Score
SunSystem Technology reviews
• updated MAR 3, 2026Loading map...
The Verdict
This company will leave you stranded. We found dozens of stories that follow the same grim pattern: breakdowns happen, you report them, and then you simply cannot get anyone on the phone. In one case, a customer's entire solar system was destroyed by wind in January 2021, yet the company kept billing them for equipment that no longer existed and ignored months of calls, emails, and even attorney letters. Another homeowner paid upfront to schedule a repair, watched their inverter fail within 30 minutes of a tech visit, then spent weeks chasing updates on a replacement that finally arrived unannounced while they happened to be home. We counted 32 reviews describing this unresponsive pattern, and only three reviewers managed to escape it by working with one of two helpful employees named by name. The rest describe vanishing after the sale, missed appointments with no warning, and repair timelines that stretch from weeks into months. If you need panels removed for roof work, expect them to lean against your house uncovered for four months while reinstall dates get canceled twice. One reviewer summed it up plainly: it is as though they do not even exist.
If you are comparing installers and this company quotes you, keep looking. The pattern is too consistent to ignore: once the system is on your roof, getting anyone to pick up the phone becomes nearly impossible.
3 Stories That Stood Out
Michelle M. has wrestled with a troubled solar installation since 2017 and watched the situation collapse after a wind event destroyed the entire system on Jan. 16, 2021. She ended up paying more than $25,000 over the life of the problems while the company continued to bill for a system that wasn’t functioning and even billed after the panel debris was removed from her property. She views the company as being in breach of contract: they refused to formally release her from the agreement or remove a lien of more than $50,000 on her home. On Sept. 23, 2021, Jared Wilson gave a verbal release, but no written or recorded release followed. Phone calls, emails, written notices and even attorney letters went unanswered, leaving her with what she describes as major fraud and the sense that the company had disappeared. She also calls out Corinthian and Nova Source Power as being involved with the same issues. The detail that lingers most is the unresolved lien topping $50,000 and only a verbal promise — no paperwork, no follow-through.
Shannon S hired the company to sort out a residential solar outage — mainly a modem and an inverter — after her inverter had been down for nine months. She discovered they were eager to send a payment link (they require payment to schedule service) but slow to do anything after that. A replacement modem took a long time to arrive — she accepted a supply‑chain excuse — and when a tech finally fitted it into the supposedly working inverter, the system failed within 30 minutes. Technicians then decided a new inverter was required, and weeks of calling, texting and emailing yielded little progress until the replacement was delivered to her house; she only caught the install because she happened to be home when a tech unexpectedly turned up. Even after that inverter went in the array still didn’t function and installers concluded another modem was needed. Most recently she had a same‑day window for a modem swap, waited past 3 p.m., got a delayed callback and then a cancellation text saying the tech had run out of time. She walked away from the ordeal frustrated enough to file a BBB complaint; the striking detail for prospective buyers is how quickly the company takes payment to schedule
Maddy V. moved into a home in November that needed a full roof replacement, so the leased solar array had to come down. SunSystem hired Novasource Power Services to remove the panels on January 12; the crew took them off and left the modules leaning against the side of the house uncovered. What followed was a string of delays — it took more than a month to get a reinstall date that was supposed to be in March, the company canceled that slot twice, and the job is now tentatively pushed to the end of June. She spent weeks calling and leaving messages that went unanswered and only recently managed to reach a case manager. Four months after removal, the system remains unfinished and the timeline keeps slipping, leaving the homeowner with canceled appointments and little communication.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 40
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 9 years
BBB Rating: D-
Poor BBB standing. Significant complaints.
Natural Review Patterns
Reviews were posted naturally over time.
What You Can Expect
Nancy B. moved into a new home with a SunPower solar system and then waited nearly 90 days to discover it wasn't operating properly. She had been loyal to SunPower for almost six years and expected smoother support, but customer service kept handing her incorrect information while the panels stayed offline. Ultimately technicians Billie from SONRAY and Matt from SUNSYSTEM Technology tracked down the problem and got the array up and running; she highlights their professionalism and sense of humor as what turned a frustrating situation around. She now has a functioning system and is awaiting SunPower to make good on the electric-bill adjustments tied to the outage.
Sally’s standout moment came when Joshua Kozub of Sunsystem Technology didn’t just arrange service visits—he took responsibility for filing the Solaredge warranty claims for their inverter and cell kit. She watched him move quickly to schedule appointments, patiently address their concerns, and handle the paperwork that often trips people up. The work felt organized and low‑stress throughout, and she walked away grateful that Joshua’s professionalism and extra effort cleared the most tedious part of the job: getting the Solaredge warranties claimed on their behalf.
Ralph P. ended up with what he calls an overpriced residential solar system that isn’t producing enough energy for his house. He expected the 25‑year parts-and-labor coverage he was promised, but when output wasn’t at 100% the company sent a technician who concluded the moderator needed replacing. The crew then asked for $250 for that replacement, a charge he found unfair because the visit didn’t fix the underlying problem. After switching his home Wi‑Fi to save money, reconnecting the moderator to the new network turned into a major headache, and the company didn’t get the system back to full production. The most striking detail: despite being told long-term coverage was included, he faced an out-of-pocket $250 demand while his array still underperforms.
Harjot's solar system went offline when an inverter failed, and Sean came out to sort it. He inspected the array, discovered the faulty inverter, ordered the correct replacement parts, and came back to install them. Throughout the process Sean stayed courteous and professional, keeping the repair straightforward — a single diagnosis, one parts order, and one return visit to get the system back up and running.
Michelle M. has wrestled with a troubled solar installation since 2017 and watched the situation collapse after a wind event destroyed the entire system on Jan. 16, 2021. She ended up paying more than $25,000 over the life of the problems while the company continued to bill for a system that wasn’t functioning and even billed after the panel debris was removed from her property. She views the company as being in breach of contract: they refused to formally release her from the agreement or remove a lien of more than $50,000 on her home. On Sept. 23, 2021, Jared Wilson gave a verbal release, but no written or recorded release followed. Phone calls, emails, written notices and even attorney letters went unanswered, leaving her with what she describes as major fraud and the sense that the company had disappeared. She also calls out Corinthian and Nova Source Power as being involved with the same issues. The detail that lingers most is the unresolved lien topping $50,000 and only a verbal promise — no paperwork, no follow-through.
Greg H. had a technician come out to install a monitoring device at his family home and discovered the breaker panel cover had been removed, leaving breakers and wiring fully exposed. Rain fell for two days while the panel sat open, and with children in the house he feared they could have been electrocuted. He called the company repeatedly and got no response. Now he’s left arranging and paying for an independent electrician to inspect and secure the system after an unsafe, unattended installation.
jstruhm discovered the solar system had gone offline and their original installer wouldn’t respond. A Sunsystem technician stepped in, came out to the property, and restored the system to working order. The standout detail: Sunsystem provided hands-on, on-site help when the installer was unresponsive, leaving them with a functioning array and a quick resolution.
Shannon S hired the company to sort out a residential solar outage — mainly a modem and an inverter — after her inverter had been down for nine months. She discovered they were eager to send a payment link (they require payment to schedule service) but slow to do anything after that. A replacement modem took a long time to arrive — she accepted a supply‑chain excuse — and when a tech finally fitted it into the supposedly working inverter, the system failed within 30 minutes. Technicians then decided a new inverter was required, and weeks of calling, texting and emailing yielded little progress until the replacement was delivered to her house; she only caught the install because she happened to be home when a tech unexpectedly turned up. Even after that inverter went in the array still didn’t function and installers concluded another modem was needed. Most recently she had a same‑day window for a modem swap, waited past 3 p.m., got a delayed callback and then a cancellation text saying the tech had run out of time. She walked away from the ordeal frustrated enough to file a BBB complaint; the striking detail for prospective buyers is how quickly the company takes payment to schedule
Monica P discovered her original solar installer had folded, and when the system’s 3G connection failed SolarEdge referred her to Sun System for a replacement. The replacement part itself was still under warranty, but Sun System charged $495 to her credit card for the installation. After three weeks without any contact she reached out and found the company now operating as Nova Source Power. She spent the next three weeks trying to get a refund—emails went unanswered and phone calls went to voicemail—so she disputed the $495 charge with her card issuer and is hoping it’s denied. The concrete takeaway: an unexpected installation fee, a rebrand to Nova Source Power, and persistent radio silence left the $495 unresolved and became the detail that stuck with her.
Long-term Satisfaction
Recent customers rate SunSystem Technology 2.7 ★
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.