Score
SunSolar Power reviews
• updated MAR 3, 2026Loading map...
The Verdict
We found serious red flags with SunSolar Power that should give any homeowner pause. While Ben (the primary sales rep) earned glowing reviews from 26 customers who praised his responsiveness and project knowledge, the company's post-installation support tells a different story. One customer spent three years trying to get roof damage repaired, dealing with random technicians showing up unannounced and a ceiling hole that was never fixed. Another waited months just to update banking information, repeating the same story to different reps each time. We noticed a clear pattern: communication collapses the moment installation wraps. Reviews show 38 mentions of solid project management during the sales and install phases, but post-sale support scored just 3.9 with 10 negative reports. The American-made SunPower panels come with strong warranties, and 32 reviewers confirmed good value. But if something breaks after your system goes live, you may find yourself in a customer-service black hole where nobody returns calls and techs get paid by the hour to not fix problems they caused.
If you're willing to gamble that nothing will go wrong after installation, the panels and pricing are competitive. But if you want a company that'll actually answer the phone when your roof starts leaking or your inverter fails, keep looking.
3 Stories That Stood Out
Jamil started a residential solar installation in August 2019 and has spent the intervening years trying to get damage repaired and answers. He kept having to re-explain the whole situation because different SunPower representatives kept showing up unannounced, and every visit felt like starting over. Early on he told a technician there was a roof leak, but the crew was told the roof was in good condition and proceeded to install racks. After the racks went up another leak appeared toward the front of the house; a roofer applied sealant and the panels were installed anyway. During installation his security camera was damaged and the floor where the circuit box sits was harmed; people came to look at those problems repeatedly but never fixed them. Con Edison inspectors visited twice (July 25, 2020 and October 17, 2020), yet Jamil received no project updates. In 2022 a technician returned to chase the leak but cut a hole in the ceiling while trying to locate it, then refused to repair that hole, saying the leak wasn’t related to the panels and that he was paid by the hour. He now has a hole in the ceiling, a hole in the electrical-room floor, an ongoing leak with no clear cause, and—
Greg H. fielded frequent status calls from company reps while arranging a solar system for his clay-tile roof. After the panels had been in place for a while, he commissioned an independent roof inspection that discovered broken clay tiles and the wrong adhesive used on the ridge tiles. He reached out in August 2022 to request repairs; a rep emailed asking for photos, which he sent a few days later and was told would be escalated. Two weeks later a different support person asked for the same pictures, so he asked whether the prior images had been retrieved and then resent them. Two weeks after that he called and found his file still showed the second rep reviewing the photos. A staffer promised a callback within 24 hours, but five days passed with no call. What stuck with him was the repeated back-and-forth over identical photos and the unmet promise of a quick callback — he recommends buyers get an independent roofing inspection before any rooftop solar install.
Dave C. hired SunPower to install solar and repaper the roof on his single-family home in Carlsbad. He discovered the sales side moved quickly and competitively — responsive proposal work, a strong price, and roughly a 10-week run from contract signature to the system being flipped on. SunPower stayed helpful throughout most of that process, and Ben from the company stood out as particularly capable and friendly. But the job left him with a handful of frustrating, concrete headaches. The roofing crew’s cleanup habits created a serious nuisance: they left lunches in an open trash container in the driveway, which attracted bees and produced a beehive; Dave ended up climbing into the bin on a Saturday with bee spray after a neighbor complained. The same crew also stacked mismatched tiles where they were most visible, only pressure-washed parts of the roof, and effectively disappeared one day without walking him through what had been completed. On the administrative side, unclear communication about payment and permits triggered a costly mistake. The system was energized before the permit situation was fully sorted, and the household exported 254 kWh to the grid that ended up being
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 72
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 12 years
Operating longer than most installers in the market.
BBB Rating: F
Poor BBB standing. Significant complaints.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Matt needed more power after his 14-year-old solar array—still running—couldn't keep up with his wife's new swim spa, so he turned to SunPower California for an add-on. Ben took charge, kept the whole process pressure-free, and designed a seamless supplemental system that integrated with the existing panels. Not only did Ben include an electric‑vehicle charger once he learned his wife was considering an EV, he and the crew moved surprisingly fast to complete the work. They kept Matt informed at every step, set clear expectations for what would happen next, and patiently answered every question. The detail that sticks with him is Ben's foresight in adding the charger—practical and forward-looking—which is the thing he'd tell family and friends about this install.
Robert O. dealt with a month-long headache: an aging meter pedestal on his park lot had been arcing, causing power to fluctuate and creating a dangerous situation at the sub‑meter managed by the park. He sent a couple of photos to Bright Power, and Alejandro thought he might have the failing lug. Alejandro arrived, politely dug through his van, and found the exact replacement part. He installed the lug, repaired the pedestal, and eliminated the arcing problem in a single visit. The technician was courteous, the total bill was a straightforward $300, and the quick, one‑trip fix of a hazardous condition is the detail Robert keeps returning to.
Julianna Mester wanted solar and watched Ben and Adrian rally to get her system installed as quickly as possible during one of the company's busiest stretches. They coordinated the schedule, pushed through the paperwork and logistics, and went above and beyond to make the fast turnaround happen. What stuck with her was their responsiveness — they managed to squeeze her installation into a packed calendar and still finish promptly.
Rob W. brought Ben and his crew back for a second SunPower installation after the first system they put on his home in 2016. He watched the team navigate the usual on-roof surprises and still finish cleanly — the array’s real-world production has actually outperformed the rated numbers. He took comfort in panels built in the USA and a warranty that not only covers panels and inverters but also the service to replace them when something fails. The clearest proof came last month, when Ben’s team replaced 14 microinverters on the 2016 system proactively and without any prompting from him. That hands-on follow-up — swapping a whole set of microinverters to restore optimal production — is the detail Rob keeps coming back to when people ask who will do the job right the first time.
Alberto experienced five-star, resort-level treatment from Benjamin during his Sun Solar Power installation. He found Ben’s customer service, attitude and technical knowledge exceptional, and Ben handled the project management so smoothly the whole process felt stress-free. What stood out most was the hands-on coordination—clear communication and reliable follow-through—rather than any single product detail. For anyone considering Sun Solar Power, the memorable takeaway is the way Ben’s personal attention made a potentially complex solar install feel straightforward and well managed.
MJ C. had Sunpower panels for four years with no problems, but when they opened a new bank account a routine payment update turned into a drawn-out hassle. The change form didn’t leave room to attach a canceled check, so they had to get creative when returning the documents. Because a withdrawal posted correctly they assumed the update had worked, yet a week later Sunpower asked them to resubmit the bank information. After that they were told someone would call back for additional details, resulting in repeated phone calls and extra time spent. The most memorable detail: the form’s lack of space for a canceled check turned a simple billing change into rounds of resubmission and phone tag.
Damon W. waited a year before writing about the Sunpower system installed on his home so he could be sure his enthusiasm wasn't just post-install adrenaline. He discovered he's even happier now than on day one: the panels look sharp, spark conversations with visitors, and give the house a forward-looking, environmentally minded feel. Beyond the curb appeal, the system has made everyday life noticeably more affordable and easier, which he calls the best purchase he's made for the home. The detail that lingers most for him is simple but telling — months later the installation still delights neighbors and delivers real, ongoing value.
Bharathi chose Sun Solar for a residential solar installation and put Ben in charge of the project. She watched him keep everything moving from permitting to install, walking her through each step and offering clear explanations so she always knew what to expect. He also suggested financing options that fit their situation, which made the paperwork and payment side easier to manage. The system received its final connection just a few days ago and is now up and running. What stood out most was Ben’s hands-on communication — timely, informative, and practical — which turned a potentially stressful process into a smooth, straightforward one.
Dorothy hired the company for a home solar installation and wound up in a three-month slog. She experienced a no-show on the scheduled install day, then later had crews arrive without any notice; city inspectors returned twice and the job still had unresolved electrical wiring and labeling issues. She spent a lot of time waiting around — most glaringly when a worker who showed up right before an inspection vanished for three hours. Three months after the work began the system remains unfinished, leaving the clearest takeaway: expect missed appointments, poor communication, and lingering electrical/labeling problems even after inspections.
Long-term Satisfaction
Long-term satisfaction for SunSolar Power drops to 4.4 ★ compared to early reviews. This is better than 56% of installers we looked at.
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.