SunStreet reviews

Sanhua met installer Rudy on site to activate the new solar system. They found Rudy wearing a mask and focused on a clear, hands-on walkthrough of how to check the system’s operation status—patient, professional, and attentive to questions. They left the visit confident they could monitor the array themselves and appreciative of Rudy’s thorough, calm instruction.

When Annie C. had the technician come finish the final activation at her house, Rudy showed up to complete the solar system setup. He moved through the activation efficiently and with confidence, switched the system on with ease, and patiently walked her through all the information and details. She left the visit with a clear understanding of the system thanks to his knowledge and thorough explanations — the combination of speed and clarity was the part that stood out.

Genesis bought a house in May 2018 that came with a solar system — from the moment they moved in the panels produced no energy. They got an initial visit from a solar advisor who couldn't fix the problem; after calling again a technician arrived and declared the issue resolved, but the array stopped working again after a few weeks. Every follow-up turned into a waiting game: promised technician callbacks that never came, three-week delays, another assurance of a one-week return call that also never materialized. Nearly two years of a nonfunctional system, repeated service visits that failed to solve the problem, and unanswered scheduling promises left them with no working panels and a clear, lasting frustration: the company’s follow-through on callbacks.

Sabrina B. had Cory stop by to tackle a problem she'd been wrestling with on her three-year-old SunStreet system. He fixed that issue, then stayed on to troubleshoot several other problems that weren't part of the original visit, leaving both the array and the home running more efficiently than when he arrived. After three years with SunStreet she's seen the same pattern — technicians who show up on time, act professionally, and focus on solving the customer's needs. The detail that sticks: a service tech who will go beyond the scheduled job and actually improve system performance before he leaves.

Alston Z. had a solar crew come to his home; when Rudy arrived he wore a mask and kept Alston informed throughout the installation. He found Rudy warm and very knowledgeable about the system, answering questions as they went. The detail that stood out was Rudy’s work on the wiring — he clearly labeled and neatly organized every cable so there won’t be any confusion down the road. He walked away reassured by that level of care and the tidy, professional finish.

Sionainn invested about $10,000 in a rooftop solar system for a modest household that uses very little electricity, expecting it to keep her bills near the $12 a month she’d been paying Edison. She discovered last year that the array had stopped producing credits, and SunStreet waited nearly two months to send repair technicians because of the holidays, leaving the system idle during that stretch. A year later she opened her annual true‑up and received a $560 bill — roughly a $60‑per‑month average — despite her low usage and the upfront cost. More recently, about one‑eighth of the panels reportedly stopped working, but neither the app nor SunStreet’s monitoring alerted her to the drop in performance. She ended up calling SunStreet again that week to request another repair visit and intends to file a formal complaint. The detail that sticks: performance problems went unnoticed by the company’s monitoring and only surfaced when the expensive true‑up arrived.

Kevin S. hired the company to put solar on his new house and had Rudy handle the installation. He discovered Rudy was punctual, friendly, and deeply knowledgeable—walking him through the equipment and process during the setup. He appreciated that level of service so much that he plans to request Rudy by name for any future solar work.

Vanessa S. bought her first home — a Lennar build in Fresno in 2016 — and ended up with Sunstreet solar already attached. She discovered almost immediately that the installation had become a headache: the system’s production and usage numbers felt unreliable, and billing slipped into chaos. Even though she paid invoices early, they kept coming back flagged as “past due,” and she spent repeated, frustrating hours on the phone trying to get a straight answer. She wrestled with customer service enough to say she’d rather have a root canal than call them again, and the experience soured her first-time homebuyer milestone. If she could do it over, she would pass on the Sunstreet solar — the lingering image she took away was billing mismatches and unhelpful phone support that never got resolved.

Nailah bought a Lennar home and discovered the SunStreet solar agreement had been forced on her at escrow. She found herself two years into a billing mess: no credits applied, recurring overcharges, and nearly $800 pulled from her account while the company continued to bill her — even sending emails threatening to report an “inflated” balance to the credit agencies. She reached out after a company representative engaged with her online and later spoke with Ken Kellerman, who acknowledged she wasn’t using the amount of energy she’d been billed and promised refunds plus a temporary lower rate for one year. But Kellerman also insisted she pay the past-due balance first; only then would they adjust her rate — a demand she found impossible to reconcile with the refunds they admitted she was owed. The numbers bothered her: she lives alone, uses lights about three hours a day, has new appliances, and remembered summer Edison bills around $40, yet SunStreet invoiced more than $120 at one point and $90 on another bill. She tried filing with the BBB but they couldn’t locate the company from her information, and she learned SunStreet applies the same monthly fee across the whole development,,