SunFusion Energy Systems reviews

Mark B. hired Sunfusion to install solar panels on his roof in August 2023. The installation itself went smoothly and the panels are working fine, but after the first rain this year he discovered a leak — only because he was fixing a nearby curtain and noticed water damage. During the sale he had been verbally assured that any problems would be handled, yet getting the company to respond after the leak became a major headache. He emailed Sunfusion a roofer’s estimate and photos, called several times and hit voicemail, and tried texting and calling the owner; the owner texted that he would call back but never did. The roofers he brought in said they normally lift tiles and lay new underlayment before panels go on — a step Sunfusion apparently skipped — which the roofers pointed to as a likely reason for the leak. He walked away with functioning panels and no other complaints, but left a one-star review because the installer never engaged on repairs; he wouldn’t have written this if Sunfusion had simply responded, even to refuse covering costs. Takeaway for buyers: get written confirmation that tiles will be lifted and new underlayment installed and insist on a clear post-install 연락처

Michael F. had a SunFusion solar-and-battery setup on his home for a couple of years, but three weeks ago the system began causing flickering lights at night. He rebooted the unit, checked the Wi‑Fi and unplugged sensitive devices, then tried to reach SunFusion for service only to find the phone unanswered and an automated line that doesn’t identify the company. After leaving messages, Walter from the company replied by email to say he would file a service request and someone would call to arrange an appointment — the call never came. Michael stopped by the listed office and found it locked, and more email exchanges with Walter produced no fix or meaningful help. His unease dates back to earlier visits: Walter once installed a small Wi‑Fi booster so the SunFusion unit could get a signal, then later sent technicians back to rewire the battery connection. When Michael inspected the work he discovered more consequential changes — the original converter for the solar panels had been bypassed, and part of the busbar in his main electrical box had been removed unnecessarily. He believes those alterations would never pass inspection and points out that a busbar defect figured in a fire

Kristen J. had rooftop solar panels installed about four years ago and began noticing wet spots in her bedroom ceiling directly beneath the main array. She picked SuperGreen Solutions (now out of business) for the project, but SuperGreen had subcontracted installation work to SunFusion — the company she’s been trying to get to honor a warranty ever since the leaks showed up. After repeated unanswered calls, she escalated to the BBB to force a response. SunFusion replied: Sandy sent a poorly written email, and then Walter visited the house. He inspected the roof and painted a dramatic picture that her entire roof was ruined — blamed the problem on something other than the installation — and even pivoted to offering tax advice if she hired him to replace the roof. Two independent roofers later confirmed what Kristen had hoped: the roof itself wasn’t fundamentally damaged. In SunFusion’s BBB response Walter went so far as to fault her for not noticing the leak earlier, despite the system having been up for four years — an explanation she found both unfair and unprofessional. An inspector who came out couldn’t remove the panels to investigate further, and having that work done is “