Solaron reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Solaron earns high marks when your equipment works, but keeping them responsive when something breaks is a gamble you shouldn't have to take. We found a split track record: smooth installations praised in 28 reviews, but 23 customers describe frustrating communication gaps, missed appointments, and waits stretching weeks for callbacks. One homeowner called 10 times over several weeks just to reschedule a no-show service visit, while another endured four summers of bedroom-rattling pipe noise that techs couldn't permanently fix. The company scores 3.4 for project management and 3.6 for post-sale support, the two lowest marks in our analysis. When technicians do show up, reviews say the work is solid. Keith and Jose each earn call-outs for patient explanations and extra-mile fixes. But you'll need luck to reach them. The office operates on callback-only scheduling, and 16 reviewers mention days-long waits or no response at all. (One customer joked he dreads the annual loop of ignored messages more than the gurgling pipes themselves.) If uptime matters to you or your bedroom sits near the equipment pad, the risk outweighs the savings.
If you value a company that picks up the phone and honors service appointments, look elsewhere. Solaron can install a working system, but when you need help months later, you may wait weeks for a callback or watch a scheduled visit vanish without a call.
Reviews That Shaped Our Verdict
Yvonne A. had a SOLARON pool-solar system put on her ranch-style home three years ago and enjoyed a solid installation and prompt service when a leak showed up a couple months back — the leak was fixed within a week. More recently she began to notice the pool water running cooler than expected and the system kicking on at odd hours. She called a few weeks ago and was told the first available slot was last Monday, but nobody arrived and nobody called to explain. After roughly ten calls she finally got a response and an appointment was rescheduled for today, only to find the office closed; if no one shows up again she’ll have to wait until Monday to reach them. What began as dependable installation and a quick repair has soured into repeated missed appointments, long callbacks, and poor communication — so much so that she won’t be referring SOLARON to friends. The detail that sticks: excellent initial work, but follow-up service and responsiveness have collapsed to the point of regular frustration.
Jere lives with a pool solar system that, every year when it's time to turn it on and again when they shut it down, erupts into loud gurgling coming from the pipes and the solar plumbing that sits right next to the bedroom. He and his wife end up sleeping poorly for months because the noise sits against their wall, and he long ago stopped treating it as a minor annoyance — it has interfered with their daily life. He reached out for service repeatedly but found the company effectively unreachable by phone: the process is to leave a voicemail and wait — sometimes up to a week — for a callback, and missing that return call launches an almost endless loop of follow-ups. When someone finally answered, the crew appeared understaffed and scheduling dragged on; technicians have tried to fix the problem twice before, and each time the gurgling faded for only a few weeks before coming back. The sound has returned for the fourth year running, and he plans to call again when they reopen, hoping this time for a repair that actually lasts long enough for them to sleep through the night.
After months of comparing bids for a solar system that tied into her pool controls, Julie picked Solaron to do the installation. She ended up with neatly mounted panels but only a one-line walkthrough from a tech named Keith — basically "push the up arrow" for the spa — and no clear manual or comprehensive training on the control pad. She and her household limped through summer schedules, and Keith returned once more to show how to shut the system down for winter, but the SunTouch controller remained a constant source of frustration. Julie dug into the device herself, learned it has a reputation for being user-hostile, and even had engineers declare it baffling. Early on Ron offered credit toward an upgrade so they could control things from inside the house or an iPad, but when Julie tried to move forward that offer evaporated. The following spring she hired Matt, the owner of her pool service Pristine Pools, to actually set up the schedules and assign circuits — tasks that had never been completed — and Matt contacted Pentair when the controller misbehaved. Pentair pushed a software update less than a year after installation, and after the update a leaking valve appeared — just as
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 63
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 16 years
Among the longest-standing installers in the market.
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Trevor had thermal panels and a control panel replaced on his South Bay Area home a year ago, with Ron and Keith handling the job and leaving him impressed. When an electrical issue popped up a couple of days ago, they stepped in and sorted it out quickly, and the Solaron office backed that up with friendly, responsive follow-up. The thing that stood out was the rapid, hands-on troubleshooting—he didn’t get passed around but got direct help and a prompt fix.
After months of comparing bids for a solar system that tied into her pool controls, Julie picked Solaron to do the installation. She ended up with neatly mounted panels but only a one-line walkthrough from a tech named Keith — basically "push the up arrow" for the spa — and no clear manual or comprehensive training on the control pad. She and her household limped through summer schedules, and Keith returned once more to show how to shut the system down for winter, but the SunTouch controller remained a constant source of frustration. Julie dug into the device herself, learned it has a reputation for being user-hostile, and even had engineers declare it baffling. Early on Ron offered credit toward an upgrade so they could control things from inside the house or an iPad, but when Julie tried to move forward that offer evaporated. The following spring she hired Matt, the owner of her pool service Pristine Pools, to actually set up the schedules and assign circuits — tasks that had never been completed — and Matt contacted Pentair when the controller misbehaved. Pentair pushed a software update less than a year after installation, and after the update a leaking valve appeared — just as
J N. had a roof-mounted solar system installed two years ago and quickly discovered the installers had damaged the house’s stucco and introduced a loud vibration at the end of each cycle. The company insisted the vibration was normal, so they lived with the noise for two months while the crew returned five times without resolving the issue. Frustrated and worried about further damage, they hired a different installer to fix what the first team couldn’t. The lasting image: visible stucco damage and a persistent end-of-cycle vibration that five callbacks couldn’t stop, prompting them to bring in another company before the house suffered more.