Sunstone Home Services reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Sunstone installs quality solar systems and stands behind their work. We found 12 reviews praising their workmanship without a single negative mention, and when panels stopped producing electricity 18 months after one installation, the owner replaced the equipment immediately rather than wait for the manufacturer to process a warranty claim. That said, we noticed a pattern of aggressive sales behavior that feels out of step with how the install teams operate. Three reviewers reported high-pressure tactics: one salesman refused to provide an estimate unless the homeowner committed on the spot, another made multiple harassing calls from different numbers after being asked to stop. The install crews earn consistent praise for finishing on time and solving problems quickly, but the sales process may test your patience. One reviewer watched summer bills drop from $200 to $21 after installation, though $21 still covers grid fees and taxes (something worth clarifying upfront).
If you can navigate past the sales pitch and get straight to the install team, Sunstone delivers solid work at competitive prices. Just be prepared to push back if the salesperson pressures you for financial details or same-day commitments.
Reviews That Shaped Our Verdict
About 1½ years ago Stuart had Sunstone install a rooftop solar array on his home. For the first few months everything performed as expected, then some panels stopped producing electricity. Sunstone pushed the manufacturer for replacements, but when the manufacturer dragged its feet, Scott from Sunstone decided not to let the system sit idle — he sent his crew out to install new equipment immediately and said he would pursue reimbursement from the manufacturer afterward. Stuart appreciated that Sunstone prioritized restoring production over waiting on warranty back-and-forth. The action that stands out is Scott’s decision to swap in working panels so the household didn’t lose months of generation; to Stuart, that practical, proactive fix is what made Sunstone a solid company to work with.
Claudia M. arranged a Sunstone visit to get a solar bid for her home after responding to a Facebook ad. She got a reminder call about half an hour before the appointment; the caller pressed for her husband to be present and asked for his Social Security number. When a man who identified himself by business card as CEO Scott Manley knocked on the door, he spent time talking “conceptually” about financial benefits and telling long client anecdotes, but refused to give an estimate unless she committed on the spot to accept or decline the bid. She explained they intended to gather multiple quotes; he complained that her husband wasn’t there, criticized her prior postponements (an ankle surgery, a prolonged kitchen remodel, and a daughter’s wedding), and then walked out. The encounter felt so like an aggressive cold-call that she nearly phoned the police to confirm whether the company was legitimate; a later web search showed Sunstone appears to be a real business. Takeaway: prospective customers should be prepared for high-pressure in-person sales tactics, requests for a spouse’s financial details, and the possibility that the company’s CEO may conduct hard-sell visits.
Felicia B had been weighing solar for a couple of years and, after meeting several companies, chose SunStone Home Services for a $X-scale residential installation. She connected with Scott, the owner, who walked her through the system’s 25-year production guarantee and pointed out that the panels and inverters came from U.S. manufacturers — details that mattered to her. Knowing SMUD rates were headed up and wanting to avoid steep summer bills, she appreciated that the sales team and office staff stayed professional and responsive whenever she called with questions. On install day Scott and the crew arrived on time, finished quickly, and within a few days the array was producing. Summer utility charges that had run about $200 a month fell to $21 — a much smaller fixed-charge reality once she learned SMUD still levies a system infrastructure fee plus Sacramento city tax. When a leaking water heater came up after the solar install, Scott described switching to a tankless gas unit in his own home; Felicia followed his lead and bought a tankless from SunStone as well. That upgrade cut her water and gas bills, too, and reinforced her trust in the company’s recommendations. What lingered:
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Performance by Work Type
How We Got To Trust Score 82
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 9 years
BBB Rating
Not BBB rated.
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License information could not be confirmed.
What You Can Expect
John Gaucher hired the company for a solar installation and found the whole process consistently professional yet friendly, from the initial estimator visit through the on-site installation. He appreciated clear, competent communication paired with an approachable crew at every step, which kept the project straightforward and low-stress. What lingered most was that every person involved balanced technical skill with a personable manner—estimator to installer—so the experience never felt purely transactional.
After years of not knowing much about solar, Rebecca connected with Sunstone and discovered a team that patiently walked her through how solar would benefit her home. She hired them and, within a month, landed an installation date — and added new doors and windows to the job as well. The crews moved quickly, kept the site clean, and delivered the combined solar and exterior work at competitive prices. Having never heard of Sunstone before, she now tells neighbors about the clear explanations and the fast, tidy turnaround that left her with working solar plus upgraded doors and windows.
After switching his home to solar, Jonathan Vargas ended up with a SMUD bill of $20.20. The process began with a first appointment to discuss options, moved smoothly into the installation, and kept improving at every stage. He walked away very pleased — the lasting detail is that his utility bill dropped to just $20.20.