Score
Sunscout reviews
• updated MAR 3, 2026Loading map...
The Verdict
Sunscout abandoned multiple projects right before customers could lock in thousands of dollars in utility rebates. We found at least three homeowners who installed panels in spring 2023, only to discover months later that the company never submitted their SCE applications, costing them NEM 2.0 grandfathering worth decades of savings. One customer spent three hours on the phone with the owner Adam Barnes, who insisted the paperwork was filed and blamed a mysterious third party under NDA. When the homeowner called Edison directly, they learned the application went in four months late, after the cutoff. Sunscout then vanished entirely, leaving families to finish interconnection on their own. Earlier customers describe the opposite experience: detailed system design, accurate quotes, and installations wrapped by noon. But by mid-2023 the pattern flipped to ghosting, missed city inspections (one job failed six times), and outright lies about regulatory deadlines. The company appears to no longer exist.
If you're reading old five-star reviews from 2022, ignore them. By 2023 this company was actively misleading customers about NEM 2.0 deadlines, abandoning jobs mid-stream, and ghosting people who'd already paid. Look elsewhere.
3 Stories That Stood Out
Tuong H. went into a residential rooftop solar install expecting to enroll under NEM2.0 but watched the project collapse into delays and silence. They spent three hours on the phone with Adam the morning the crews showed up, after explicitly telling Sunscout not to install panels until the NEM2 application was confirmed; Adam repeatedly assured them the paperwork was in place and the installation proceeded anyway. The array went up in April, but city approval didn’t arrive until September. They ended up walking the inspector through the site themselves after six failed inspection attempts and multiple no-shows. After final approval they waited for Sunscout to finish the interconnection step; another two-hour call with Adam produced no proof of NEM2 enrollment—Adam refused to share details, saying a third party under NDA handled the applications. A call to Edison the next day revealed the utility had the application logged only in August, which caused them to miss the NEM2 window. Sunscout then stopped responding, and the couple was left trying to get answers from a utility and an absent installer. Frustrated, they started a Facebook group named Sunscout and Nem 3 is a scam to link,
Todd B Wise had a solar installation that proceeded smoothly until the final stretch, when he raced to lock in NEM 2.0 rates before the deadline. He watched the company drop off the map before finishing the job; despite multiple assurances that the application had been submitted to SCE, he discovered only after the NEM 2.0 cutoff that the paperwork was never completed or filed. The system itself was nearly done, but the missed submission to Southern California Edison cost him the NEM 2.0 opportunity—and the installer has since disappeared as a business.
Todd hired the company to finish a rooftop solar installation, but they disappeared near the end of the project and left him to clean up the mess. He had been repeatedly reassured that his interconnection application to SCE was submitted and that he was locked into NEM 2.0, only to discover later the application was never filed. Now he’s left worrying about what a missed filing could cost him in lost rebates over the next couple decades. With no one from the installer answering, he has turned to Enphase and a local contractor to finish the work and sort out the paperwork. The detail that stands out for any buyer: the install can be interrupted not by the hardware but by missing paperwork—one vanished point of contact can threaten decades of incentives.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 50
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 4 years
Newer than most installers in the market.
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
After deciding to install solar panels on his home, Harry contacted Sun Scout and received a same-day callback from Adam Barnes. Adam walked him through every step in clear, practical detail, which turned what could have been a confusing process into something straightforward. The installation itself moved quickly and efficiently, with crews well coordinated and no noticeable delays or issues. He found the whole team professional and friendly, and the combination of prompt responsiveness and smooth coordination is the detail that stuck with him.
After asking friends for a referral, Andrew reached out to Sun Scout to install solar panels on his home. Adam guided him through the process and timelines, then provided a written quote the same day. The final price landed right on the estimate and, he discovered, far exceeded his expectations. Everyone he dealt with—from the installers through the billing department—acted courteous, professional and dependable. He walked away impressed that a prompt written quote and an installation that matched the estimate were the details that mattered most.
Todd B Wise had a solar installation that proceeded smoothly until the final stretch, when he raced to lock in NEM 2.0 rates before the deadline. He watched the company drop off the map before finishing the job; despite multiple assurances that the application had been submitted to SCE, he discovered only after the NEM 2.0 cutoff that the paperwork was never completed or filed. The system itself was nearly done, but the missed submission to Southern California Edison cost him the NEM 2.0 opportunity—and the installer has since disappeared as a business.
Long-term Satisfaction
Recent customers rate Sunscout 3.4 ★
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.