Sungrade Solar reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Sungrade Solar isn't worth the risk. We found a company that closed its doors in 2023, leaving customers with nonfunctional systems and voided warranties. One reviewer paid cash upfront and spent months chasing permits the company falsely claimed to have filed, discovering that the city and HOA had never received the paperwork Sungrade said they'd submitted weeks earlier. Another customer noticed in 2023 that their system had stopped producing power six months prior, called repeatedly, emailed the CEO, and never heard back. The pattern is clear across dozens of reviews: responsive sales reps who disappear after the contract is signed, projects that drag on for over a year when they should take weeks, and zero accountability when things go wrong. While earlier reviews from 2017 to 2019 describe smooth installations and knowledgeable consultants, the company's collapse means those 25-year warranties are worthless paper. If you're comparing solar installers, cross Sungrade off your list and focus on companies that are still operating and answering their phones.
Sungrade Solar is out of business. Even if you find a sales rep still using the name, the warranties are void and there's no functioning support team. Look elsewhere.
Reviews That Shaped Our Verdict
Michelle C. waited nearly 18 months to get a solar system installed on her home. She finally watched the installers finish the work — and shortly afterward the company folded, sending only an email with third‑party contact details. She ended up still paying a loan for the panels while the warranty vanished with the business; her lone consolation was that the installation completed before the company shut down. The lasting image: loan payments for equipment that may no longer be covered, a sharp reminder to confirm a solar provider’s stability and how warranties transfer before signing.
Gur Brosh bought a rooftop solar system in 2017, paid for it in full, and received a 25‑year warranty. A week ago he discovered the array had stopped producing power back in July 2022. He called the company’s office repeatedly only to run into the same automated message, left two voicemails with no reply, emailed the address listed on the website, submitted the site’s contact form, and phoned the salesperson who handled the sale — still no response. He even tracked down the CEO’s corporate email and sent a message and a reminder, and that went unanswered as well. Left with a nonworking system and no warranty support, he concluded the company may be out of business and cautions other buyers: a paid system with a 25‑year warranty that stopped producing in 2022 can still leave an owner with no one to contact.
Katrina B. paid cash for a full residential system and handed over the $1,000 startup deposit after a pushy sales pitch to sign the contract immediately. She was assigned the company's "Sky Concierge" team member Robin, and that's where the trouble began: nine days after they assured daily follow-up on the HOA application, she discovered they had typed the HOA’s email address wrong and nothing had been submitted. She kept prodding because Robin’s promised daily checks never materialized. The city permit had been approved and emailed the same day, but Sungrade didn’t tell her — she had to alert them, and only after 19 days did they finally confirm the approval. An installation date was given three weeks out, then slid another two weeks when crews reportedly had COVID; the actual install took a single day. After installation she waited for the usual 2–3 week city inspection window, then learned from the city that Sungrade had never filed for the site inspection, meaning she had to push again. After escalating to communications director Michael Monroe, the company finally assigned a manager who scheduled the city inspection within days and pushed the project through to PG&E approval,但
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 57
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 10 years
Operating longer than most installers in the market.
BBB Rating: NR
Poor BBB standing. Significant complaints.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Gur Brosh bought a rooftop solar system in 2017, paid for it in full, and received a 25‑year warranty. A week ago he discovered the array had stopped producing power back in July 2022. He called the company’s office repeatedly only to run into the same automated message, left two voicemails with no reply, emailed the address listed on the website, submitted the site’s contact form, and phoned the salesperson who handled the sale — still no response. He even tracked down the CEO’s corporate email and sent a message and a reminder, and that went unanswered as well. Left with a nonworking system and no warranty support, he concluded the company may be out of business and cautions other buyers: a paid system with a 25‑year warranty that stopped producing in 2022 can still leave an owner with no one to contact.
Ron M. paid $50,000 for a solar installation and quickly discovered the promised system monitoring didn’t work — the first year produced little to no oversight even as electric bills stayed high. He pushed the company repeatedly, and they swapped out the inverter; output improved for a short stretch, then the issue returned. After three more months of elevated bills, the firm told him they'd only send a technician if he paid a $500 fee. All communication ran through a single contact labeled the "Sky Concierge," which he found ineffective as the only avenue for problem resolution. Frustrated, he started planning to hire an independent contractor rather than continue with the company, and his lasting takeaway was concrete: a $50K installation that lacked reliable monitoring and came with a pay-for-service barrier when problems recurred.
Richard discovered a sharp gap between the sales pitch and the follow-up after Sungrade installed his panels and collected payment. After a year with a True Up of $3,526, he ended up with a $7,893 True Up this year and monthly PG&E bills of $359. For four months he tried to get someone out to inspect the array, but customer service repeatedly refused to dispatch a technician, telling him an inspection would cost money without giving a clear price. When a rep finally provided a figure it was $75/hour, then that quote was pulled and replaced with $1,000, and that was canceled as well. He also absorbed about $1,300 in additional PG&E fees on top of the $7,893 charge. During the sales period Sungrade had been relentless—texting and calling daily—but after install they became nearly impossible to reach. The most striking detail is the runaround over inspection costs and the months-long lack of on-site support that coincided with thousands of dollars in unexpected utility charges.