Sunrun reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Sunrun will charge you while your panels sit broken. We analyzed thousands of reviews and found a company plagued by systemic breakdowns that leave customers trapped in multi-year cycles of non-functioning systems and finger-pointing. One homeowner reported paying $111 monthly for over a year while waiting for a replacement inverter, another spent nine months in 2019 without realizing their system had failed because Sunrun never monitored it despite advertising otherwise. The pattern is unmistakable: 264 reviews document service delays stretching months or years, with departmental handoffs that go nowhere. In 2025, Sunrun introduced a $580 diagnostic contract that customers must sign before the company will even investigate warranty claims, a policy that wasn't disclosed at sale. We found roof damage from botched installations (wrong brackets, failed inspections, leaks patched with no follow-up), bills sent to collections two days after project completion, and cases closed with no resolution while customers chase ghosts through a support labyrinth. The few positive stories center on individual reps, not the company's operational backbone. If you're researching Sunrun because of a Costco partnership, note that the relationship ended in 2025, and you'd be inheriting the mess without that safety net.
If you're willing to gamble on a 20-year commitment with a company whose own technicians spend 50 minutes on hold with internal support, Sunrun might work out. But the odds aren't in your favor, and you'll have no exit once you're locked in.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 40
Buyer Beware
Unauthorized Activities
135 reports
Misleading Claims
367 reports
Background Check
Serving customers for 18 years
Among the longest-standing installers in the market.
BBB Rating: NR
Poor BBB standing. Significant complaints.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Joseph had a 13-panel solar system installed two years ago and bought into a salesperson’s promise that it would generate more than 12,000 kWh a year. He later discovered that estimate was cut back to roughly 4,500 kWh, and the array ended up with 10 of the 13 panels mounted on the east side of his house, which only gets about 3–4 hours of sun a day. He found his electric bill only dropped around $20–30 a month and feels he’s effectively paying for months when the system produces very little. Sunrun refused to relocate the panels to the back roof, which he says would get about five more hours of sun in winter and eight-plus in summer. What stuck with him was the gap between the original production promise and the real-world outcome: most panels on the low-sun side left a system advertised as 12,000+ kWh producing roughly 4,500 kWh.
Maria ended up with a clean, carefully executed home solar installation and, after more than four years, the system has run without any problems. The installers walked her household through a very detailed setup and helped get the Sunrun monitoring app configured — something she still loves using. A Sunrun representative, Jason, also stopped by afterward to check in and make sure everything was working. The lasting detail that sticks: a tidy, thorough install plus reliable performance for over four years with an app that keeps her connected to the system.
Paul C initially recoiled at the idea of putting panels on the front roof of his Connecticut home. After running the numbers and watching electric rates climb, he softened and shopped several installers; he ultimately chose SunRun because their representative, Patrick Hart, laid out the benefits in a straightforward way — "no pressure just facts" — which made the choice feel practical rather than sales-driven. A year after the install he has had no issues, guests rarely notice the panels, and his bills have fallen by more than $1,000. The lasting impression: a calm, fact-based salesperson removed the anxiety about front-roof panels, and the system quietly delivered real savings.