Sunrun Solar reviews
• last updated FEB 24, 2026Loading map...
The Verdict
We cannot recommend Sunrun Solar. In 166 reviews, we found 21 separate accounts of billing problems caused by installation or activation failures. One homeowner paid both a solar loan and high PG&E bills simultaneously for months after the company missed the project timeline, then got stuck with a $600 true-up when Sunrun's system stopped producing and the company refused to help. Another paid Sunrun for 6 months while the system sat broken, stuck in a loop of failed repairs and unresponsive case managers. Reviews show 19 mentions of post-sale support failures, the worst ratio we've tracked across any installer. Seven reviewers described waiting weeks for basic fixes while still being billed, and three reported door-to-door salespeople who lied about their purpose, ignored no-soliciting signs, and refused to leave when asked. The pattern is consistent: aggressive sales tactics, missed promises on timing and performance, then radio silence when something breaks. If you value responsive service or accurate cost projections, this is not the installer for you.
If you're already locked into a Sunrun contract, document every interaction and keep copies of all promises in writing. If you're still shopping, nearly every other installer we've reviewed offers better post-sale support and more transparent sales practices.
Reviews That Shaped Our Verdict
Ryan A. wound up with a rooftop solar system that’s been offline for six months. He found the on-site technicians “outstanding,” but ran into constant scheduling problems, unhelpful customer service, and so much internal red tape that repairs never got finished. Sunrun kept swapping parts on the inverter instead of replacing it, leaving the array nonfunctional while he remained locked into a service contract and continued to be billed. Over that stretch he estimates he’s paid more than $1,000 for a system that produced nothing, and he believes charging for a nonworking service could be illegal in California. The lasting impression: capable field techs but a corporate process and contract that left him paying for six months of zero production.
Debbie S. signed up for a residential solar system that went live in October 2021 after a friendly, persuasive salesperson guaranteed that, with the number of panels they planned, she would never face a TRU UP from PGE. Production looked low through the winter and Sunrun told her it would even out by spring, but after repeated phone calls a technician finally discovered the panels had never been fully connected to communicate with PGE. By September she ended up with a $1,600 TRU UP bill from PGE; Sunrun applied credits equal to the payments she was making to them, but kept promising a case manager would contact her to help resolve the TRU UP that resulted from their installation error. The detail that lingers is the installation oversight — an incomplete communications hookup — which turned into an unexpected $1,600 charge and a series of promises about follow-up that left the problem unresolved in her view.
S B. was in his garage when he looked up and found a man standing in the driveway, wearing a cap that read "Run" and a clean blue polo with the same logo. The stranger checked his tablet and asked, "are you David?" — then pressed a line about knowing the owner and pretending familiarity to hook people. When S B. told him there was no David and that he wasn't interested, the man insisted he wasn’t selling anything while clearly trying to pitch solar panels, offering a story about putting panels on “Kathy and Bill’s” house and claiming he was just surveying the area. Each time S B. rebuffed him, the salesman bounced to a rehearsed comeback — the same scripted responses for objections about money, spouses, or lack of interest — and even tried a guilt-angle about paying PG&E rates. S B. repeatedly cut him off and demanded he leave; only after being pushed did the salesperson walk to the edge of the driveway, scribble on his tablet, and leave, likely noting that he almost had the lead. With his wife having already dealt with similar solicitors twice that month, S B. checked broader feedback and pointed to poor Yelp reviews for Sunrun as confirmation of a pattern. The detail that stuck:a
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 32
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 4 years
Newer than most installers in the market.
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
d t. had a solar system installed a year ago and quickly discovered the outcome was the opposite of what was promised: their combined monthly charges from PG&E and Sunrun ran about double what they paid before. Over the year the system kept malfunctioning, so it produced less energy than expected and never brought their bills down. Instead of fixes, they encountered a wall—customer service repeatedly told them the contract locked everything in and there was nothing the company could do. The sales pitch had promised “sweet deals,” but once committed they found Sunrun unresponsive and exit options prohibitively expensive. Even a Sunrun service technician acknowledged the problem as ongoing. The experience left them conflicted: wanting to support clean energy but feeling stuck in a costly contract that’s only benefited the company. The image that sticks is simple and sharp — after a year they’re paying more, technicians admit it’s a recurring Sunrun issue, and the contract makes escaping it financially painful.
Curtis W. signed up for a Sunrun rooftop system for his home and expected installation and billing to line up — instead he ran into a string of billing and support problems. He found the crew who installed the panels competent, but the sales team had misled him about project timing, so he ended up paying his new solar loan at the same time his PG&E bills remained high. Just after the first year the system stopped producing for about two months because of a bug, and his PG&E true-up jumped from $0 to more than $600; the spike in his bill is what first drew his attention. When he asked Sunrun for help, he was told there was no performance guarantee, leaving him responsible for the unexpected charges. His best friend, who installed at the same time, ran into the same sequence of problems. The detail that stuck with him: a solid installer but no corporate accountability — the simultaneous loan payments and a surprise $600 true-up were the costly wake-up call.
Debbie S. signed up for a residential solar system that went live in October 2021 after a friendly, persuasive salesperson guaranteed that, with the number of panels they planned, she would never face a TRU UP from PGE. Production looked low through the winter and Sunrun told her it would even out by spring, but after repeated phone calls a technician finally discovered the panels had never been fully connected to communicate with PGE. By September she ended up with a $1,600 TRU UP bill from PGE; Sunrun applied credits equal to the payments she was making to them, but kept promising a case manager would contact her to help resolve the TRU UP that resulted from their installation error. The detail that lingers is the installation oversight — an incomplete communications hookup — which turned into an unexpected $1,600 charge and a series of promises about follow-up that left the problem unresolved in her view.