Sunscout reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Sunscout abandoned multiple projects right before customers could lock in thousands of dollars in utility rebates. We found at least three homeowners who installed panels in spring 2023, only to discover months later that the company never submitted their SCE applications, costing them NEM 2.0 grandfathering worth decades of savings. One customer spent three hours on the phone with the owner Adam Barnes, who insisted the paperwork was filed and blamed a mysterious third party under NDA. When the homeowner called Edison directly, they learned the application went in four months late, after the cutoff. Sunscout then vanished entirely, leaving families to finish interconnection on their own. Earlier customers describe the opposite experience: detailed system design, accurate quotes, and installations wrapped by noon. But by mid-2023 the pattern flipped to ghosting, missed city inspections (one job failed six times), and outright lies about regulatory deadlines. The company appears to no longer exist.
If you're reading old five-star reviews from 2022, ignore them. By 2023 this company was actively misleading customers about NEM 2.0 deadlines, abandoning jobs mid-stream, and ghosting people who'd already paid. Look elsewhere.
Reviews That Shaped Our Verdict
Todd B Wise had a solar installation that proceeded smoothly until the final stretch, when he raced to lock in NEM 2.0 rates before the deadline. He watched the company drop off the map before finishing the job; despite multiple assurances that the application had been submitted to SCE, he discovered only after the NEM 2.0 cutoff that the paperwork was never completed or filed. The system itself was nearly done, but the missed submission to Southern California Edison cost him the NEM 2.0 opportunity—and the installer has since disappeared as a business.
Todd hired the company to finish a rooftop solar installation, but they disappeared near the end of the project and left him to clean up the mess. He had been repeatedly reassured that his interconnection application to SCE was submitted and that he was locked into NEM 2.0, only to discover later the application was never filed. Now he’s left worrying about what a missed filing could cost him in lost rebates over the next couple decades. With no one from the installer answering, he has turned to Enphase and a local contractor to finish the work and sort out the paperwork. The detail that stands out for any buyer: the install can be interrupted not by the hardware but by missing paperwork—one vanished point of contact can threaten decades of incentives.
Tuong H. went into a residential rooftop solar install expecting to enroll under NEM2.0 but watched the project collapse into delays and silence. They spent three hours on the phone with Adam the morning the crews showed up, after explicitly telling Sunscout not to install panels until the NEM2 application was confirmed; Adam repeatedly assured them the paperwork was in place and the installation proceeded anyway. The array went up in April, but city approval didn’t arrive until September. They ended up walking the inspector through the site themselves after six failed inspection attempts and multiple no-shows. After final approval they waited for Sunscout to finish the interconnection step; another two-hour call with Adam produced no proof of NEM2 enrollment—Adam refused to share details, saying a third party under NDA handled the applications. A call to Edison the next day revealed the utility had the application logged only in August, which caused them to miss the NEM2 window. Sunscout then stopped responding, and the couple was left trying to get answers from a utility and an absent installer. Frustrated, they started a Facebook group named Sunscout and Nem 3 is a scam to link,
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 50
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 4 years
Newer than most installers in the market.
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Todd B Wise had a solar installation that proceeded smoothly until the final stretch, when he raced to lock in NEM 2.0 rates before the deadline. He watched the company drop off the map before finishing the job; despite multiple assurances that the application had been submitted to SCE, he discovered only after the NEM 2.0 cutoff that the paperwork was never completed or filed. The system itself was nearly done, but the missed submission to Southern California Edison cost him the NEM 2.0 opportunity—and the installer has since disappeared as a business.
Todd hired the company to finish a rooftop solar installation, but they disappeared near the end of the project and left him to clean up the mess. He had been repeatedly reassured that his interconnection application to SCE was submitted and that he was locked into NEM 2.0, only to discover later the application was never filed. Now he’s left worrying about what a missed filing could cost him in lost rebates over the next couple decades. With no one from the installer answering, he has turned to Enphase and a local contractor to finish the work and sort out the paperwork. The detail that stands out for any buyer: the install can be interrupted not by the hardware but by missing paperwork—one vanished point of contact can threaten decades of incentives.
Bryan Holtzendorff remembered being asked by the company's owner to post a glowing review while the installation was still far from finished — a request that struck him as odd at the time. He grew suspicious when he noticed a large number of five‑star reviews that seemed to precede completed work. Over the months he waited for the system to go live, only to find the panels still not interconnected with Edison nearly a year later. Attempts to follow up hit dead ends: Adam, who handled the project, changed his phone number, and Elizabeth, an assistant who had helped during the process, later told him she was no longer associated with Adam or the company. He ended up with a nonfunctional system and a pattern of disappearing staff, a combination that undercut any confidence in the business.