Solergy reviews

Chad V. entered the process impressed — the sales team painted a compelling picture and the proposal sounded excellent. Once the project moved into the setup phase, communication evaporated. He ended up chasing every update, following up on milestones himself, and frequently received no contact from the company. The lack of attention left him feeling like a number rather than a valued customer. Bottom line: strong salesmanship, but expect to drive the follow-up during installation if you choose them.

John P. began a residential solar install in February 2022 after Roderick Ford moved quickly to get the project started. By June, crews had mounted panels and finished the on-site connections, but the system produced no electricity. He discovered the company never submitted the interconnection application to the utility — a step the utility told him should have been handled at the outset — and the panels sat inactive. For two months he could not reach the installer: no calls, texts, or emails, and he found the company website unusable. Frustrated, he cancelled all financing and emailed and texted Solergy to demand they come pick up the equipment, calling the person in charge an idiot. He also pointed out the company’s F rating with the BBB and warned that he would not tolerate trespassers, insisting pickup be scheduled and saying unauthorized removal would be treated as theft, invoking the second amendment. The clear outcome: a roof full of panels that produced zero power because the interconnection was never filed, cancelled financing, and a formal demand for the company to retrieve its gear on a scheduled appointment.

Fred R. signed a contract in March 2021 for a residential solar system that included a backup battery. He watched the crew install panels quickly, then discovered the company had told the finance firm the job was finished so they could collect payment — even though the panels hadn’t been wired to the house and the battery hadn’t been installed. After some follow-up they finally returned to hook the panels up so the array produced power, but then claimed the battery was on backorder and fell silent. Calls, texts and emails went unanswered for months until a single text announced the battery was in; they never showed up. He even bought a prepaid phone from Walmart just to get them to pick up — they answered on the second ring, promised an install date, and again failed to appear. When contact dried up a second time he learned the company was installing batteries for other firms, and specifically named Power as using Solergy as a subcontractor, so he urged others to verify any contractor listed on their paperwork. He ended up with operational panels but no backup and a lender that had been paid before the system was completed — a clear, specific caution to confirm wiring and battery (

Jonathan M. installed a 19 Kwh solar system and still owed $50,000 on it when the array stopped working properly shortly after installation. A Solergy technician came out, then left without notifying him, leaving the entire system dead. Solergy then ignored his calls, texts and emails, and he kept making monthly loan payments while his electricity bills stayed high for eight months. Frustrated, he got Enphase involved to warranty the panels; Enphase escalated the issue and arranged for Rise Solar to inspect the system. Rise Solar spent hours undoing the installation problems and repaired the system at no cost to him. The standout detail: he spent eight months paying the bank and high utility bills for a system that produced nothing until a different company finally fixed what Solergy walked away from.

Bradina hired Solergy on November 5 to install a $200,000 solar system for her home, expecting the five-day turnaround the crew promised. Instead she watched weeks pass: by December 26 the system sat only partially installed and not operational. The company pulled a $100,000 draw on November 26, then later asked for another payment even though no further progress had been made. During the job the crew damaged the property — a broken line burned up the water well pump, heavy equipment cracked the new driveway, and crews drove across fresh sod leaving deep ruts. She also watched behavior that felt disrespectful and unprofessional: on two occasions seven crew members played football in the front yard for over three hours while only two people actually worked. Bradina contacted Solergy, the bank they used, and other channels but found no real resolution—just repeated excuses. When she tried to mail a complaint to the only address she could find, the post office said it wasn’t mailable; the Texas Secretary of State listing matched the address, but by then she felt she’d been ripped off and scammed. What stays with her most: a six-figure payment, a partially installed, unusable system, a

Juan A opened a warranty claim and received the replacement component for his system, but Solergy never showed up to install it. He has spent weeks calling and emailing with no response, leaving the part sitting unused and the repair unresolved — the most striking detail is the silence after delivery: the component arrived, but no installer or follow-up has materialized.

Paul G. agreed to a door-to-door appointment and asked the company to set a time, warning they might not reach him right away. He ended up fielding a barrage of calls from rotating numbers so frequently that neighbors and friends started asking who was blowing up his phone. When he finally picked up, the caller pressed on and wouldn’t drop it, even after the conversation made clear the sale was over. He found the persistence invasive—especially because he was juggling college, had just finished work, and was the sole income earner for a family of four. The one bright spot he kept coming back to was the initial door salesperson, who made a good impression; what stuck most, though, was the follow-up team’s relentlessness and how badly timed their approach felt.

JackyandVickie signed up for a rooftop system after the company came across eager to get the contract finalized and panels installed. After the paperwork, the company went silent — months of unanswered calls, emails, and voicemails — even while owing the couple a refund. The installer finally mailed a check only after repeated prompting; that check bounced for insufficient funds, and now JackyandVickie are waiting for it to be reissued. What stuck with them most wasn’t the installation talk but the unresolved, returned check for more than $1,000 and the company’s disappearance afterward — a breakdown in communication and follow-through that kept them chasing money on principle.

Ryan K. invited a salesperson in for an estimate on a solar installation and a possible HVAC upgrade, and the visit started off poorly when the rep entered without a mask and immediately came across as unprepared. He had provided his utility information ahead of time, but the salesperson was unfamiliar with the utility’s rules for solar — a gap Ryan felt should have been solved before the appointment. The rep pushed an HVAC package tied to a smaller 6 kW array but refused to disclose what the HVAC itself would cost, instead only citing pricing for a 7.3 kW system, which felt opaque and misleading. The salesperson also claimed the federal tax credit would apply to the HVAC; after checking the rules, Ryan discovered that claim was false or possibly illegal. Their overall quote landed considerably higher than competing bids, and when Ryan said he would get other estimates the rep grew annoyed and said he “wouldn’t call him back.” In the end, Ryan walked away deterred by the lack of mask use, the misinformation about tax credits, and the opaque HVAC pricing, and planned to pursue other, lower-priced bids.