SunPower by ProVoltz reviews
• last updated FEB 26, 2026Loading map...
The Verdict
ProVoltz may be out of business. We analyzed dozens of reviews spanning early installations through 2020, and the pattern is stark: customers who got systems installed between 2012 and 2014 rave about skilled crews, clean electrical work, and SunPower panel quality. One homeowner called out an installer who repaired a decade-old system from a vanished competitor in under two hours. But those same customers report a collapse in support. Starting around 2017, warranty claims went unanswered for months. One owner escalated a dead inverter to SunPower via Twitter just to get a callback. By 2019, multiple reviewers confirm no one picks up the phone. ProVoltz disappeared from SunPower's authorized dealer list, their social media went dark, and stranded customers had to hire third-party repair shops to replace corroded connectors the original crew installed. The workmanship itself earned consistent praise, but a solar system is a 25-year bet on the company that installs it.
If you're researching ProVoltz because you found an old proposal or saw their name on a neighbor's system, stop. The company appears defunct and cannot honor warranties or provide service. If you already own a ProVoltz system and need repairs, contact SunPower directly or hire an independent solar service firm.
Reviews That Shaped Our Verdict
Tracy H. spent the past month trying to get a response from a solar installer, leaving several phone messages and sending multiple emails but hearing nothing back. She encountered the same silence elsewhere — other customers experienced similar unreturned contacts — and then checked official channels: the company no longer appears in SunPower’s authorized dealer search. Their social accounts also showed no activity for years. The combination of unanswered outreach, absence from SunPower’s dealer list, and dormant social pages convinced her the company likely isn’t operating anymore.
George H. bought a $40,000 SunPower solar system for his home that ProVoltz installed, and as of October 31 he still hadn't heard back from Ash, the owner, or anyone at the company despite leaving numerous messages and pleading for contact. He ended up with more than a third of the system offline—apparently a failed microinverter—and found that SunPower customer service would only move forward on a warranty claim if ProVoltz placed the call. He repeatedly left his contact details and chased the installer, but the company never returned a call, leaving the warranty process stalled and a significant portion of the array unusable. The most striking takeaway: an expensive, professionally installed system left partially dead because the installer refused to engage, creating a warranty deadlock that the homeowner couldn’t resolve on his own.
Jacob V. had ProVoltz put a roof-mounted solar array on his home almost five years ago. Despite the crew being backlogged, the installers finished the job neatly, quickly, and professionally — the building inspector even complimented the clean electrical work — and the panels sit out of view from the road, which made his wife very happy. That initial install felt like a 4- or 5-star outcome. In June 2017 an inverter threw an error and the system stopped producing. A quick search suggested a replacement inverter was needed and it should be covered by warranty. He called ProVoltz twice and was promised a callback that never came, and two emails (including one to Ash, the owner) went unanswered for more than a week while the system sat idle on hot, sunny days. Frustrated, he escalated the problem to SunPower and to ProVoltz again, including a message on Twitter. Once the scope of the outage — a full-system shutdown rather than a single microinverter — became clear, the delay made more sense: there was a backlog of warranty microinverter replacements (a supplier-wide issue). Diagnosis, ordering, shipping, and installation then took a couple of weeks, after which the replacement was
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 70
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 14 years
Among the longest-standing installers in the market.
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Acolecam picked Ash's team to install solar on their home and appreciated that the company makes an effort to employ fellow veterans. They discovered Ash's crew took the time to explain the system, optimize the layout for the roof, and execute the install efficiently. Years later they still reach out with questions and consistently get helpful responses. The detail that stuck with them was the combination of ongoing support and the company's commitment to hiring vets—today they still call Ash when something pops up.
Jacob V. had ProVoltz put a roof-mounted solar array on his home almost five years ago. Despite the crew being backlogged, the installers finished the job neatly, quickly, and professionally — the building inspector even complimented the clean electrical work — and the panels sit out of view from the road, which made his wife very happy. That initial install felt like a 4- or 5-star outcome. In June 2017 an inverter threw an error and the system stopped producing. A quick search suggested a replacement inverter was needed and it should be covered by warranty. He called ProVoltz twice and was promised a callback that never came, and two emails (including one to Ash, the owner) went unanswered for more than a week while the system sat idle on hot, sunny days. Frustrated, he escalated the problem to SunPower and to ProVoltz again, including a message on Twitter. Once the scope of the outage — a full-system shutdown rather than a single microinverter — became clear, the delay made more sense: there was a backlog of warranty microinverter replacements (a supplier-wide issue). Diagnosis, ordering, shipping, and installation then took a couple of weeks, after which the replacement was
Leena S. experienced an exceptional start-to-finish solar installation on her home. Installers put the panels in place, handled a small amount of patchwork, and set up the monitoring system so she could track performance. The team patiently answered every question she had, and a particularly memorable moment came during a brief closing meeting with Annette, who walked her through how everything works. Two months in, she remains very happy with the system and the support she received. What stuck with her most was that short, personal handoff — it left her confident using the monitoring tools day to day.