Sun Energy Partners reviews

Betty S. landed in a nightmare: an abandoned solar installation after Core Energy defrauded her. She found Sun Energy Partners and, in particular, Rachel, Liam, and their staff stepping in to untangle the situation, take over the recovery, and bring the project back from what had been left as an abandoned mess. She walked away impressed by how hands-on the team was — the personal attention from Rachel and Liam became the defining part of the experience — and by the fact that Sun Energy Partners rescued a job another company had ruined.

Aj discovered his original solar provider had gone bankrupt, leaving an installation problem unresolved on the family’s roof. When the installer redirected service calls, he ended up working with Sun Energy Partners and was paired with Dennis and Rachel, who answered quickly and stayed patient through his questions. Dennis diagnosed and fixed the installation issue fast, then set up a new dedicated circuit for the backyard and added a couple of indoor and outdoor outlets. The team left the work neat, secure, and clearly well thought out rather than a rushed patch. More than quick replies, the memorable detail was the tidy, professional electrical work — the new backyard line and outlets made the system feel complete and reliable again. He walked away confident the solar and electrical side of the house had been handled thoroughly.

William K. signed up for a home solar installation months before his utility’s deadline, but Sun Energy Partners failed to submit the Solar Agreement to SDGE by the April 13, 2023 cutoff. As a result he ended up receiving NEM3.0 rebates instead of the more favorable NEM2.0 credits. The company confirmed the error in writing and promised to fix it, but nearly two years later they still hadn’t remedied the situation, leaving him with a concrete financial loss. He also found the installation workmanship to be below standard, and discovered the company operates only from a mailing address with no physical office, making in-person follow-up impossible. The most lasting detail from his experience: an administrative miss on the SDGE filing—not the panels themselves—shifted his tariff status and produced the primary, unresolved damage.

Kate M. endured a long, frustrating path to get solar power on her ranch-style home after the original company handling the installation went bankrupt, which stalled the project for months. When the system finally got hooked up, she discovered persistent problems with the panels, production and connections that left her scrambling for answers. She leaned on Dennis, the company owner, who stepped in and repeatedly untangled the mess — answering calls, FaceTiming her husband to walk through issues, and troubleshooting evenings and weekends until things improved. She appreciated that he stayed available when other installers would have passed the problem along or charged extra, and his hands-on responsiveness rebuilt her trust in going solar. What stuck with her most was how often Dennis picked up the phone and personally helped resolve problems, even outside normal business hours.

David M. lost SCE power at his ranch-style home in Palos Verdes and brought Sun Energy Partners in to install a solar-plus-storage system. He met Dennis, who promised a 12-day turnaround at a competitive price — and the crew delivered exactly on that timeline. The system now runs perfectly, and Dennis remains reachable by phone whenever questions come up. The combination of a fast, on-budget install and ongoing personal availability convinced him to recommend Sun Energy to many friends.

John Andrawis hired the company to install solar panels and a backup generator on his home. He paid for the work, but after payment the company took his money and then ignored his requests for remediation. Repeated attempts to get fixes or any follow-up went unanswered, leaving him frustrated and without a resolution. He found that lack of post‑sale response unacceptable and urges others to avoid using this company for their solar needs.

Sam discovered his rooftop solar and battery installation had turned into a year-and-a-half-long mess after the original installer went bankrupt. Panels sat on the roof, but interconnection and the battery work were unfinished; the project had been delayed 18 months before sporadic work stretched another six months and left him exasperated. Sunnova, the financier, turned to Sun Energy Partners to clean up the situation and find someone who could finish a complicated job. Sun Energy dug in and paired him with a small team that stood out for two things: clear, patient communication and unexpected on-the-spot problem-solving. Rachel walked him through each stage, explaining what the crews would do and when — the kind of detail that eased a lot of his anxiety. They brought in a third-party repairman who labored for two days but then left on a sick day before testing was complete, which triggered a one-in-a-million problem. When the issue cropped up, Dennis, the company’s senior electrician, got on FaceTime and guided Sam through a temporary repair that restored power. That remote, hands-on fix — plus Rachel’s steady updates and the team’s diligence — became the defining part of the

Marcus C. found himself 14 months into a stalled rooftop solar project after Infinity collapsed and dealings with Sunnova left him stuck. He discovered that Sun Energy Partners doesn't sell directly to consumers — they work through two major firms, Sunnova being one — yet they stepped in and rescued the job when others couldn't. Sun Energy Partners jumped on the backlog and, within a few months, prepped the roof, installed the panels and got the array up and running. When a nagging Enphase software glitch appeared, Dennis drove out personally to troubleshoot and fix it on site. Rachel and her team kept him informed at every turn, laying out what was happening and what would come next. He wishes Sun Energy Partners had been on the project from the beginning, since their hands-on follow-through cut through the frustration and delay. The detail that stuck with him: a team that not only completed a long-stalled installation, but sent someone to the house to resolve the tech issues in person.

Douglas K. regretted not reading another customer's warning before making a deal with Dennis Furst of Sun Energy Partners. He paid for work Furst had promised but the job never got finished; repeated phone calls produced assurances but no follow-through. After chasing responses that never came, he ended up out of pocket and unsure how to get restitution, believing the high cost of litigation protects contractors who renege. He invoked Warren Buffett’s point that “Character is key,” and plans to bring the matter to California Assembly member Freddie Rodriguez to test whether the state’s solar program will act against what he calls charlatans. The concrete takeaway he leaves with prospective buyers: don’t rely on promises alone — he found that even written or verbal agreements meant little unless someone in authority enforces them.