SunCraft Solar reviews
• last updated FEB 26, 2026Loading map...
The Verdict
SunCraft Solar will fix problems when pushed, but you'll have to do the pushing. We found a pattern of abandoned customers after installation. One homeowner called the owner directly seven times over ten days about a system shutdown and heard only excuses and lies about when help would arrive. Another discovered nine months after installation that their system had never been turned on, racking up $1,399 in utility bills, then spent three months chasing the CEO through unanswered emails and full voicemail boxes before he finally blamed a subcontractor. When customers escalate, the company mobilizes. We saw inverter issues resolved and monitoring problems fixed after complaints went public. But routine service requests go dark. One owner asked for a basic seven-year checkup under the production guarantee and was quoted $275 plus $75 per hour instead. You shouldn't need to threaten regulatory complaints to get what you paid for. If you want an installer who treats existing customers like they matter as much as new sales, keep looking.
If you're willing to fight for every callback and hold management accountable through public pressure, SunCraft can eventually deliver. But if you expect professional follow-through without drama, this isn't the company.
Reviews That Shaped Our Verdict
After seven years with a rooftop solar system, Drew V. reached out to Sun Craft for an inspection and maintenance visit under the "no charge" production guarantee. The company didn’t reply at first; when he eventually connected with Tom, Tom refused to honor the guarantee and quoted a $275 flat fee plus $75 per hour for the check-up. He found the lack of follow-up and the refusal to perform the promised free inspection unacceptable and plans to report Tom and the company to the California industry regulator. The key takeaway: the advertised free production check after years of service was declined and replaced by a paid inspection, which drove him to escalate the issue.
Mark Y. had Suncraft install a solar array on his home in September 2015; early problems popped up, but the installer returned to make the fixes and he was satisfied enough to have them add more panels in spring 2017. That second installation also presented issues, yet Suncraft worked through those until he felt the job was done. About a year after the panel addition, the system detected a fault and shut itself down. He called Suncraft nearly every day for a week and a half and saw no action. He spoke directly with owner Tom Holbrook on at least seven occasions; each time Holbrook either gave a false arrival time for a service visit or made it clear that new installs took priority over servicing existing systems. The clearest takeaway for buyers: the crew handled installations and on-the-spot fixes well early on, but when a paid system failed later, Mark experienced long delays, repeated calls to the owner, and no timely service visit.
Karla T. hired Suncraft to put a rooftop solar system on her home in June 2016 and initially saw lower SDG&E bills — until a surprise true-up invoice for $1,399 arrived a few months later. She discovered from SDG&E that the new charge came from a different account number and that the utility’s data showed the solar array had never been powered up. On March 1, 2017 she contacted Suncraft; a technician sent by Jordan arrived March 9, found the system off, turned it on, and showed her how to verify it. SDG&E’s records confirmed the system wasn’t producing until that March 9 visit. When Jordan relayed the tech’s suggestion that someone may have switched the system off, she pushed back — she had not turned it off and had only learned about the inactivity because SDG&E alerted her. She forwarded the utility data to Suncraft as requested. Karla then tried repeatedly to get a resolution from company leadership. She emailed Tom Holbrook on April 6 and followed up on April 18, receiving a brief reply that he was looking into it; subsequent emails on May 1, May 5, May 16 and June 5 went unanswered. A June 9 call to his cell landed on a full mailbox and an office message to Jordan went unackno
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 64
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 13 years
Among the longest-standing installers in the market.
BBB Rating
Not BBB rated.
Review Patterns
Contractor License
License information could not be confirmed.
What You Can Expect
Mark Y. had Suncraft install a solar array on his home in September 2015; early problems popped up, but the installer returned to make the fixes and he was satisfied enough to have them add more panels in spring 2017. That second installation also presented issues, yet Suncraft worked through those until he felt the job was done. About a year after the panel addition, the system detected a fault and shut itself down. He called Suncraft nearly every day for a week and a half and saw no action. He spoke directly with owner Tom Holbrook on at least seven occasions; each time Holbrook either gave a false arrival time for a service visit or made it clear that new installs took priority over servicing existing systems. The clearest takeaway for buyers: the crew handled installations and on-the-spot fixes well early on, but when a paid system failed later, Mark experienced long delays, repeated calls to the owner, and no timely service visit.
Karla T. hired Suncraft to put a rooftop solar system on her home in June 2016 and initially saw lower SDG&E bills — until a surprise true-up invoice for $1,399 arrived a few months later. She discovered from SDG&E that the new charge came from a different account number and that the utility’s data showed the solar array had never been powered up. On March 1, 2017 she contacted Suncraft; a technician sent by Jordan arrived March 9, found the system off, turned it on, and showed her how to verify it. SDG&E’s records confirmed the system wasn’t producing until that March 9 visit. When Jordan relayed the tech’s suggestion that someone may have switched the system off, she pushed back — she had not turned it off and had only learned about the inactivity because SDG&E alerted her. She forwarded the utility data to Suncraft as requested. Karla then tried repeatedly to get a resolution from company leadership. She emailed Tom Holbrook on April 6 and followed up on April 18, receiving a brief reply that he was looking into it; subsequent emails on May 1, May 5, May 16 and June 5 went unanswered. A June 9 call to his cell landed on a full mailbox and an office message to Jordan went unackno
Jaime B. installed solar on their home and began saving on the electric bill from day one. They found the whole experience organized and hassle-free — planning, installation, delivery, financing, and the post‑install service all ran smoothly. After two years of ownership the monitoring has proved especially valuable: the company called to alert them to a problem before they even noticed it, and technicians corrected it promptly. The most memorable part of the experience was that proactive monitoring and quick fix, which kept performance steady and worry to a minimum.