Sunergy reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Sunergy runs on two speeds, and which one you get seems to be a coin flip. We found 32 reviews praising Chris for patient, owner-led service and systems that run flawlessly for years. One homeowner credited him with patiently redesigning a pergola array through multiple iterations until the output projections hit their target. Another called out his willingness to chase down city permit approvals when bureaucracy stalled their install. But we also found a troubling pattern: seven customers report signing contracts and then vanishing into a black hole of missed updates, expired permits, and phantom project managers who no longer work for the company. One homeowner spent 18 months calling for updates only to be told the permit had expired, then that new certifications were needed, then silence. Another was promised REC panels via a "special relationship" with the manufacturer, only to discover other customers were told those same panels were out of stock. If your project lands with Chris directly, you may get the white-glove treatment reviewers rave about. If it lands in the permitting queue with rotating staff, you may spend a year chasing ghosts.
If you can confirm Chris will personally shepherd your project from quote to power-on, Sunergy has a track record of solid installations and patient follow-through. But if you're handed off to project managers mid-stream, brace for communication lapses and delays that could cost you federal incentive deadlines.
Reviews That Shaped Our Verdict
Enrico signed a contract with Sunergy on 2/27/2024 and paid a $1,000 deposit for a solar installation, but ended up waiting nearly a year and a half with virtually no progress. He called and emailed repeatedly and kept encountering excuse after excuse: trenching and the PG&E upgrade postponed because “it might rain next week,” a permit later described as expired, and eventually a sudden need for a new digging certification. That certification issue only appeared in March 2025 — more than a year after the contract — and on July 17, 2025 he received an email saying Sunergy had finally paid the training company to get certified, effectively acknowledging another four months of lost time. On top of the scheduling problems, Sunergy cycled through project managers frequently; he was given new phone numbers that rarely connected, and on three occasions the person he reached told him they no longer worked for the company. Sunergy never proactively called or emailed to explain the changes, and for about a year the phone number on the company website went unanswered. With almost 18 months gone and no installation, he decided to bring a lawyer in on the 27th of this month to get the project—
Hasti signed with Sunergy to install REC panels and stressed from the start that the project needed to move quickly so she would qualify for the full federal incentive before year’s end. She discovered the process fell apart almost immediately: the sales team promised a pre-design site visit — something other installers had offered — but three weeks after signing she was suddenly told a visit would cost an extra $500 and add delays, and that “satellite images” would suffice instead. When the first design finally arrived it didn’t match her roof. Frustrated, she climbed onto the roof herself, took measurements, drew diagrams and basically corrected the layout the company’s designers had supplied. That hands-on fix became the recurring theme: Sunergy behaved like a middleman, outsourcing design and permitting while no single representative seemed to have the full picture. She got bounced between staff members, learned that notes were left on the account but rarely acted on, and found herself chasing every step. Permitting dragged on far longer than it should have. While the city turned around corrections in about three weeks, Sunergy’s permitting process stretched past three months
Gary shopped multiple bids on EnergySage and expected a typical quote, but ended up with a 6,300-watt, 15-panel system that cost several thousand dollars less than local installers and even received higher-watt panels and upgraded Enphase microinverters without warning. He picked Sunergy after talking to about half a dozen companies; Jeremy’s practical, creative recommendations and straightforward approach sealed the deal. Sunergy assigned a project manager who mostly kept him updated through the permitting delays — the whole project took several months to get going, which Gary found reasonable given the paperwork. When that manager left, a replacement stepped in; the handoff was awkward at first because Gary wasn’t told immediately, but communication smoothed out quickly. On install day the crew arrived on time, but they were relatively new to Sunergy and a few hiccups cropped up. Miscommunication between the company and the installers led to delays while parts arrived. The team showed up in passenger vehicles and didn’t have extension ladders for his second-story roof, so they borrowed Gary’s ladder. They also swapped out an existing inverter but seemed unclear on a few items
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 71
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 5 years
Newer than most installers in the market.
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
JFH3881944 had a solar system installed at their home in October 2024 and discovered it ran flawlessly for a full year — even keeping the lights on through a power outage that lasted more than 24 hours. After two failed attempts working with Sunrun (a Costco recommendation), they found Sunergy through EnergySage and encountered a very different process. The initial contact, Alex, did a thorough assessment of the main panel and subpanels, and the install crew showed up on time, worked efficiently, and treated the property with care, finishing as scheduled. They did hit one snag with a customer support person, but when CEO Chris stepped in the situation smoothed out quickly and the rest of the project proceeded without issue. Not perfect in every little detail, but after a year of trouble-free operation they would choose Sunergy again — what stuck with them most was the CEO’s personal response and the system’s reliable performance during a long outage.
James M. started out pleased: the design, the installation and the first year of warranty coverage all met his expectations. Over time, however, a pattern emerged — whenever a panel stopped producing up to spec, getting a replacement took long stretches of waiting. The most recent panel failure has dragged on: he has now waited over a year for a warranty replacement and multiple attempts to contact Chris yielded no response. That leaves him with an underperforming array that, in his view, isn’t a technical problem so much as a breakdown in customer support during the warranty period. He once felt confident enough to refer Chris to friends and family; after a year-long unresolved warranty issue and poor communication, that eagerness has cooled. What lingers is the contrast between solid installation work up front and the frustrating, slow warranty follow-through that eroded his trust.
Enrico signed a contract with Sunergy on 2/27/2024 and paid a $1,000 deposit for a solar installation, but ended up waiting nearly a year and a half with virtually no progress. He called and emailed repeatedly and kept encountering excuse after excuse: trenching and the PG&E upgrade postponed because “it might rain next week,” a permit later described as expired, and eventually a sudden need for a new digging certification. That certification issue only appeared in March 2025 — more than a year after the contract — and on July 17, 2025 he received an email saying Sunergy had finally paid the training company to get certified, effectively acknowledging another four months of lost time. On top of the scheduling problems, Sunergy cycled through project managers frequently; he was given new phone numbers that rarely connected, and on three occasions the person he reached told him they no longer worked for the company. Sunergy never proactively called or emailed to explain the changes, and for about a year the phone number on the company website went unanswered. With almost 18 months gone and no installation, he decided to bring a lawyer in on the 27th of this month to get the project—