Solaron reviews

Trevor had thermal panels and a control panel replaced on his South Bay Area home a year ago, with Ron and Keith handling the job and leaving him impressed. When an electrical issue popped up a couple of days ago, they stepped in and sorted it out quickly, and the Solaron office backed that up with friendly, responsive follow-up. The thing that stood out was the rapid, hands-on troubleshooting—he didn’t get passed around but got direct help and a prompt fix.

Two years ago Nancy V. had all of her pool equipment replaced and solar thermal panels added — a major update that she calls one of the best investments in her home. She switched to a salt chlorinator, which transformed chemical maintenance and eliminated algae issues, and now only uses the heater to take the spa up a few degrees. When an antenna for a remote stopped working recently, she phoned the office; they pulled up her account, saw the system was still under warranty because she had purchased more than three pieces of equipment, and coordinated Solaron and Pentair to resolve the issue within a week at no charge. She noticed reliable, knowledgeable staff throughout the process: Ron Legnon handled the sale, Keith and his crew performed the install, and an organized, friendly woman who answers the phone kept things smooth. What stuck with her most was how a single call turned into a prompt warranty fix — no hassle, no bill.

After months of comparing bids for a solar system that tied into her pool controls, Julie picked Solaron to do the installation. She ended up with neatly mounted panels but only a one-line walkthrough from a tech named Keith — basically "push the up arrow" for the spa — and no clear manual or comprehensive training on the control pad. She and her household limped through summer schedules, and Keith returned once more to show how to shut the system down for winter, but the SunTouch controller remained a constant source of frustration. Julie dug into the device herself, learned it has a reputation for being user-hostile, and even had engineers declare it baffling. Early on Ron offered credit toward an upgrade so they could control things from inside the house or an iPad, but when Julie tried to move forward that offer evaporated. The following spring she hired Matt, the owner of her pool service Pristine Pools, to actually set up the schedules and assign circuits — tasks that had never been completed — and Matt contacted Pentair when the controller misbehaved. Pentair pushed a software update less than a year after installation, and after the update a leaking valve appeared — just as

Shelley turns to Jose at Solaron every year to raise her pool solar for the summer and lower it for the winter, and she asks for him by name. What stands out most is that Jose never just does the appointed task—on more than one visit he spotted a leak in another part of the pool equipment that had nothing to do with the solar, insisted on fixing it, and saved her the time and expense of calling a separate repairman. He arrives on time, treats the family (and their dogs) with friendliness, and patiently walks her through any part of the process she doesn’t understand, never acting rushed even during peak seasonal demand. He works efficiently, goes the extra mile, and leaves the system in solid shape. For anyone needing solar service for a pool and a technician who notices the small problems before they become big ones, she calls Jose at 916-260-3112.

Yvonne A. had a SOLARON pool-solar system put on her ranch-style home three years ago and enjoyed a solid installation and prompt service when a leak showed up a couple months back — the leak was fixed within a week. More recently she began to notice the pool water running cooler than expected and the system kicking on at odd hours. She called a few weeks ago and was told the first available slot was last Monday, but nobody arrived and nobody called to explain. After roughly ten calls she finally got a response and an appointment was rescheduled for today, only to find the office closed; if no one shows up again she’ll have to wait until Monday to reach them. What began as dependable installation and a quick repair has soured into repeated missed appointments, long callbacks, and poor communication — so much so that she won’t be referring SOLARON to friends. The detail that sticks: excellent initial work, but follow-up service and responsiveness have collapsed to the point of regular frustration.

Jere lives with a pool solar system that, every year when it's time to turn it on and again when they shut it down, erupts into loud gurgling coming from the pipes and the solar plumbing that sits right next to the bedroom. He and his wife end up sleeping poorly for months because the noise sits against their wall, and he long ago stopped treating it as a minor annoyance — it has interfered with their daily life. He reached out for service repeatedly but found the company effectively unreachable by phone: the process is to leave a voicemail and wait — sometimes up to a week — for a callback, and missing that return call launches an almost endless loop of follow-ups. When someone finally answered, the crew appeared understaffed and scheduling dragged on; technicians have tried to fix the problem twice before, and each time the gurgling faded for only a few weeks before coming back. The sound has returned for the fourth year running, and he plans to call again when they reopen, hoping this time for a repair that actually lasts long enough for them to sleep through the night.

Nancy P. had Solaron install a replacement pool solar system in 2020. This winter she noticed a small leak coming through the roof near the panels and called them; they came out the same day, climbed onto the roof, tracked down the source, and repaired it. The leak turned out to be caused by poor installation of the old pool heating system, not the work Solaron had done, and what stayed with her was their prompt same-day response and willingness to fix a problem that dated back to the previous installer.

Todd had solar installed to heat his pool many years ago, and the equipment itself worked well from the start. What stood out over time was the company's ongoing attention—reliable, helpful post-install service that persisted long after the job was finished. That steady aftercare is what led him to leave a five-star review now.

Debra had the system installed two years ago. Over time she noticed it ran less efficiently than her previous setup, and this year it stopped heating altogether. She has tried calling the company repeatedly to get it fixed, but the installer hasn’t returned her calls. The most striking part of her experience isn’t just the drop in performance but the lack of response when the system failed — prospective buyers should confirm service response times and get contact/escalation details in writing before signing.