Suncrest Solar reviews

Jamie M. had grown tired of constant solar solicitations until Nathan Thompson, a Suncrest representative, knocked on the door and launched into the same familiar pitch. Jamie cut him off mid-sentence and asked what set Suncrest — and Nathan — apart. Nathan calmly walked through the differences in plain language, and that personal clarity made the difference. Three months later, Suncrest panels sit on Jamie’s roof, and Jamie credits Nathan with making it happen. Nathan didn’t just call or email; he kept showing up in person throughout the process to lay out next steps and answer questions. If a company needed a door-to-door rep, Jamie would hire Nathan without hesitation — and urges potential buyers to call Suncrest and ask for him by name, expecting the same hands-on attention.

Crystal W. believed a "no cost to you" pitch for a residential solar system and signed up for what turned into a roughly $40,000 loan to put panels on her family’s home, where she and her husband raise four kids. She discovered the sale required financing and was told loan payments would be largely covered by a check from the electric company and by tax benefits. Instead, the electric-company payment amounted to only about one quarter of the loan, the tax benefit showed up as an unusable credit and then disappeared after roughly two years, and the family remained responsible for the full loan. About a year after installation the panels stopped producing, and when she called back the company months later she reached only a billing department that couldn’t explain or fix the problem. The warranty proved effectively useless because the company didn’t provide the promised service, and she felt employees had misrepresented the terms to secure the sale. Now the family is paying loan installments while still buying electricity for a system that isn’t working, and she has considered legal action. The takeaway that lingers: an expensive financed system, early equipment failure, and almostno

Pete V. had a home solar system put on his roof about a year ago; roughly a month ago it stopped producing power without warning. He made multiple calls trying to get the fault fixed but ran into silence until a billing contact finally answered and he learned the company is going through bankruptcy-related restructuring. Around the same time a neighbor called Suncrest about a new install and was told a sales rep couldn’t schedule anything for another four to six months while Suncrest transitions to Vivint Solar. Pete tried to get an official confirmation from Suncrest but couldn’t reach anyone who would verify the timeline. He also looked up Vivint’s Yelp reviews and found them worse than Suncrest’s. The clearest, most concerning detail: his array is sitting idle and there’s no reliable path to service or repair while the company reorganizes and changes hands.

Jim O. initially gushed about the crew after a rooftop solar install on his home, then discovered the system started failing almost immediately. The SolarEdge inverter began cutting out with misleading error codes, cycling off and on about 20 times a day. For three months he fought with Suncrest’s Colorado office to get anyone to acknowledge the reduced production; the intermittent inverter forced the house to pull more power from SCE at peak rates, turning the electricity he expected to pay 11¢/kWh into usage billed near 25¢/kWh. Suncrest swapped the inverter once, but the replacement lasted only three to four months before the same problem returned. Suncrest then refused further service, telling him they were restructuring, so he reached out to SolarEdge directly. SolarEdge ran a remote diagnosis, identified a faulty chip board, opened a case, and supplied instructions for a warranty repair — but Suncrest would not come out to install the free part. After multiple calls over two months and more delays, he received notice that SunRun had purchased Suncrest’s accounts. Within a week SunRun called, sent a tech named Conner to survey the system, and two days later Conner returned

Alan L. invested in a 9.88 kW solar system for his home—more than $35,000 up front—and at first everything looked promising. Patrick, the sales rep, and the installation crew handled the job smoothly, and the Salt Lake City office answered questions promptly, so the panels went live and appear to be functioning as intended. But the relationship unraveled after installation when he ran into a string of communication failures from field staff and conflicting answers about how the system would actually work with the local utility. He discovered a glaring example of that breakdown when representatives assured him his only ongoing charge would be an $8 monthly meter fee; that turned out to be incorrect, and he had to call the energy provider himself to learn how net metering would apply. The system was sized to cover his past usage, so he hopes annual net costs will come out near zero, but he won’t know until the year is up. Trouble mounted on the personnel side: Patrick left the company before the install was finished and Alan received no notice. After several unanswered messages he tracked down Alex through the home office; Alex answered questions by phone but never offered to meet—

Inderpratap S. had solar panels put on his home in mid‑June and quickly ran into trouble: the array failed its first inspection, and because he had to travel the crew returned in the first week of August only to have the system fail inspection a couple more times. After several attempts they finally cleared the install and received permission to energize the system on August 31. By November 9, though, the system still hadn’t been turned on. He received an email on November 2 with steps to activate the system, tried those steps, then emailed and called to report nothing worked — and got no returned calls. When he phoned the company himself, the representative appeared unfamiliar with the case and promised a technician would call in a few days. While a friend who used Peterson and Dean in mid‑July was already generating power, he watched his panels sit idle more than two months after being cleared to operate, with customer support offering no reliable follow‑up.

Theresa C. chose Suncrest Solar for a residential solar installation and what defined the experience was working with Kris—his professionalism and upfront honesty. She never felt misled because Kris answered every question and returned her calls promptly throughout the process. The team has handled the project smoothly, and she is looking forward to the installation’s completion. Not an easy person to please, she still found the entire experience exceptionally satisfying. The detail that lingers is the quick, clear communication that kept the process calm and moving forward.

Marie M. watched her mother-in-law, who owns her home and lives alone, get talked into a solar contract in Ontario, California. The homeowner had been averaging about $54 a month with Edison — a usage level Edison later confirmed would not have qualified her for the program she was placed into. After the switch the household ended up paying Suncrest Solar $73 a month, Edison $1.08 a month, and Edison assessed a $207.97 lump‑sum recovery this month. She discovered Suncrest has closed its Ontario operation, closed the homeowner’s bank account to prevent further debits, and is preparing to sue the company as soon as she can locate their current address; she is not filing a police report. The detail that stuck with her was having to shut the bank account to stop automatic withdrawals while Edison demands the recovery charge.

Maria P. had solar panels installed about five to six months ago and discovered the system was never switched on. She ended up paying her regular electric bill while also making monthly payments on panels that produced no power. Local sales representatives were suddenly gone—fired, she found out—so there was no one nearby to turn to for help. The company had assured her it would cover the solar payments until the system was up and running, but when she called for support staff wouldn’t connect her with a manager and then denied that covering payments was company policy. Her takeaway: after half a year of paying for a nonworking system and finding the local team disappeared, don’t buy from the first salesperson who knocks—verify written guarantees and local support first.