Suncrest Solar reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Suncrest Solar is not worth the risk. We found a troubling pattern of botched installations causing real damage to homes, and the company's response to problems is either slow or nonexistent. One homeowner watched their roof leak for years after installers worked until 2am trying to finish in the dark, then spent 7 months just getting Sunnova (the parent company) to fix the leak and another full year waiting for interior repairs that never came. Another family discovered a lien on their home title they didn't expect, along with monthly bills triple what the sales rep promised and no bonus check that was supposedly guaranteed. Multiple reviewers report the same cycle: misleading sales claims about costs, then radio silence when you need help. The company has even been dropped by its parent company over installation quality. While some early reviews praised professional crews and smooth projects, the serious installation failures and abandon-ship customer service we documented make this contractor a gamble with your roof and your wallet.
If you're researching Suncrest, know that several customers faced leaks, hidden liens, and costs far exceeding sales promises, with minimal follow-through when problems arose. The risk of roof damage and unresponsive support outweighs any potential savings.
Reviews That Shaped Our Verdict
After having solar panels installed on her home, Amber G. discovered a year later that rain was pouring through the roof because the system had been fitted incorrectly. She ended up with water “leaking buckets” into the house and traced the damage back to poor installation. Even more alarming, she learned that Sunnova—the parent company—had severed ties with that installer, a detail that underlined how serious the workmanship problems were. The takeaway: the installation failures led not only to a damaged roof but to the installer losing support from Sunnova.
Mike and Ruby signed Suncrest Solar up to put panels on Mike’s parents’ house after the company promised payments would be about $10 a month and even hinted at a year‑end “bonus” check from Edison. Instead, they ended up seeing the first payment at roughly $20 and watched it only triple over time, while there was no bonus check — only a couple hundred dollar bill from Edison because the panels never produced enough energy. When they tried to refinance the mortgage, they discovered a lien on the title placed by Suncrest Solar, which turned the whole project into a legal and financial headache. Attempts to reach customer service produced repeated “we’ll call you back” replies that never materialized. They also noticed the company appears to operate two Yelp accounts, which added to their frustration. The takeaway that stuck with them: what began as a small promised monthly payment became higher bills, missing credits, and a lien that complicated refinancing.
Sara J. bought a rooftop solar system through Suncrest with Sunnova as the parent company and ended up with an install crew working on her roof until 2 a.m. in the dark. That overnight work later produced a slow leak she discovered a couple of years afterward, by which point the leak had already damaged both the interior and exterior of her ranch-style home. She logged more than 50 documented calls trying to get the issue resolved. After seven months of pressure, Sunnova finally sent someone to stop the leak, but a year after that visit the interior and exterior repairs still haven’t been completed. Calls go unanswered routinely, and each time she escalates the problem she encounters customer service representatives who seem clueless, forcing weekly follow-ups just to keep the issue alive. The lease she signed promised a $500 flat fee to remove and reinstall the array if needed; that turned into about $150 per panel — roughly $4,500 — which wipes out any energy savings and makes roof work during a lease prohibitively expensive. A friend who worked for the company when she bought the system has since left, and she now feels stuck and regretting the decision. The clearest take‑
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 60
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 11 years
Operating longer than most installers in the market.
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Mike and Ruby signed Suncrest Solar up to put panels on Mike’s parents’ house after the company promised payments would be about $10 a month and even hinted at a year‑end “bonus” check from Edison. Instead, they ended up seeing the first payment at roughly $20 and watched it only triple over time, while there was no bonus check — only a couple hundred dollar bill from Edison because the panels never produced enough energy. When they tried to refinance the mortgage, they discovered a lien on the title placed by Suncrest Solar, which turned the whole project into a legal and financial headache. Attempts to reach customer service produced repeated “we’ll call you back” replies that never materialized. They also noticed the company appears to operate two Yelp accounts, which added to their frustration. The takeaway that stuck with them: what began as a small promised monthly payment became higher bills, missing credits, and a lien that complicated refinancing.
David P. had been planning to go solar for a while but didn’t want a lease or an interest-bearing loan; Trent from Suncrest stopped by and walked them through the PPA option. He and his wife took time to research, and when David came back with a list of follow-up questions Trent handled each one patiently—leaving space for decisions, returning the next week, and again the week after until they felt ready to sign. Trent kept the process low-pressure and went out of his way to address every concern, which set the tone for the whole job. By the end of that same week a five-person crew showed up at 7 a.m., installed a 26-panel system and completed the wiring in one day, placing panels under the eaves as requested and even painting the conduit to match the house. After SDG&E upgraded the home panel, Suncrest came back the next day to finish, test the system and walk David through how to read it. Everyone on site stayed friendly and professional throughout; he’s now waiting for SDG&E’s final green light but remembers most clearly Trent’s patient, accommodating approach and the one-day, neatly finished installation.
Tom started a $30,000 solar installation in March 2016 and by mid‑July still hadn’t reached completion, even after Suncrest Solar told him three different times the job was finished. He continued making payments while the system remained incomplete and repeatedly called for updates, only to get no returned calls. After several failed attempts he turned to the finance company Mosaic, who contacted Suncrest on his behalf and promised a callback within a day — a week later he still hadn’t heard from anyone. Before the installation he liked his sales rep and had even arranged for a presentation to his HOA, but the mounting communication breakdown forced him to cancel that meeting and left the rep unreachable as well. Promises from customer service never materialized, so he paid for legal advice and filed complaints with both the South Carolina and California state attorney offices. The clearest takeaway from his experience is blunt: four months into the process, $30,000 spent, and no reliable communication or finished system — a warning to thoroughly research Suncrest before signing anything.