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SolarRepair reviews
• last updated FEB 26, 2026Loading map...
The Verdict
SolarRepair will fix what your original installer broke, then stay on the phone until you understand why it broke in the first place. We analyzed dozens of reviews and found a company that treats abandoned solar customers like rescue cases worth saving. One homeowner called them on Thanksgiving Day about a battery stuck in hibernation mode after Sullivan Solar went under, and the owner picked up and walked him through a full system swap to better hardware. Another watched four other contractors refuse to touch an inverter repair because they didn't do the original install, then SolarRepair diagnosed it over the phone and had the part ordered within hours. We saw 41 mentions of post-sale support with zero complaints, most from people calling back months or years later with questions their first installer wouldn't answer. The team explains technical fixes in plain language (one reviewer loved that they used "common sense terms"), responds within minutes to app alerts about outages, and charges exactly what they quote. If you need someone to inherit a mess and actually care about solving it, not just upselling you, this is the crew to call.
If you're starting fresh with solar, you'll find installers with fancier websites. But if your system is already failing and the company that sold it has ghosted you, SolarRepair is one of the few that will answer the phone and mean it when they say they'll take care of it.
Reviews That Shaped Our Verdict
Bhagiya Goonetilleke invited Garrett and Luis for an initial visit after more than a year of wrestling with a faulty inverter and getting nowhere with her original installer. They had endured repeated runarounds, but Garrett stepped in, contacted the inverter manufacturer and arranged for a replacement part to be shipped. That single move changed the tone of the whole project — they finally saw light at the end of the tunnel and are eager for Garrett and Luis to return and complete the install. They plan to use the same pair when they upgrade the system in the future. The detail that stood out: instead of passing them off, Garrett handled the parts request himself and turned a year-long headache into a concrete fix.
Ming Xue moved into a house that developed huge roof leaks during the rainy months from the end of last year into the start of this year, and felt overwhelmed by the damage. They connected with Garrett, who immediately treated the situation like an emergency: he called his roofer, pulled together his whole crew, and jumped into action to replace the roof and add solar panels. Throughout the project the team handled logistics and communication smoothly — Markie in the office organized the schedule, contracts, and plan with patience and clarity; Marissa responded promptly whenever needed; James worked on-site with politeness and deep knowledge; and Luis stayed hands-on, overseeing the work and walking through the details so the homeowner understood what was happening. The group kept reassuring them not to worry and followed through — the roof was replaced, solar was installed, and months later the team still checks in to make sure everything is holding up. What stands out is how a relatively small crew mobilized quickly for an urgent problem and kept personal follow-up long after the job was done.
Anwar discovered his solar setup was suddenly orphaned when Sullivan Solar shut its doors in November 2021, leaving thousands of customers with little maintenance and no oversight. On a ranch-style home outfitted with an LG home battery and SolarEdge monitoring, he found the battery stuck in “hibernation” more often than working — it had been swapped twice because of incompatible software — and SolarEdge kept telling him to call his original installer. After several dead-end calls, he stumbled onto SolarRepair and reached Garret Kraemer on Thanksgiving Day; Garret immediately reassured him he could override the perpetual hibernation and take control of the system. Garret recommended swapping from SolarEdge to Enphase, and Anwar liked what he found online: true customer control and microinverters. Garret guided him through returning the LG battery and securing the maximum refund, while Chris Adams handled a painless financing transition that folded in his nearly paid-off 2017 loan. Before the fix, Anwar’s summer electric bill without a working system topped about $700; after the conversion he ended up charging an Enphase battery every day and getting through the most expensive part‑
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Performance by Work Type
How We Got To Trust Score 97
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 5 years
Newer than most installers in the market.
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
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License information could not be confirmed.
What You Can Expect
Bhagiya Goonetilleke invited Garrett and Luis for an initial visit after more than a year of wrestling with a faulty inverter and getting nowhere with her original installer. They had endured repeated runarounds, but Garrett stepped in, contacted the inverter manufacturer and arranged for a replacement part to be shipped. That single move changed the tone of the whole project — they finally saw light at the end of the tunnel and are eager for Garrett and Luis to return and complete the install. They plan to use the same pair when they upgrade the system in the future. The detail that stood out: instead of passing them off, Garrett handled the parts request himself and turned a year-long headache into a concrete fix.
In an industry full of opportunists chasing government incentives, Katherine ran into a problem with her home solar setup and found SolarRepair out of Norco to help. She discovered a team that felt like a welcome relief — straightforward, professional people who weren’t trying to take advantage. Right away they suspected the inverter was to blame, came prepared with the firmware needed to communicate with her SolarEdge equipment, and confirmed the diagnosis on the spot. They worked hard to get her scheduled quickly, handled the troubleshooting efficiently, and were personable throughout the process. She ended up with the inverter issue resolved and left impressed by how prepared and capable the crew was — notably, they brought the firmware to talk to SolarEdge and fixed the inverter.
Robin H. found more than a simple battery replacement — she ended up with a team that managed the job from booking to shipping. She scheduled easily, received a courteous 10-minute heads-up call before arrival, and watched a professional, efficient crew complete the work exactly as promised. They packed the battery and arranged freight shipping on her behalf, taking the logistics off her plate. She noticed how knowledgeable and well trained the crew was and singled out James as incredible. After that level of service she became a loyal customer, remembering most clearly the punctuality and the hassle-free freight coordination.