Sun Light & Power reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Sun Light & Power has loyal repeat customers, but we found enough breakdowns to warrant caution. One homeowner described how the company ghosted them after installation, forcing them to call Sun Light & Power for rescue when their original installer vanished, and a technician named Devon not only fixed the offline system but walked them through waterproofing issues and reboot procedures with detailed photo documentation. In 15 service-call reviews, we saw helpful troubleshooting that saved customers the cost of full replacements. But in 13 reviews describing design and support failures, customers reported systems sized too small to cover their energy needs, roofers driving over 100 nails through finished wood ceilings (twice), and months-long delays filing rebate paperwork that cost one household $15,000 in federal and state incentives. The company kept a $4,000 utility rebate one customer thought they would receive, citing contract fine print the homeowner missed. Staff turnover left multiple reviewers re-explaining their project history to new contacts who never responded to emails or calls.
If you have an orphaned system and need someone to bail you out, Sun Light & Power's service team has a track record of patient troubleshooting. But if you're starting from scratch, the risk of undersized designs, unresponsive project managers, and surprise costs makes it hard to recommend them over installers with tighter quality control.
Reviews That Shaped Our Verdict
Kevin C. hired the company to design and install a solar array as part of a 2008–2009 house remodel. He discovered the system they put together produced far less energy than his household required, so after the cost and disruption of the renovation he still carries a large electric bill. Worse, he learned there was effectively no way to add capacity later — the installation wasn’t set up to be expanded — so correcting the shortfall would mean starting over rather than building on what was already there. During construction the company remained slow to respond; he had to send multiple emails and make repeated calls before getting answers, and frequent staff turnover forced him to retell the project history every time a new person took over. The lasting impression: an undersized, non‑scalable system and a frustratingly disjointed communications process that left him paying for power he expected to avoid.
Dolores P. signed up after a friendly, can-do sales pitch for an eight-panel, $33,000 system and expected a straightforward installation. Things unraveled once work began: the company's roofer drove more than 100 nails through the home's natural wood ceiling, forcing a complete ceiling replacement. A week later the roofer punctured the ceiling of another room; crew members came out twice to patch the damage but never made it right. The company fought over who was on the hook, pointing to the roofer as a subcontractor while continuing to insist they cared about customers. After she paid the full bill, the company informed her they would keep the $4,000 PGE rebate under the terms of the contract — despite verbal assurance they would handle the rebate application. Between the extensive nail damage to finished wood, the botched repairs, and the retained rebate, she ended up frustrated and out both time and money. If she had to do it over, she would choose Sungevity.
Suzanne found herself suddenly responsible for a solar setup that had gone offline — panels and inverter installed earlier, batteries from a different company — after the original installer disappeared and her husband, who usually handled the system, couldn’t help because of medical issues. With no prior knowledge, she called Sun Light & Power Solar and connected with Scott, who walked her through diagnostic checks to try before scheduling a service visit. When they booked a technician, Devon arrived, rebooted the inverter, and sealed several spots where water could have been getting in and causing the outage. He walked her through a clear, step-by-step power-cycle routine, and he photographed every piece of equipment both as he found it and as he left it — those before-and-after images went into the service report so she would have a reference. Getting the system back online relieved her, but the real payoff came later: two more outages — one triggered by a Wi‑Fi change and one for an unknown reason — and both times she reached out to Scott. He stayed patient, asked what she’d tried, and sent easy-to-follow resources so she wouldn’t have to pay for another truck roll. Because,
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 74
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 19 years
Among the longest-standing installers in the market.
BBB Rating: A+
Excellent BBB standing. Strong complaint resolution.
Natural Review Patterns
Reviews were posted naturally over time.
Licensed Contractor
A valid contractor license is on record.
What You Can Expect
Fred Booker had a 14-year-old solar system—originally installed by Sun Light & Power—and after enduring several unexpected outages he decided to add more panels and a battery backup. He found SL&P upfront about what upgrades were possible and clear about the timeline, and they kept him informed every step of the way. The crew arrived with a well-thought-out plan, worked professionally, and executed the install with notable speed and organization. Having watched many other installations around his neighborhood, he was particularly struck by how much more efficient and tidy SL&P’s team was. He ended up with the upgraded array and backup power, and what stuck with him most was the contrast in efficiency and planning compared to other installers on his street.
Aislinn Scofield had Sun Light & Power install a solar system on her home in 2009, largely as a modest way to chip in on climate change. She and her household use relatively little electricity, and the array has needed very little upkeep over the years. What remained most memorable was the team’s steady, thoughtful service: they answered her questions before, during and after the install, and when a problem came up later they patiently ran through the possible causes and laid out the likely cost options for each repair path. The combination of low maintenance and clear, cost-focused troubleshooting is what she continues to point to about the experience.
Steve Cetrone has leaned on Sun Light and Power since 2008, commissioning ten construction projects over eleven years that ranged from large photovoltaic systems to smaller solar water installations. He relied on them for everything from initial design, cost analysis and value engineering to navigating rebates, government incentives, conservative ROI calculations and finance options. The team mapped structural connection details, coordinated contracts, handled PG&E communications, and ran electrical design reviews and shop drawings. Sun Light and Power prepared complete submittal packages for approvals, managed waterproofing coordination and scheduling, oversaw construction, and delivered as-built drawings along with warranty, operation and maintenance manuals. Their staff moved through complicated technical and permitting work with competence, and when issues arose they stepped in to resolve them quickly. Sun Light and Power has been the only solar firm he has used in the past eleven years; with more projects on the horizon, he plans to keep working with them.