82
Trust
Score
WattBot

Suntrek Solar reviews

NATIONAL
Suntrek Solar
423 Reviews • 4 Locations 56,259 Data Points Processed

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The Verdict

Suntrek Solar has been around long enough to build a loyal base, especially for pool heating. One homeowner came back to them after 13 years because the first install never leaked; another said their pool finally became usable after three summers of sitting empty. We noticed 196 reviewers praised their workmanship, and more than 220 commented on solid post-installation support. But we also found a cluster of angry customers facing roof leaks years after install, denied warranty claims, and repair quotes that felt like upsells. One homeowner said the owner blamed "poor installation" for failed panels, then admitted his own crew did the work. (The cognitive dissonance is impressive.) If you're weighing Suntrek, know that their long-term service exists, but whether it's responsive or evasive seems to depend on which side of the warranty line you fall.

If you want a pool-heating installer with a long track record and you're comfortable negotiating service terms in writing upfront, Suntrek is a reasonable choice. If you need ironclad warranty clarity and zero roof-leak risk, keep shopping.

3 Stories That Stood Out

1. Candice Hom
Google | May 8, 2024 |

Candice first turned to Suntrek Solar in 2009, when they fitted rooftop solar panels and a solar pool heater on her 10,000 sq. ft. house. She spent the next 13 years under that system without a single roof leak or other issue. This spring she needed a pool-heating panel on her current home, which has very lightweight tiles, and checked with four other installers—each one insisting she replace the tiles or add heavy underlayment before mounting panels. Because she trusted her prior experience, she had Suntrek do the job instead; they completed the installation without swapping out any tiles and saved her the extra expense. The standout detail: a decade-plus, leak-free original install followed by a follow-up job that avoided an unnecessary, costly tile replacement.

2. never suntrek
SolarReviews | Sep 1, 2016 |

In Lamorinda, California, never suntrek hired the company to install solar panels to heat a pool and quickly discovered the installation fell far short of the sales pitch. They encountered poorly manufactured panels and installation methods that failed to perform — instead of reliable pool heating the system developed repeated leaks as panels burst, sometimes large, sometimes small. Those leaks and the way the panels, attachment pipes and adhesives were fixed to the roof produced progressive roof damage and even led to mold discovered inside the kitchen. The timeline deepened the frustration: the original system went on a home 12 years ago with only a brochure as paperwork, and a second system installed in 2015 failed almost immediately, not surviving the first two weeks of the next season. The company continued to send crews out for repairs year after year, but the promised 15-year service warranty proved effectively meaningless unless the owner made an exception. Roy, the owner, showed a defensive posture during repairs and pointed fingers while insisting the company had little contractual responsibility for roof or interior damage — a disclosure the homeowner says never came,

3. Jan M.
Yelp | Jun 17, 2020 |

Jan M. hired SunTrek in 2012 for a large, 52-panel solar installation that cost about $80,000; she enjoyed the tax deductions and lower electric bills, while the company made a solid profit. Five years later a roof leak appeared; SunTrek offered $5,000 to remove and replace the panels, but she chose to have the roof patched without taking the system down. This year the roof leaked again and SunTrek’s new price to remove and reinstall the array jumped to $7,800. The system still produces electricity and only a few panels show blemishes that likely qualify for warranty replacement, but she needed the roof fixed—not a whole new array. SunTrek pressed a $40,000 replacement system and suggested she could write off part of the roof work and the new equipment; she found that pushy and unnecessary because the panels only needed to be pulled and reinstalled, not replaced. Now retired, she couldn’t swing a $40,000 purchase or an unexpected $7,800 bill on top of roof repairs, so she put the job out to competitive bid and had someone else handle the removal and roof work. She walked away disappointed that SunTrek offered no reasonable program to help homeowners with roof leaks and advises any买

Platforms Monitored

Yelp
224 Reviews · 4 Locations
4.3/5
Google
187 Reviews · 3 Locations
4.7/5
SolarReviews
12 Reviews · 1 Location
3.8/5
EnergySage
Tracking
N/A
BBB
Tracking
N/A

Performance by Work Type

SOLAR
SOLAR
Installation, permitting, and grid connection.
4.6/5
SERVICE
SERVICE
Repairs, maintenance, and ongoing system support.
4.4/5
ELECTRICAL
ELECTRICAL
Panel upgrades and wiring for system readiness.
4.5/5
ROOFING
ROOFING
Repair or replacement, before or after solar installation.
3.8/5
COMPLEX PROJECTS
COMPLEX PROJECTS
Multi-trade installations requiring co-ordination.
3.9/5
BATTERY
BATTERY
Energy storage for backup savings and independence.
N/A

How We Got To Trust Score 82

No Red Flags

Unauthorized Activities

Passed screening

We checked for:
Unauthorized charges
Undisclosed loans
Identity theft
Forged signatures
Fake contracts
Falsified permits

Misleading Claims

Passed screening

We checked for:
Bait & switch
Overstated savings
Hidden fees
Misrepresented specs
False performance
Misleading warranty

Background Check

Serving customers for 19 years

Among the longest-standing installers in the market.

BBB Rating: A+

Excellent BBB standing. Strong complaint resolution.

Natural Review Patterns

Reviews were posted naturally over time.

What You Can Expect

01

1. LindaGG K.
Yelp | Jul 8, 2025 |

GG, the Facilities Director at South Shores Church in Dana Point, hired Ethan and the Suntrek Solar Team to handle the church’s solar project during a crunch to meet state and federal deadlines in March–April 2023. The team won the project after an interview process and then pressed hard on permit and incentive submissions so the church would qualify on time. Installation, commissioning and handoff moved through smoothly; once SDG&E verified the system’s operation, the church began seeing tangible drops in its energy bills. Because Suntrek kept the paperwork moving while the clock was running, the church also captured additional incentives and tax credits that materially improved the project’s payback. Throughout the decision phase the company’s energy-savings modeling clarified expected returns and made the cost-effective design easier to choose. Customer service remained steady and timely during and after installation, and the clearest takeaway is that speed and competent guidance translated directly into early bill savings and extra incentives for the church.

2. Dan A.
Yelp | Nov 17, 2023 |

Dan A. had a pool solar system installed about a year ago on his Las Vegas home and ended up with a setup that extended the family’s swim season into October. He worked with Amanda to arrange the installation, which unfolded seamlessly — Amanda stayed responsive and patient with all his questions from scheduling through completion. The panels have kept the pool warm enough that his kids still swim well into fall. Junior has come out twice to winterize the system and perform checkups, leaving the equipment in top‑notch condition. What stayed with him most was the combination of Amanda’s follow‑through and Junior’s hands‑on maintenance that translated directly into more pool time for the family.

3. Jan M.
Yelp | Jun 17, 2020 |

Jan M. hired SunTrek in 2012 for a large, 52-panel solar installation that cost about $80,000; she enjoyed the tax deductions and lower electric bills, while the company made a solid profit. Five years later a roof leak appeared; SunTrek offered $5,000 to remove and replace the panels, but she chose to have the roof patched without taking the system down. This year the roof leaked again and SunTrek’s new price to remove and reinstall the array jumped to $7,800. The system still produces electricity and only a few panels show blemishes that likely qualify for warranty replacement, but she needed the roof fixed—not a whole new array. SunTrek pressed a $40,000 replacement system and suggested she could write off part of the roof work and the new equipment; she found that pushy and unnecessary because the panels only needed to be pulled and reinstalled, not replaced. Now retired, she couldn’t swing a $40,000 purchase or an unexpected $7,800 bill on top of roof repairs, so she put the job out to competitive bid and had someone else handle the removal and roof work. She walked away disappointed that SunTrek offered no reasonable program to help homeowners with roof leaks and advises any买

02

1. Renee B.
Yelp | Jul 17, 2025 |

Renee had Suntrek install a solar pool heating system about three years ago, and the crew moved quickly and professionally — the result was warm pool water stretching into September and often into October, depending on the weather. A few months ago she replaced the roof; Suntrek came out to un-install the solar panels before the roofers began and then returned to re-install them when the roof work finished. The same punctual, professional approach and reasonable pricing showed up both times, and what stuck with her was that Suntrek handled the potentially disruptive roof replacement without interrupting her extended swim season.

2. Donald M.
Yelp | Nov 22, 2024 |

Donald turns to Suntrek every year to winterize the solar array on his home. He finds their crews punctual, professional and friendly, and they consistently do an outstanding, thorough job — the reliable annual visit leaves his panels ready for winter, which is why he strongly recommends them.

3. Phyllis Tigges
Google | May 8, 2024 |

Phyllis has relied on Suntrek Solar for many years to keep her pool heated with solar. This visit was their routine annual inspection: technicians came out, walked through the system, verified everything was working, and left it in good shape. She appreciated the technicians’ dependability and familiarity—regular crews who know her setup—and still trusts the company for new solar roof mats or any service work. The consistent, hands-on annual checks and experienced techs are why she keeps coming back.

03

1. Tri R.
Yelp | Jul 25, 2025 |

Tri R. has relied on Suntrek Las Vegas to install and maintain the solar system for his pool for over five years. Over that span he never looked to another company and wouldn’t trust anyone else with the job. The most striking detail is the long-term loyalty—consistent service and peace of mind that kept him with the same provider. For someone shopping for pool solar, the clear takeaway is that Suntrek Las Vegas can earn and keep a customer’s trust for years.

2. Cindee P.
Yelp | Feb 18, 2025 |

Cindee P. has relied on this company for the last two years in Las Vegas to handle routine checkups and repairs for her pool’s solar heating system. She found the crew consistently went above and beyond: technicians showed up on time, worked efficiently, and made sure the system was running great after each visit. They walked her through what they repaired and what they inspected, explaining how components functioned and why the fixes mattered, which left her confident the system will perform through the hot season. The techs’ friendly, hands-on approach — especially the clear explanations — is what stood out most.

3. T P.
Yelp | Jun 28, 2022 |

T P. had a pool solar installation and discovered the tubing the company fitted was leaking, causing noticeable water loss. When they reported the problem, the company quoted a three- to four-week lead time to come back and fix it. Vanessa empathized and offered to try to speed things up, but the long wait stayed the defining issue. T P. left a three-star review and walked away understanding why their pool builder stopped partnering with Suntrek — the standout detail was the multiweek delay to address a leaking pool solar line while water continued disappearing.

Long-term Satisfaction

Long-term satisfaction for Suntrek Solar drops to 4.4 ★ compared to early reviews. This is better than 56% of installers we looked at.

Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.

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