solarXperts reviews
• last updated FEB 26, 2026Loading map...
The Verdict
SolarXperts will leave you paying two bills at once. We analyzed over a hundred reviews and found a pattern: smooth sales process, fast installation, then silence. One homeowner waited 10 weeks with panels installed but not turned on, paying both PG&E and the solar loan every month while the company bounced her between departments. Another discovered his roof collapsed after installers stomped through it, then found SolarXperts had blocked his email when he tried to report the December flood streaming down three floors of walls. The pricing raises red flags too. Reviewers report bait-and-switch upcharges (one saw a $3,000 jump when the quoted panels mysteriously became unavailable), and we found multiple cases where the quoted system size made no sense for actual usage, a mistake that guarantees surprise bills later. Even customers who praised early responsiveness from reps like Ezra noted installations on the wrong roof face or city inspections failed because the electrical work violated code. Twenty-two reviewers flagged value problems, and 19 described post-sale support that simply vanished after the deposit cleared.
If you're willing to risk months of double-billing, blocked communication when problems arise, and a sales process built on same-day pressure tactics, you might save a few hours of research. But we found cheaper quotes, faster activations, and actual follow-through from other installers in the same market.
Reviews That Shaped Our Verdict
Nathan bought a residential solar system in February and by September the panels were up but the system still hadn’t been switched on. He ended up paying both PG&E and the solar company — a double bill the installer had promised to reimburse but never did. A salesperson named Shady delivered a polished demo, closed the sale, and then disappeared; Sarah handled follow‑up and repeatedly assured him reimbursement would come, assurances he now regards as false. Months later he’s left with installed equipment that isn’t producing and duplicate utility charges, with no activation date or refund in sight.
Karen Iovino hired SolarXperts to put solar panels on her Bay Area home in 2021. Their engineering crew handled a new circuit breaker board, and both SolarXperts’ roof inspector and the installer’s inspector from Freedom Forever gave the roof a “Good” rating — but the crew Freedom Forever sent walked all over the shingles and damaged the roof during installation. A few months after completion the first big atmospheric rain hit and water began leaking into the house; bathroom walls bubbled and swelled from the moisture. Justin Shields served as her point person and stayed responsive, coordinating with Freedom Forever so contractors could patch the roof and repair the bathroom walls — work she appreciated at the time. Then December 2022’s far worse storm arrived and the roof failed badly: Karen discovered that SolarXperts had blocked her email when she tried to reach them. Water streamed down through walls on three floors, soaking carpet and hardwood and causing widespread interior damage. She ended up paying $23,000 for a full roof replacement and was forced to have Freedom Forever remove and then re‑install the solar panels after the new roof went on. The details that linger: two “
Alex C. sat through a high‑pressure sales visit at his Bay Area home and walked away uneasy. He and a partner rep — plus what looked like their manager — pressed him to sign financing paperwork on the spot, promising he could cancel later, but never left him a copy of any contract to review. When he later asked for the documents he’d been asked to sign, the company stalled and treated his request like a price negotiation instead of a records request. He suspected withholding the signed paperwork might be illegal but chose not to escalate. The core of the pitch he experienced was transactional: the reps phoned his utility from his living room, pulled last year’s usage, then designed a system sized to match that number and dangled a better interest rate or six months of payments up front if he put down a cash deposit and signed that day. If he hesitated, the default financing rate they offered jumped to 6.99%, while three other Bay Area companies he consulted offered 0.99% (one even without a credit check). That “sign now for the rate” pressure and the weak baseline financing were the stand‑out problems for him. Beyond the hard sell, he discovered the reps didn’t understand or at
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Serving customers for 7 years
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
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What You Can Expect
Ethan discovered a utility bill fifteen times higher than normal after paying a large sum for a solar panel system. Electricians who inspected the installation concluded the system had been set up incorrectly, and he found himself still paying roughly the same to PG&E that he had before the panels. The financial shock compounded when a salesperson wandered into his house during the process, which left him furious. He ended up with an expensive system that didn’t lower his bills, an installation problem flagged by electricians, and an unsettling breach of trust from the sales visit — the 15x bill and that in-home intrusion are the details that stick.
Kiran B. expected a seven-panel, roughly $20,000 solar package to cover his home’s needs but discovered the array is producing only about one-eighth of his recent usage. A SolarXperts sales rep had visited, reviewed his PG&E bills from the past year, and concluded that seven panels would be sufficient; instead, a week of production showed a tiny fraction of that promise. When he called the number provided, he was redirected to Freedom Forever, who inspected the system and insisted the panels were producing "as expected." Kiran acknowledged winter can lower output, but the real-world numbers—about 12.5% of his consumption and under 20% of what was guaranteed—leave the setup economically pointless. He paid roughly $20,000 and says the system won’t pay for itself; he’s demanding a fix or a full cancellation and warns he’ll pursue further action if the shortfall isn’t addressed. The clearest takeaway: a seven-panel, $20k installation that barely dents the bill, prompting him to consider canceling and staying on the grid.
Clinton Han found Joy at SolarXperts remarkable. He hired her for a home solar installation and watched her blend professional know-how with a personal commitment to customers. When city permit approvals stalled and PG&E held up the interconnection, Joy treated those delays as her own — pushing paperwork, making calls and nudging both agencies until the issues cleared. The install finished and he ended up with a system that removed PG&E’s control over when he could use his own electricity. He walked away grateful for Joy’s persistence in cutting through the bureaucracy.