a costly, ongoing problem that buyers should weigh more than

Stan R. arranged a 52-panel installation with Solar Going Up; the roof work and hardware looked fine, but problems showed up in the monitoring app a little over two years later. He discovered Enphase/Enlighten wasn’t receiving data from several micro-inverters and contacted John, the owner, who promised to come out and "take a look." More than a year passed with no on-site inspection, so he hired an independent solar vendor to evaluate the system. The independent inspection revealed that 19 of the micro-inverters had been mislabeled at the time of installation. The array still produces power, but Stan cannot be confident the utility is receiving accurate production data because of the labeling errors and the lack of follow-through from the company. The clearest takeaway: 19 of 52 micro-inverters were mislabeled and the promised physical inspection never materialized, leaving monitoring and utility reporting unresolved.

Sawsan Abuyousef brought Libby from Solar Going Up on to handle a residential solar installation and ongoing maintenance, and found the whole engagement notably smooth and efficient. She discovered Libby’s combination of professionalism and technical know-how, with close attention to detail at every stage. Libby answered every question, went beyond the basic scope to make sure the work met high standards, and kept the handover and follow-up organized. Sawsan ended up confident that the system was installed correctly and that maintenance would be handled reliably — the memorable part was Libby’s hands-on care throughout the process.