Suncrest Solar reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Suncrest Solar isn't a company you can trust with your money. This review should be short because the facts are straightforward: the company filed for bankruptcy in 2017 and sold off its customer contracts to other installers. Before that collapse, dozens of homeowners reported billing chaos, systems going offline with no response, and sales reps promising rebates that never materialized. We found 26 reviews describing post-sale support failures, many citing months of unreturned calls when inverters stopped working. One homeowner paid $40,000 for panels that quit producing power after one year, then couldn't reach anyone to fix them. Another discovered Suncrest had pulled out of South Carolina without notifying customers, leaving a $35,000 system under warranty with no one to service it. The billing structure was routinely misrepresented: reviewers were told they'd pay only for energy used, then got invoices 50% higher than their old electric bills because they were actually paying for what the panels produced, whether they used it or not. If you're looking at an old Suncrest contract or considering a company that acquired their accounts, know that this installer's track record is defined by broken promises and abandoned customers.
Suncrest Solar is out of business. If you're researching them because you inherited a contract through Sunrun or Vivint, expect zero help from the original installer and verify every warranty detail with the new owner.
Reviews That Shaped Our Verdict
Jim O. initially gushed about the crew after a rooftop solar install on his home, then discovered the system started failing almost immediately. The SolarEdge inverter began cutting out with misleading error codes, cycling off and on about 20 times a day. For three months he fought with Suncrest’s Colorado office to get anyone to acknowledge the reduced production; the intermittent inverter forced the house to pull more power from SCE at peak rates, turning the electricity he expected to pay 11¢/kWh into usage billed near 25¢/kWh. Suncrest swapped the inverter once, but the replacement lasted only three to four months before the same problem returned. Suncrest then refused further service, telling him they were restructuring, so he reached out to SolarEdge directly. SolarEdge ran a remote diagnosis, identified a faulty chip board, opened a case, and supplied instructions for a warranty repair — but Suncrest would not come out to install the free part. After multiple calls over two months and more delays, he received notice that SunRun had purchased Suncrest’s accounts. Within a week SunRun called, sent a tech named Conner to survey the system, and two days later Conner returned
Crystal W. believed a "no cost to you" pitch for a residential solar system and signed up for what turned into a roughly $40,000 loan to put panels on her family’s home, where she and her husband raise four kids. She discovered the sale required financing and was told loan payments would be largely covered by a check from the electric company and by tax benefits. Instead, the electric-company payment amounted to only about one quarter of the loan, the tax benefit showed up as an unusable credit and then disappeared after roughly two years, and the family remained responsible for the full loan. About a year after installation the panels stopped producing, and when she called back the company months later she reached only a billing department that couldn’t explain or fix the problem. The warranty proved effectively useless because the company didn’t provide the promised service, and she felt employees had misrepresented the terms to secure the sale. Now the family is paying loan installments while still buying electricity for a system that isn’t working, and she has considered legal action. The takeaway that lingers: an expensive financed system, early equipment failure, and almostno
Alan L. invested in a 9.88 kW solar system for his home—more than $35,000 up front—and at first everything looked promising. Patrick, the sales rep, and the installation crew handled the job smoothly, and the Salt Lake City office answered questions promptly, so the panels went live and appear to be functioning as intended. But the relationship unraveled after installation when he ran into a string of communication failures from field staff and conflicting answers about how the system would actually work with the local utility. He discovered a glaring example of that breakdown when representatives assured him his only ongoing charge would be an $8 monthly meter fee; that turned out to be incorrect, and he had to call the energy provider himself to learn how net metering would apply. The system was sized to cover his past usage, so he hopes annual net costs will come out near zero, but he won’t know until the year is up. Trouble mounted on the personnel side: Patrick left the company before the install was finished and Alan received no notice. After several unanswered messages he tracked down Alex through the home office; Alex answered questions by phone but never offered to meet—
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 44
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 12 years
Operating longer than most installers in the market.
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Crystal W. believed a "no cost to you" pitch for a residential solar system and signed up for what turned into a roughly $40,000 loan to put panels on her family’s home, where she and her husband raise four kids. She discovered the sale required financing and was told loan payments would be largely covered by a check from the electric company and by tax benefits. Instead, the electric-company payment amounted to only about one quarter of the loan, the tax benefit showed up as an unusable credit and then disappeared after roughly two years, and the family remained responsible for the full loan. About a year after installation the panels stopped producing, and when she called back the company months later she reached only a billing department that couldn’t explain or fix the problem. The warranty proved effectively useless because the company didn’t provide the promised service, and she felt employees had misrepresented the terms to secure the sale. Now the family is paying loan installments while still buying electricity for a system that isn’t working, and she has considered legal action. The takeaway that lingers: an expensive financed system, early equipment failure, and almostno
Pete V. had a home solar system put on his roof about a year ago; roughly a month ago it stopped producing power without warning. He made multiple calls trying to get the fault fixed but ran into silence until a billing contact finally answered and he learned the company is going through bankruptcy-related restructuring. Around the same time a neighbor called Suncrest about a new install and was told a sales rep couldn’t schedule anything for another four to six months while Suncrest transitions to Vivint Solar. Pete tried to get an official confirmation from Suncrest but couldn’t reach anyone who would verify the timeline. He also looked up Vivint’s Yelp reviews and found them worse than Suncrest’s. The clearest, most concerning detail: his array is sitting idle and there’s no reliable path to service or repair while the company reorganizes and changes hands.
Marie M. watched her mother-in-law, who owns her home and lives alone, get talked into a solar contract in Ontario, California. The homeowner had been averaging about $54 a month with Edison — a usage level Edison later confirmed would not have qualified her for the program she was placed into. After the switch the household ended up paying Suncrest Solar $73 a month, Edison $1.08 a month, and Edison assessed a $207.97 lump‑sum recovery this month. She discovered Suncrest has closed its Ontario operation, closed the homeowner’s bank account to prevent further debits, and is preparing to sue the company as soon as she can locate their current address; she is not filing a police report. The detail that stuck with her was having to shut the bank account to stop automatic withdrawals while Edison demands the recovery charge.