88
Trust
Score
WattBot

Sun City Solar Energy reviews

NATIONAL
Sun City Solar Energy
16 Reviews • 3 Locations 2,128 Data Points Processed

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The Verdict

Sun City Solar will get your panels up and running without drama, but don't expect the white-glove follow-through of a premium installer. We found consistent praise for their install crews: one reviewer hired a drone operator for a cleaning years after installation and discovered zero loose panels, even after a microburst ripped out a third-floor window. That attention to racking and weatherproofing shows up across multiple reviews. The company also rescued a customer whose original installer went bankrupt, taking the warranty with it. Office manager Kerri and technician George showed up on a Sunday to get the system running before a two-week trip. Where Sun City stumbles is post-warranty responsiveness. One homeowner waited months for a storm-damaged panel replacement and never received a promised $1,000 referral check despite bringing in new business. Equipment failures (Enphase inverters, microinverters) get scheduled only when a crew is already working nearby, which can stretch repair timelines. If you're willing to chase them for warranty work, the install quality justifies the effort.

If you need rescue service after another installer abandoned you, Sun City will step in. But if you expect proactive follow-up on referral bonuses or same-week repair appointments, you'll be disappointed. The install itself will outlast a microburst. The paperwork might not.

3 Stories That Stood Out

1. Billy Lehman
Google | May 30, 2024 |

Billy found himself without a warranty after his original solar installer went out of business, and Sun City Solar stepped in to take him on even though they didn’t have to. They investigated the situation, got his panels back up and running, and avoided handing him a sky-high estimate by doing the research first and offering a fair price. Their office manager, Kerri, kept communication tight — answering or returning calls promptly — while technician George proved knowledgeable and thorough, even coming out on a Sunday to get the system working before he left town for two weeks. What stood out most was the combination of attention to detail and real follow-through: organized, responsive office support plus a technician willing to bend his schedule to solve the problem.

2. Martin Banschbach
Google | Oct 21, 2021 |

Martin had Sun City put in his solar array about five years ago. During a recent cleaning where a drone was used he discovered just how well the installation held up: a power-cleaner who works on many systems and almost always finds loose panels was visibly shocked at how secure Martin’s panels were, even after a microburst that blew out a third-floor window. On the service side, the original Enphase Envoy failed within the two-year parts-and-labor warranty and its replacement has now failed as well; a microinverter also gave out. That’s been frustrating because Sun City can only dispatch service when they have a crew working in the area, so timing matters — they’re currently trying to get the failed Envoy swapped under warranty, but Enphase delayed remote diagnostics until after sundown, so the crew has to return Friday morning. Martin needs more panels and, after how this install held up, Sun City is the only company he’s willing to let back on his roof.

3. Dolores Caffrey
Google | Jun 30, 2024 |

Dolores had a rooftop solar array and discovered a storm had taken out one of the panels. The company sent someone to inspect and promised a replacement but left no timeline and never followed through. She had also recommended the installer to her husband’s workplace expecting a $1,000 referral payment; that check never arrived. The original installation took much longer than anticipated, and contact from the company only picked up after she left negative feedback. In the end she was left with an unreplaced panel and an unpaid referral fee despite repeated attempts to get the company to act.

Platforms Monitored

Google
14 Reviews · 3 Locations
4.7/5
SolarReviews
1 Reviews · 1 Location
3.3/5
EnergySage
1 Reviews · 3 Locations
5.0/5
Yelp
Tracking
N/A
BBB
Tracking
N/A

Performance by Work Type

SOLAR
SOLAR
Installation, permitting, and grid connection.
4.6/5
SERVICE
SERVICE
Repairs, maintenance, and ongoing system support.
N/A
BATTERY
BATTERY
Energy storage for backup savings and independence.
N/A
ROOFING
ROOFING
Repair or replacement, before or after solar installation.
N/A
ELECTRICAL
ELECTRICAL
Panel upgrades and wiring for system readiness.
N/A
COMPLEX PROJECTS
COMPLEX PROJECTS
Multi-trade installations requiring co-ordination.
N/A

How We Got To Trust Score 88

Clean Record

Unauthorized Activities

Passed screening

We checked for:
Unauthorized charges
Undisclosed loans
Identity theft
Forged signatures
Fake contracts
Falsified permits

Misleading Claims

Passed screening

We checked for:
Bait & switch
Overstated savings
Hidden fees
Misrepresented specs
False performance
Misleading warranty

Background Check

Serving customers for 18 years

Among the longest-standing installers in the market.

BBB Rating

Not BBB rated.

Review Patterns

What You Can Expect

01

1. Avinash Thombre
Google | Sep 5, 2024 |

Avinash chose Sun City Solar to put his properties on solar, and the most striking part of the job was how the crew handled an unusual setup: supplying two homes while installing panels on only one roof. He found Kerri and her team efficient and punctual, taking care of everything from placing the panels to getting them connected. The company kept him well informed with transparent information and adjusted their plan to accommodate his special needs. As a local Arkansas business they completed the work on schedule, and he walked away satisfied — the lasting detail: both houses now run on solar even though panels sit on just one of them.

2. Sam Parnell
Google | Aug 29, 2024 |

Sam Parnell hired Sun City to install solar on his house and got a consult that laid out several system options tied to his actual energy use and preferences. He watched them tailor proposals to his budget and adjust the plan until the numbers worked. The crew arrived on the scheduled day, completed the install cleanly, and left the system working correctly the first time. What stood out was the combination of practical choices and budget flexibility that made the on-time, one-pass installation feel effortless.

3. Billy Lehman
Google | May 30, 2024 |

Billy found himself without a warranty after his original solar installer went out of business, and Sun City Solar stepped in to take him on even though they didn’t have to. They investigated the situation, got his panels back up and running, and avoided handing him a sky-high estimate by doing the research first and offering a fair price. Their office manager, Kerri, kept communication tight — answering or returning calls promptly — while technician George proved knowledgeable and thorough, even coming out on a Sunday to get the system working before he left town for two weeks. What stood out most was the combination of attention to detail and real follow-through: organized, responsive office support plus a technician willing to bend his schedule to solve the problem.

02

1. Martin Banschbach
Google | Oct 21, 2021 |

Martin had Sun City put in his solar array about five years ago. During a recent cleaning where a drone was used he discovered just how well the installation held up: a power-cleaner who works on many systems and almost always finds loose panels was visibly shocked at how secure Martin’s panels were, even after a microburst that blew out a third-floor window. On the service side, the original Enphase Envoy failed within the two-year parts-and-labor warranty and its replacement has now failed as well; a microinverter also gave out. That’s been frustrating because Sun City can only dispatch service when they have a crew working in the area, so timing matters — they’re currently trying to get the failed Envoy swapped under warranty, but Enphase delayed remote diagnostics until after sundown, so the crew has to return Friday morning. Martin needs more panels and, after how this install held up, Sun City is the only company he’s willing to let back on his roof.

2. P M
Google | Nov 24, 2025 |

After several installers couldn't get a malfunctioning home solar system working, P M turned to Sun City Solar. Scott arrived, quickly diagnosed the problem and had the array back up and running in short order. What stood out was that one technician fixed what other companies had failed to repair, leaving P M impressed by the fast, effective turnaround.

3. Kaylee Crisp
Google | Nov 23, 2023 |

Kaylee chose Zach Billings and Sun City Solar for a home solar installation and discovered an unusually smooth, start-to-finish experience. She reached out and Zach answered quickly, set up a consultation, and walked her through the benefits and options with patience and clear explanations. He delivered a detailed proposal tailored to her needs, which made the decision straightforward. When she moved forward, Zach and his crew ran a tight, organized job: they took care of the paperwork and permits, scheduled efficiently, and completed the install on time. The team treated her property with respect, left the site clean, and showed obvious attention to craftsmanship. Since activation the system has been performing flawlessly and she’s seen a noticeable drop in her energy bills. More than the panels themselves, what stuck with her was Zach’s commitment to customers—he stayed available after the install to answer follow-up questions and continued to provide hands-on support. The detail that will keep her calling them back: Zach handled the permit headaches and stayed reachable afterward, leaving her with a well-built system that simply works.

03

1. Barbara Tyra
Google | Nov 5, 2024 |

Barbara Tyra has worked with this company since 2015 to maintain and expand her home's solar setup. Over the years she added several upgrades to the system, and each time the team handled the work and follow-up smoothly. She has no complaints — the most striking thing is the steady, above‑superior level of service that continued through every add-on and visit.

2. Nora Leilani Reynolds
Google | May 7, 2023 |

Nora experienced excellent, knowledgeable service from Sun City Solar for her solar installation. What stood out was Zach — he kept answering questions and addressed any need that came up even after the panels were installed. She appreciated that level of follow-through; the project didn’t end at handoff but continued with responsive, helpful support. The lasting impression for a prospective buyer is clear: their post-installation responsiveness is the detail that sets them apart.

3. Donald Baack
Google | Apr 7, 2021 |

Donald had an older solar array on his home and brought the crew in to see what could be done. Zach arrived friendly and confident, assessed the aging setup, and found practical adjustments that squeezed more life and performance out of the existing equipment. He ended up with an optimized older system and clear reassurance that the visit was worthwhile. The standout detail: rather than pushing a full replacement, Zach managed to get the most from what was already in place.

Long-term Satisfaction

Recent customers rate Sun City Solar Energy 4.5 ★

Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.

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