Sun X Solar reviews
• last updated FEB 26, 2026Loading map...
The Verdict
This company is not worth the risk. We analyzed dozens of reviews and found a clear pattern of sloppy installations followed by complete radio silence when things go wrong. One homeowner called seven times over several weeks to fix a leak in their two-year-old system and never heard back. Another watched their panels slide off the roof due to poor racking, then left message after message with no response. Before you sign, the sales team is attentive and competitive on price. After installation, the customer service vanishes. Twenty-three reviews mention post-sale support problems, most describing leaks, wiring issues, or failed components that the company simply won't address despite active warranties. We found 20 complaints about value (often citing repair fees on systems supposedly covered) and 13 complaints about workmanship. If you need a company that will actually show up when your roof starts leaking two years in, keep looking.
If you're shopping on price alone, their quotes may look appealing. But when your system leaks or fails and you can't get anyone to return your calls, that discount won't feel like a bargain.
Reviews That Shaped Our Verdict
Patti R. had a rooftop solar system put in a few years ago and recently discovered it was leaking. Starting in early May 2022, she called the company seven times to arrange a repair appointment and received no response. The system carries a 12-year warranty, but she found the warranty effectively meaningless when nobody answered repair requests. She ended up frustrated and out of options after repeated unanswered calls, a detail that undercut the value of the warranty for her.
Chuck W. ended up with panels that began to slide off his roof after a system was installed about seven years ago. About two years ago a company technician came out and discovered the rack had been poorly constructed — the workmanship left the mounting insecure. Over time the panels loosened and started to slip because of that shoddy construction. Chuck has left several messages over the past two weeks asking for help and has received no reply. The lasting picture: loose, shifting panels on the roof and unanswered calls from the installer.
Donna L. received attentive, helpful service while buying and having a residential solar system installed, but two years later a water leak exposed a very different side of the company. When the leak started she spent about three weeks calling almost every day; the installer kept promising callbacks, yet nobody ever returned her calls. With no response and the problem unresolved, she ultimately hired a local contractor and paid out of pocket to repair the leak. The standout detail: strong pre‑sale support, but effectively no post‑installation customer service—after three weeks of unanswered calls she had to fix the issue herself.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 36
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 12 years
Operating longer than most installers in the market.
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Rita discovered a leak in her two-year-old pool solar system and blamed sloppy workmanship for the failure. She had counted on a contract that promised a 12-year warranty covering parts, panels, materials and installation labor, plus lifetime freeze protection — but the company’s response did not match that expectation. Instead, the installer wanted to charge a service fee just to come out and inspect the leak and planned to bill for any parts and repair labor. A service rep who was supposed to visit called in sick the day of the appointment, and the company left the reschedule open-ended rather than setting a firm return date, so she remains waiting for repairs. She called the experience the worst she’s had with a contractor and would not recommend SunX Solar Systems Inc., CA ROC Lic. #969780.
Jackie G. had a solar pool-heating system installed in 2018 and, years later, discovered the control panel would no longer activate the valve to run the heater. She phoned the company's office repeatedly and left messages but never received a callback. When she finally reached the salesperson, he told her he had quit and that the company wasn’t running well, leaving her with a nonfunctional system and no responsive support.
Tiffany R. hired Son Energy — which now operates as SunX Solar System, Inc. — to service her home’s solar tubes and later paid the company’s technician to install a small spa filter. Two years on, she discovered that the same technician, Jeremy Ybarra, had repaired her solar tubes under warranty during that visit but broke a water-valve lever while installing the filter and never returned to replace it. When she followed up, the woman who answered the phone back then, Samantha, refused to honor the original warranty, demanded $135 an hour to repair the broken solar tubes, and later insisted Jeremy no longer worked there. Tiffany also noticed the company changed names after a string of negative reviews and came away convinced the business hadn’t corrected its practices; she distrusts the many positive reviews and says the company challenged customers over negative feedback. The detail that stuck with her — an unrepaired water valve left after a paid installation and a warranty turned into a $135/hour bill — is the warning she wanted other buyers to remember.