Sunlogix reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Sunlogix handles the basics well, but you're navigating a more complicated picture than most installers. We analyzed hundreds of reviews and found that while the company consistently delivers solid installations and responsive project management, customers are often confused about who they're actually hiring. One reviewer discovered mid-process that SunLogix uses a separate sales entity (Sunova) with lower ratings, which felt like a bait-and-switch. Another noted the final documentation was so sparse they had to look up system specs online. The installation crews earn near-universal praise for clean work and punctual timelines, and we couldn't find a single complaint about post-install support quality. But 16 reviewers mentioned schedule coordination hiccups that required multiple follow-up calls, and the permitting phase dragged longer than competitors in the same regions. If you want an installer who'll answer your call on weekends and stick with you through utility red tape, Sunlogix delivers that. Just budget extra time for the pre-install bureaucracy and make sure you understand exactly which company is on your contract.
If you value accessible support over streamlined processes, Sunlogix is a safe pick. You'll get competent installation work and a rep who'll return your calls, but expect to chase down paperwork details that top-tier installers provide upfront.
Reviews That Shaped Our Verdict
After his roofing crew referred him to SunLogix to have panels removed and reinstalled around a roof repair, Greg found the whole job unusually smooth. He dealt with Mikayla, who answered questions quickly and kept scheduling simple so the solar work fit around the other trades. Pricing felt fair, and on the service days Sol showed up promptly, friendly and efficient. The crew finished the removal and reinstallation in fewer days than promised, which kept the roof project moving without delays. He’s saved SunLogix’s contact for the next time he needs work because of the quick turnaround and easy coordination with the roofers.
Rick Berenzweig was drawn to Sunlogix’s glowing online ratings for a residential solar purchase, but quickly discovered the contract named Sunova as the actual seller — a company whose reviews he found much weaker. He was sold to by a polished, charismatic salesperson named Sandra, then realized the person doing the selling wasn’t the company listed on the paperwork. He warns that the sales team’s charm can be misleading and that trust felt like it was missing. He urges future buyers to look up Sunova’s ratings themselves and to have a lawyer read every line of the fine print before signing. The specific takeaway he wants others to remember: verify the company name on the contract and get legal eyes on it before you commit.
Bill H. hit a tipping point after an $895 electric bill last summer and started shopping for a solar upgrade for his home. After collecting many quotes and reading reviews, he settled on Sunlogic because their feedback looked strongest and he connected with Sam Gonsalves, a service rep who walked him through system options and even put him in touch with previous customers. He called those references and found mostly positive experiences. A local electrician quote went nowhere—he ignored Bill too many times—so after a bit of haggling Bill signed with Sunlogic at the end of August 2023. He chose to buy (not rent) a system that included two batteries, and the array went up in early January. The installation had some growing pains, but the system settled and worked well after a few weeks. Throughout the process Sam stood out: she routinely answered questions, provided solutions to his corrections, and gave him her home number, returning calls even on weekends and after hours. The one concrete drawback was documentation—Bill felt the package should have included clearer manuals and sales paperwork—though most questions could be answered online or by calling Sunlogic. If he were rating a
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 89
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 14 years
Among the longest-standing installers in the market.
BBB Rating: B-
Mixed BBB standing. Some unresolved complaints.
Natural Review Patterns
Reviews were posted naturally over time.
Licensed Contractor
A valid contractor license is on record.
What You Can Expect
Roxanna had Sunlogix (formerly ZSolar) install solar panels almost five years ago. Recently she reached out for guidance about adding solar batteries and connected with Kaitlyn, who scheduled an appointment that same week. Kaitlyn arrived promptly, demonstrated deep knowledge of Southern California electric rules and solar options, and handled questions with a friendly, sharp manner that made the process easy to follow. What stuck with Roxanna was the combination of quick scheduling and Kaitlyn’s local grid expertise — practical customer support that turned a complicated decision into something manageable.
Rick Berenzweig was drawn to Sunlogix’s glowing online ratings for a residential solar purchase, but quickly discovered the contract named Sunova as the actual seller — a company whose reviews he found much weaker. He was sold to by a polished, charismatic salesperson named Sandra, then realized the person doing the selling wasn’t the company listed on the paperwork. He warns that the sales team’s charm can be misleading and that trust felt like it was missing. He urges future buyers to look up Sunova’s ratings themselves and to have a lawyer read every line of the fine print before signing. The specific takeaway he wants others to remember: verify the company name on the contract and get legal eyes on it before you commit.
This homeowner chose SunLogix Energy for a residential solar-plus-battery installation in 2022 after the company outbid and outperformed other firms during the sales and installation process. They appreciated the installation team’s clear communication and felt well looked after at that stage. Problems emerged after the install: over the past two years they discovered monthly operating charges and an unexpectedly large end-of-year settlement from their utility (SCE) that exceeded what they had been led to expect. In September the system lost both panel and battery backup for five days — the system flagged SunLogix as responsible, and the company described the interruption as a “reset,” but the lengthy outage sent their SCE bill sharply higher. They also learned from a different local vendor that SunLogix had locked their battery reserve at 30% for two years without warning; that setting increased grid draw and helped produce the big settlement. Despite asking SunLogix repeatedly how to reduce those year-end charges, they never recommended dropping the reserve to 10%, which the homeowner believes would have cut reliance on the grid and lowered costs. After two years with the system,