97
Trust
Score
WattBot

SolarRepair reviews

CALIFORNIA / INLAND EMPIRE
SolarRepair
65 Reviews • 1 Location 8,645 Data Points Processed

Loading map...

The Verdict

SolarRepair will fix what your original installer broke, then stay on the phone until you understand why it broke in the first place. We analyzed dozens of reviews and found a company that treats abandoned solar customers like rescue cases worth saving. One homeowner called them on Thanksgiving Day about a battery stuck in hibernation mode after Sullivan Solar went under, and the owner picked up and walked him through a full system swap to better hardware. Another watched four other contractors refuse to touch an inverter repair because they didn't do the original install, then SolarRepair diagnosed it over the phone and had the part ordered within hours. We saw 41 mentions of post-sale support with zero complaints, most from people calling back months or years later with questions their first installer wouldn't answer. The team explains technical fixes in plain language (one reviewer loved that they used "common sense terms"), responds within minutes to app alerts about outages, and charges exactly what they quote. If you need someone to inherit a mess and actually care about solving it, not just upselling you, this is the crew to call.

If you're starting fresh with solar, you'll find installers with fancier websites. But if your system is already failing and the company that sold it has ghosted you, SolarRepair is one of the few that will answer the phone and mean it when they say they'll take care of it.

3 Stories That Stood Out

1. Anwar Abdelhadi
Google | Jul 8, 2022 |

Anwar discovered his solar setup was suddenly orphaned when Sullivan Solar shut its doors in November 2021, leaving thousands of customers with little maintenance and no oversight. On a ranch-style home outfitted with an LG home battery and SolarEdge monitoring, he found the battery stuck in “hibernation” more often than working — it had been swapped twice because of incompatible software — and SolarEdge kept telling him to call his original installer. After several dead-end calls, he stumbled onto SolarRepair and reached Garret Kraemer on Thanksgiving Day; Garret immediately reassured him he could override the perpetual hibernation and take control of the system. Garret recommended swapping from SolarEdge to Enphase, and Anwar liked what he found online: true customer control and microinverters. Garret guided him through returning the LG battery and securing the maximum refund, while Chris Adams handled a painless financing transition that folded in his nearly paid-off 2017 loan. Before the fix, Anwar’s summer electric bill without a working system topped about $700; after the conversion he ended up charging an Enphase battery every day and getting through the most expensive part‑

2. Bhagiya Goonetilleke
Google | Sep 21, 2023 |

Bhagiya Goonetilleke invited Garrett and Luis for an initial visit after more than a year of wrestling with a faulty inverter and getting nowhere with her original installer. They had endured repeated runarounds, but Garrett stepped in, contacted the inverter manufacturer and arranged for a replacement part to be shipped. That single move changed the tone of the whole project — they finally saw light at the end of the tunnel and are eager for Garrett and Luis to return and complete the install. They plan to use the same pair when they upgrade the system in the future. The detail that stood out: instead of passing them off, Garrett handled the parts request himself and turned a year-long headache into a concrete fix.

3. Ming Xue
Google | Jun 29, 2023 |

Ming Xue moved into a house that developed huge roof leaks during the rainy months from the end of last year into the start of this year, and felt overwhelmed by the damage. They connected with Garrett, who immediately treated the situation like an emergency: he called his roofer, pulled together his whole crew, and jumped into action to replace the roof and add solar panels. Throughout the project the team handled logistics and communication smoothly — Markie in the office organized the schedule, contracts, and plan with patience and clarity; Marissa responded promptly whenever needed; James worked on-site with politeness and deep knowledge; and Luis stayed hands-on, overseeing the work and walking through the details so the homeowner understood what was happening. The group kept reassuring them not to worry and followed through — the roof was replaced, solar was installed, and months later the team still checks in to make sure everything is holding up. What stands out is how a relatively small crew mobilized quickly for an urgent problem and kept personal follow-up long after the job was done.

Platforms Monitored

Google
43 Reviews · 1 Location
5.0/5
Yelp
22 Reviews · 1 Location
5.0/5
SolarReviews
Tracking
N/A
EnergySage
Tracking
N/A
BBB
Tracking
N/A

Performance by Work Type

SOLAR
SOLAR
Installation, permitting, and grid connection.
5.0/5
SERVICE
SERVICE
Repairs, maintenance, and ongoing system support.
5.0/5
BATTERY
BATTERY
Energy storage for backup savings and independence.
5.0/5
ROOFING
ROOFING
Repair or replacement, before or after solar installation.
N/A
ELECTRICAL
ELECTRICAL
Panel upgrades and wiring for system readiness.
N/A
COMPLEX PROJECTS
COMPLEX PROJECTS
Multi-trade installations requiring co-ordination.
N/A

How We Got To Trust Score 97

Clean Record

Unauthorized Activities

Passed screening

We checked for:
Unauthorized charges
Undisclosed loans
Identity theft
Forged signatures
Fake contracts
Falsified permits

Misleading Claims

Passed screening

We checked for:
Bait & switch
Overstated savings
Hidden fees
Misrepresented specs
False performance
Misleading warranty

Background Check

Serving customers for 5 years

Newer than most installers in the market.

BBB Rating: A+

Excellent BBB standing. Strong complaint resolution.

Natural Review Patterns

Reviews were posted naturally over time.

What You Can Expect

01

1. Bhagiya Goonetilleke
Google | Sep 21, 2023 |

Bhagiya Goonetilleke invited Garrett and Luis for an initial visit after more than a year of wrestling with a faulty inverter and getting nowhere with her original installer. They had endured repeated runarounds, but Garrett stepped in, contacted the inverter manufacturer and arranged for a replacement part to be shipped. That single move changed the tone of the whole project — they finally saw light at the end of the tunnel and are eager for Garrett and Luis to return and complete the install. They plan to use the same pair when they upgrade the system in the future. The detail that stood out: instead of passing them off, Garrett handled the parts request himself and turned a year-long headache into a concrete fix.

2. Katherine Bretz
Google | Jun 27, 2025 |

In an industry full of opportunists chasing government incentives, Katherine ran into a problem with her home solar setup and found SolarRepair out of Norco to help. She discovered a team that felt like a welcome relief — straightforward, professional people who weren’t trying to take advantage. Right away they suspected the inverter was to blame, came prepared with the firmware needed to communicate with her SolarEdge equipment, and confirmed the diagnosis on the spot. They worked hard to get her scheduled quickly, handled the troubleshooting efficiently, and were personable throughout the process. She ended up with the inverter issue resolved and left impressed by how prepared and capable the crew was — notably, they brought the firmware to talk to SolarEdge and fixed the inverter.

3. Robin H.
Yelp | Jun 4, 2024 |

Robin H. found more than a simple battery replacement — she ended up with a team that managed the job from booking to shipping. She scheduled easily, received a courteous 10-minute heads-up call before arrival, and watched a professional, efficient crew complete the work exactly as promised. They packed the battery and arranged freight shipping on her behalf, taking the logistics off her plate. She noticed how knowledgeable and well trained the crew was and singled out James as incredible. After that level of service she became a loyal customer, remembering most clearly the punctuality and the hassle-free freight coordination.

02

1. John T.
Yelp | Dec 1, 2025 |

When the inverter on his solar system started misbehaving, John called Garrett and his crew. They methodically diagnosed the problem, troubleshot the issue, and installed a new inverter. He ended up with a reliably working system and a repair bill that felt refreshingly fair — the clear troubleshooting and straightforward pricing are what made the job stand out.

2. Larry Trefethen
Google | Jun 8, 2024 |

Larry hired Solar Repair for a solar project that stretched longer than he expected, but he discovered the extra time went into meticulous work. He watched installers focus on the finer points and deliver workmanship that impressed him, and the finished system turned out far better than he’d anticipated. He plans to rely on Solar Repair for all of his future solar needs.

3. Manish Patel
Google | Aug 29, 2024 |

Manish Patel faced a stalled solar repair after two different technicians began the job and walked off before finishing. SolarRepair stepped in, stayed with the project, and worked until the problem was fully resolved — the standout detail being their follow-through after the earlier crews left the work unfinished.

03

1. Nicole
Google | Feb 8, 2024 |

Nicole shopped around and met with several providers before committing to a residential solar project, then chose Solar Repair after heavy research. She discovered that, despite being a relatively new company, the team brought a depth of knowledge that far outpaced longer-established competitors. That practical expertise translated into major savings and noticeably better rebates and credits for the job. She ended up with Panasonic solar panels paired with an Enphase battery storage system — higher-quality equipment than she'd been quoted elsewhere. From start to finish the crew handled every question, answered calls immediately, and kept the process feeling personal; Garrett, Markie, Luis, and Steven in particular made her feel like family. The detail that stuck with her was how quick, informed communication combined with the Panasonic + Enphase setup delivered both financial benefits and peace of mind.

2. Nicole M.
Yelp | Feb 8, 2024 |

Nicole M. shopped around and met with several providers before starting her home solar project, and she discovered that Solar Repair—still a relatively new company—brought a far greater depth of knowledge than the longer-established competitors. That extra guidance turned into real savings: the team uncovered better rebates and credits that lowered the overall cost, and she ended up with higher-quality Panasonic solar panels paired with an Enphase battery storage system. Throughout the process Garrett, Markie, Luis, and Steven answered questions immediately, returned calls without delay, and treated her like family, walking her through every step. She finished the job with superior equipment, noticeably reduced net costs, and a small team she could actually reach when she needed them.

3. Doi T.
Yelp | Feb 5, 2024 |

Doi discovered his solar project had been left unfinished when the original contractor went out of business. They called Solar Repair; the team came to the house, carefully inspected what remained to be done, and provided a fair estimate and a clear timeline. The work finished on schedule, and communication stayed steady throughout the process. When it took five months to secure the permission to operate from Southern California Edison, Solar Repair kept pressing the issue and kept Doi updated until the final sign-off arrived — the persistent follow-through during that long permitting delay is what stood out.

Long-term Satisfaction

Recent customers rate SolarRepair 5.0 ★

Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.

Top Solar Installers in Inland Empire