Suncrest Solar reviews

David P. had been planning to go solar for a while but didn’t want a lease or an interest-bearing loan; Trent from Suncrest stopped by and walked them through the PPA option. He and his wife took time to research, and when David came back with a list of follow-up questions Trent handled each one patiently—leaving space for decisions, returning the next week, and again the week after until they felt ready to sign. Trent kept the process low-pressure and went out of his way to address every concern, which set the tone for the whole job. By the end of that same week a five-person crew showed up at 7 a.m., installed a 26-panel system and completed the wiring in one day, placing panels under the eaves as requested and even painting the conduit to match the house. After SDG&E upgraded the home panel, Suncrest came back the next day to finish, test the system and walk David through how to read it. Everyone on site stayed friendly and professional throughout; he’s now waiting for SDG&E’s final green light but remembers most clearly Trent’s patient, accommodating approach and the one-day, neatly finished installation.

Mike T. first heard about Suncrest’s no-upfront program in the summer of 2015 from his cousin and, skeptical, waited two months before taking a closer look. He called sales rep Travis Jones and found a courteous, low-pressure approach; Travis arrived on time for the appointment, explained how solar works and the environmental and community benefits, and laid out the company’s programs. Travis’s relaxed manner put Mike and his wife at ease, and the presentation and signing finished in under an hour — turning a big decision into something surprisingly simple. The install itself went smoothly, but the timeline stretched while Suncrest awaited city permits and the local utility’s inspections; Mike suspected the process would be quicker if the company controlled those steps. About two months after the system went live, the savings were obvious — cutting their energy bills while doing something positive for the environment. He gives Travis’s contact (801-573-2417) to friends and family and still considers this the only contract he’s signed that genuinely helps keep money in the bank.

Mike and Ruby signed Suncrest Solar up to put panels on Mike’s parents’ house after the company promised payments would be about $10 a month and even hinted at a year‑end “bonus” check from Edison. Instead, they ended up seeing the first payment at roughly $20 and watched it only triple over time, while there was no bonus check — only a couple hundred dollar bill from Edison because the panels never produced enough energy. When they tried to refinance the mortgage, they discovered a lien on the title placed by Suncrest Solar, which turned the whole project into a legal and financial headache. Attempts to reach customer service produced repeated “we’ll call you back” replies that never materialized. They also noticed the company appears to operate two Yelp accounts, which added to their frustration. The takeaway that stuck with them: what began as a small promised monthly payment became higher bills, missing credits, and a lien that complicated refinancing.

Ann T. thanked Travis and Mike after a Suncrest solar installation that delivered immediate, measurable savings. She walked through the sales and install process with them; they explained the system would require no out-of-pocket cost and would cut her electric expenses. The whole A-to-Z experience ran smoothly, with the team handling details and making the transition easy. When her first bill arrived she discovered her monthly charge had fallen from just over $180 to under $50 — a dramatic, tangible result she credits to Suncrest’s approach.

Ed P. discovered an unexpectedly simple, no-cost way to put solar on his roof when Suncrest stepped in to arrange the system and start trimming his electric bills. He found the installers — Travis and Mike — friendly, professional and clearly knowledgeable about how the panels would translate into real savings. The installation unfolded with almost no hassle: he only needed to be available on the day they installed everything while Suncrest handled permits and logistics. After the job he began pocketing noticeable savings and stopped worrying about utility bills spiking during hot summers and cold winters. The detail that stuck with him most was the combination of zero upfront cost and a hands-off process — Suncrest took care of the work so he could focus on the reduced bills.

After having solar panels installed on her home, Amber G. discovered a year later that rain was pouring through the roof because the system had been fitted incorrectly. She ended up with water “leaking buckets” into the house and traced the damage back to poor installation. Even more alarming, she learned that Sunnova—the parent company—had severed ties with that installer, a detail that underlined how serious the workmanship problems were. The takeaway: the installation failures led not only to a damaged roof but to the installer losing support from Sunnova.

Bill first learned about a Suncrest energy program from representative Jonathan S., who walked him through an option offering "free solar panels" to reduce his current electric bills. He appreciated that Jonathan laid everything out plainly when reviewing the contract, which removed any hesitation. Confident in that clarity, he arranged installations on three of his homes. The detail that stuck: a straightforward, no-nonsense contract explanation convinced him to adopt Suncrest’s solution across multiple properties.

Kristen C. had Suncrest Solar outfit her home with solar panels and came away impressed by how smoothly everything ran. She moved through coordinated pre‑install inspections with rep Danny and then watched the installation and electrician team — George, Ronny, Thomas, Aaron and Chris — complete the work. The crew stayed consistently friendly, informative and, most importantly, upfront and honest, answering questions and keeping the process transparent. With a panel upgrade scheduled for the following day, she has no doubt the same level of service will continue. The detail that lingers is the team’s openness and approachability at every step — inspections, installation and follow‑up — which made the whole project feel reliable.

Sara J. bought a rooftop solar system through Suncrest with Sunnova as the parent company and ended up with an install crew working on her roof until 2 a.m. in the dark. That overnight work later produced a slow leak she discovered a couple of years afterward, by which point the leak had already damaged both the interior and exterior of her ranch-style home. She logged more than 50 documented calls trying to get the issue resolved. After seven months of pressure, Sunnova finally sent someone to stop the leak, but a year after that visit the interior and exterior repairs still haven’t been completed. Calls go unanswered routinely, and each time she escalates the problem she encounters customer service representatives who seem clueless, forcing weekly follow-ups just to keep the issue alive. The lease she signed promised a $500 flat fee to remove and reinstall the array if needed; that turned into about $150 per panel — roughly $4,500 — which wipes out any energy savings and makes roof work during a lease prohibitively expensive. A friend who worked for the company when she bought the system has since left, and she now feels stuck and regretting the decision. The clearest take‑