Spruce Power reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Spruce Power leaves systems offline for months while continuing to bill. We analyzed thousands of reviews and found 262 complaints about panels failing or underproducing with no technician response. One homeowner waited 16 months for an inverter replacement, only to have it fail again within a week. Another was told their broken meter was "on the bottom of the priority list" after a year of back-and-forth. The billing problems are equally grim: 256 reviews describe incorrect charges, lost payments, and home-sale transfers that drag on for weeks with misspelled documents. Spruce billed one customer for two years while their system sat dark, then refused credit. A few customer-service agents earn praise for being pleasant on the phone, but they have no authority to actually fix anything. When you ask for a manager, most reps won't transfer you, and the ones who do promise an escalation that goes nowhere. The company took over leases from other installers and stopped honoring the original performance guarantees.
If you're inheriting a Spruce lease with a home purchase, plan for months-long repair waits and billing chaos. If you have any choice in the matter, choose a different solar company.
Reviews That Shaped Our Verdict
Todd S. ended up with a residential solar system that hasn't produced power for more than two years. He kept calling for help and repeatedly pursued fixes, only to run into front-line agents who lacked the authority to resolve anything and managers who often never took the call; the few times a manager did pick up, he was told the case was being escalated—an answer that produced no action. Email exchanges produced nothing more than boilerplate replies that his problem was under review. During the first year of this outage the company continued to bill him and expected payment; he eventually got the billing to stop but received no refund, only a promise of future credit if the system is ever repaired. Frustrated enough to hire an attorney, he now warns others to avoid the company and points to the ongoing two-year outage and the billing-without-service issue as the dealbreakers.
John P. bought a home and assumed its Spruce Solar lease, only to have the solar array fail about a month into the contract. He discovered the lease explicitly made Spruce responsible for maintenance and repairs, but after dozens of calls and promises the company didn’t send service until two months later. The first technician shut the system down, found a burned electrical component in the inverter and warned he’d been lucky the house hadn’t caught fire. The array then sat dead for 16 months while he called nearly every week and received a litany of excuses — missing parts, lost orders, high repair estimates, contractor handoffs and repeated delays. Sixteen months in Spruce replaced the inverter, which failed within a week. He filed complaints with every oversight group he could find; calls were largely ignored until a brusque company advocate called to say they would cancel the lease — with eight years left on it — because fixing the system was “too expensive” compared to the lease value. He agreed to the cancellation rather than pursue litigation, and later learned of another customer who sued and only recovered reimbursement after two years. The outcome: more than a year with a
Trevor began this process in early June while preparing to move out and use his home sale proceeds for renovations; instead, he ended up waiting weeks because Spruce stalled the transfer of the system to the buyer. He informed them of the move in June, but then faced mixed instructions and had to call multiple times a week to find out what to do. Every time he resent paperwork Spruce claimed it needed “3–5 business days” to process, only to restart that window again and again. For example, his attorney submitted a UCC agreement and deed on July 5, yet Spruce asked for the same forms again days later — and likely will ask for more processing time once they receive them. After Trevor posted his initial complaint, Spruce finally reached back out — but botched the paperwork by misspelling the buyer’s name. He asked for it to be corrected; when they resent documents, the buyer’s name was still wrong on half of them. He cannot get a clear timeframe, and Spruce won’t let him speak with the team that actually handles transfers or escalate to someone who can expedite the matter. That bureaucratic loop has left the sale frozen while he and his family already moved out. On top of the sale-s
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 33
Buyer Beware
Unauthorized Activities
10 reports
Misleading Claims
4 reports
Background Check
Serving customers for 6 years
BBB Rating: D+
Poor BBB standing. Significant complaints.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
John P. bought a home and assumed its Spruce Solar lease, only to have the solar array fail about a month into the contract. He discovered the lease explicitly made Spruce responsible for maintenance and repairs, but after dozens of calls and promises the company didn’t send service until two months later. The first technician shut the system down, found a burned electrical component in the inverter and warned he’d been lucky the house hadn’t caught fire. The array then sat dead for 16 months while he called nearly every week and received a litany of excuses — missing parts, lost orders, high repair estimates, contractor handoffs and repeated delays. Sixteen months in Spruce replaced the inverter, which failed within a week. He filed complaints with every oversight group he could find; calls were largely ignored until a brusque company advocate called to say they would cancel the lease — with eight years left on it — because fixing the system was “too expensive” compared to the lease value. He agreed to the cancellation rather than pursue litigation, and later learned of another customer who sued and only recovered reimbursement after two years. The outcome: more than a year with a
Francis has lived with a ten-year-old solar array and reached out when he needed paperwork and system details. He admitted he didn't have all the original documentation, which made the task harder, but Jay stepped in—friendly, patient and efficient—and quickly tracked down the information he was missing. After a decade and a lot of changes since the installation, she pieced together the records and addressed his questions. He walked away grateful that someone could untangle the system’s history without him having every form in hand, and he thanked Jay for making a messy follow-up surprisingly simple.
Rebels Grandpa pulled back a five-star rating after a frustrating run of monitoring problems with his solar system. They pressed the company rep three times to confirm the meter was online and that August production was fully backlogged, then asked for a daily production report — only to receive data for August 1–9, with August 10–31 blank despite those repeated requests. They opened an escalation case (SET0004092) and were assigned an agent named Mike, who promised to review the file; Rebels Grandpa remains skeptical but is giving him a chance to fix it. They have been battling monitoring failures since March 2023, have sent the utility bills and photos the company requested, and keep being told production is fine — which isn’t the issue they raised. Several escalation agents have told them their issue sits at the bottom of the priority list, which left them feeling dismissed. Their clear, practical ask is a meter replacement; this is the second time the meter has failed, and the first episode dragged out for a year and required three meters and a threat to involve authorities before it was resolved in three days. The sticking point for a prospective buyer: they want Spruce to act