96
Trust
Score
WattBot

Sunbox Pros reviews

TEXAS / FORT WORTH
Sunbox Pros
19 Reviews • 1 Location 2,527 Data Points Processed

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The Verdict

Sunbox Pros fixes other installers' mistakes. We analyzed dozens of reviews and found the same story repeated: a homeowner's original solar company disappeared or botched the job, then Alex showed up and sorted it out. One family had their panels offline for 18 months after their installer went under, another dealt with squirrels chewing through wiring that required multiple complex repair visits. In both cases, reviewers said they wished Sunbox had done the install from the start. The defining pattern is diagnostic skill paired with unusual follow-through. We found 12 mentions of post-installation support with zero complaints, and reviewers noted Alex returned weeks later to add remote monitoring at no extra charge, resealed roof mounts and fixed unrelated shingle damage during a panel check, and followed up the next day to confirm repairs held. If you need someone to troubleshoot an existing system or you're comparing installers who all promise smooth projects, the real test is what happens when something breaks. Sunbox treats repair work like detective work, not a nuisance call.

If you already have solar and need repairs, Sunbox Pros is the obvious choice. If you're shopping for a new install, their track record suggests they'll still be answering your calls years from now when your original quote from a bigger company might leave you stranded.

3 Stories That Stood Out

1. Sylvia Tongate
Google | Apr 5, 2024 |

Sylvia had wanted solar for years, but the original installation went badly and only after a long struggle did she finally get the system up and running. When that installer folded 18 months later, Alex and his helper came to the rescue. They proved a godsend for her family—helpful from the start through every follow-up—and brought clear expertise about both installation and ongoing maintenance. She wishes Alex had been the original installer, because he not only fixed outstanding issues but also set up remote monitoring so he can keep an eye on the system. The standout detail: reliable, knowledgeable support now watches the panels for her, giving a level of post‑installation care she didn’t have before and turning a rocky start into a stable setup with Sunbox Pros.

2. Donald Eimerbrink
Google | Apr 11, 2024 |

Donald Eimerbrink discovered squirrels had chewed through the wiring on his rooftop solar array last month, forcing a fairly complex repair. Sunbox Pros took the job, and the work stretched over several visits as technicians traced and rebuilt the damaged wiring. He received regular, accurate updates during the whole process and found the communication as reassuring as the workmanship. After the final visit he ended up very satisfied with how the array was restored. He also points out that the team handled discussions about future expansion, so he left confident the company can do both repairs and adding more panels.

3. Gunnar Long
Google | Jul 7, 2023 |

Gunnar Long chose the company to install solar panels on his home. He ended up with an installation that looks great and was completed for a very reasonable price. Weeks after the initial work, a technician came back to add a remote-monitoring feature so he could monitor the system from afar. The readiness to return and enable remote access is the specific detail that stood out to him.

Platforms Monitored

Google
19 Reviews · 1 Location
5.0/5
SolarReviews
Tracking
N/A
EnergySage
Tracking
N/A
Yelp
Tracking
N/A
BBB
Tracking
N/A

Performance by Work Type

SOLAR
SOLAR
Installation, permitting, and grid connection.
5.0/5
SERVICE
SERVICE
Repairs, maintenance, and ongoing system support.
5.0/5
BATTERY
BATTERY
Energy storage for backup savings and independence.
N/A
ROOFING
ROOFING
Repair or replacement, before or after solar installation.
N/A
ELECTRICAL
ELECTRICAL
Panel upgrades and wiring for system readiness.
N/A
COMPLEX PROJECTS
COMPLEX PROJECTS
Multi-trade installations requiring co-ordination.
N/A

How We Got To Trust Score 96

Clean Record

Unauthorized Activities

Passed screening

We checked for:
Unauthorized charges
Undisclosed loans
Identity theft
Forged signatures
Fake contracts
Falsified permits

Misleading Claims

Passed screening

We checked for:
Bait & switch
Overstated savings
Hidden fees
Misrepresented specs
False performance
Misleading warranty

Background Check

Serving customers for 4 years

Newer than most installers in the market.

BBB Rating

Not BBB rated.

Review Patterns

What You Can Expect

01

1. Sylvia Tongate
Google | Apr 5, 2024 |

Sylvia had wanted solar for years, but the original installation went badly and only after a long struggle did she finally get the system up and running. When that installer folded 18 months later, Alex and his helper came to the rescue. They proved a godsend for her family—helpful from the start through every follow-up—and brought clear expertise about both installation and ongoing maintenance. She wishes Alex had been the original installer, because he not only fixed outstanding issues but also set up remote monitoring so he can keep an eye on the system. The standout detail: reliable, knowledgeable support now watches the panels for her, giving a level of post‑installation care she didn’t have before and turning a rocky start into a stable setup with Sunbox Pros.

2. Brett Beckwith
Google | Nov 20, 2024 |

Brett hired Sunbox to install a complete residential solar system — panels plus all electrical work — on his home. The crew treated placement and finish as a point of pride, carefully positioning each panel and component. Alex stayed in close contact, chased down answers and followed up until every question was settled. He ended up with a tidy, thoughtfully arranged installation and the reassurance of prompt, personal aftercare. What lingered most for him was the deliberate attention to where everything was placed and Alex’s follow-through.

3. Andrew Psenicka
Google | May 16, 2024 |

Andrew Psenicka experienced a timely, professional service visit: the technicians arrived on schedule, clearly laid out the problems they found, walked through the fixes they planned, and explained the expected outcomes. He valued that the crew followed up the next day to confirm nothing new had appeared. The combination of clear explanations and a proactive next-day check is the detail that stuck with him.

02

1. Luis Gonzalez
Google | May 20, 2024 |

Luis hired Mr Alex to install a solar system on his home and discovered an installer who combined clear professionalism with real technical know-how. He watched Alex handle the job confidently and answer questions throughout the process, and he ended up very pleased with how smoothly the installation went. He's already telling friends and family about the experience and is grateful for Alex’s help.

2. Donald Eimerbrink
Google | Apr 11, 2024 |

Donald Eimerbrink discovered squirrels had chewed through the wiring on his rooftop solar array last month, forcing a fairly complex repair. Sunbox Pros took the job, and the work stretched over several visits as technicians traced and rebuilt the damaged wiring. He received regular, accurate updates during the whole process and found the communication as reassuring as the workmanship. After the final visit he ended up very satisfied with how the array was restored. He also points out that the team handled discussions about future expansion, so he left confident the company can do both repairs and adding more panels.

3. Randy Wheeler
Google | Mar 15, 2024 |

Randy needed a quick inspection of the roof mounting points for his solar panels, and Alex showed up quickly to take a look. He resealed the mounts, discovered a popped nail and a torn shingle, and repaired both on the spot. The visit left the panel mounts secure and two roofing problems fixed during a single trip — the prompt response and willingness to handle the extra repairs stood out.

03

1. Coralie GENIN
Google | Aug 18, 2024 |

Coralie was thrilled when Alex revived the older solar system on her home. She now has it running and appreciated that he went further, actively pursuing a warranty replacement for the inverter. What sticks is that he didn’t just get the array back online—he also tried to secure a proper inverter swap rather than leaving her with a temporary fix.

2. Dewey Winkles
Google | Apr 25, 2024 |

Dewey Winkles ran into a problem with his solar installation, and the company stepped in and took care of it. He walked away impressed by how quickly and efficiently the issue was resolved — the whole process felt straightforward and effective. What stuck with him was the speed and no-fuss handling of the repair.

3. Jennifer Meldrum
Google | Feb 10, 2024 |

Jennifer had panels that were producing energy but lost their backup connection to the grid. On a rainy Saturday, when her home was without power, Alex showed up to help. He diagnosed the fault, got power restored, and patiently walked her through each step so she could understand what went wrong and how it was fixed. He combined clear technical skill with thorough explanations, and that hands-on, explanatory approach turned a stressful outage into a straightforward repair. She now uses him for all solar repairs and won’t call anyone else — what stuck with her was that he came in bad weather and left her knowing exactly what had happened.

Long-term Satisfaction

Recent customers rate Sunbox Pros 5.0 ★

Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.

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