Sunuso Solar reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Sunuso Solar is not safe to hire. We analyzed nearly a hundred reviews and found 32 customers reporting panels that were never connected or repeatedly failed after installation—often for months on end while they paid both a solar loan and their electric bill. One homeowner watched panels sit unused on their roof for nine months while being billed double. Another family waited a full year for the company to turn the system on. Multiple reviewers describe unanswered calls, no-show techs who promise callbacks that never come, and a roof leak under the panels that went unfixed so long the kids refused to sleep in their rooms when it rained. The customer-service breakdowns are systematic: 43 reviewers cited poor post-sale support, 38 flagged problematic sales conduct, and 41 mentioned project-management failures. We also saw eight Spanish-language reviews alleging deceptive practices tied to a federal program, including surprise fees and threats to credit. If you're hoping to install solar and never think about it again, this is the wrong contractor. The small group of satisfied reviews (mostly from 2019 and early 2023) do confirm panels can work when everything goes right, but the odds you'll end up in the double-billing, no-callback limbo are far too high.
If you want panels that actually run and a company that picks up the phone when they don't, explore other options. The pattern of months-long delays, unconnected systems, and vanishing support makes Sunuso too risky to gamble on.
Reviews That Shaped Our Verdict
Africa Hernández had solar panels put on her home more than a year ago, but the system wasn’t actually commissioned until a full year after installation. She spent that year trying to get the company to send someone to inspect the array; contact was difficult and appointments never materialized. When a crew finally came out, they offered a string of different explanations for the low output, and she later discovered the installers had never properly switched the system on. The panels produced power for about a month, then went offline again. She has tried to reach the owner, Zep, but he hasn’t returned her calls. Meanwhile she continues to pay both the solar-related charges and her regular electricity bill, with the panels still not providing reliable service.
M.H researched Sunuso Solar Energy, read positive reviews and checked the BBB, but ended up with a year-long headache instead. They moved forward with a solar install on their home only to find the panels never got tied into power, roof areas beneath the array began leaking, and contact with the company dissolved into forwarded calls and empty promises. Technicians arrived repeatedly, each one repeating the same line — they needed to talk to a supervisor and would call back — but the callbacks never came. When the homeowner called, Sunuso bounced the issue between departments so no resolution ever stuck. After months of silence, M.H finally reached out to the company again; Sunuso did get the panels running eventually, but not to the output the sales pitch had promised. Language and paperwork added insult to injury. Despite asking for documents in their preferred language, M.H kept signing papers not translated correctly; Sunuso did send a single certified letter in the native language but continued to provide contracts they could not rely on, then pointed to the contract wording when problems arose. The roof remains unrepaired even after repeated emails and calls. M.H escalated
Zee D, as a first-time homeowner, got talked into a package that bundled necessary upgrades, a full solar system and a promise to credit the first six payments — a deal that sounded too good to pass up. They signed the contract in October 2020 and watched the crew install the panels three months later, but then the system simply never got turned on: for nine months the panels sat on the roof unused while they kept paying both the electric bill and the loan. The installation crew performed well, which Zee singled out as the only bright spot; everything else unraveled. Project communications collapsed: Jessica, listed as project manager, came off as rude; Oscar — supposedly Jose’s supervisor — pushed responsibility back onto Jose and told Zee to hold him accountable; Jose provided poor customer service and the team was slow to respond and quick with excuses. Workers showed up or dropped off expensive gear without proper notice, sometimes when the homeowners were out of town, and left upgrade debris and trash behind instead of cleaning up. The image that stuck with them — panels collecting dust for nine months while they paid twice for power — is the detail any prospective buyer will,
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 33
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 7 years
BBB Rating
Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
Contractor License
License information could not be confirmed.
What You Can Expect
Anali took the plunge on a rooftop solar system after a friendly sales visit that promised lower electric bills. Instead she discovered her monthly burden jumped: electric bills now exceed $600 plus a $237 payment for the panels, where she used to pay about $350 for electricity. She called the installer to investigate, but the company stopped answering and blocked her calls soon after the system went live. For over a year she’s tried to get anyone from the installer to look at the system and fix whatever went wrong, with no response. Now she’s left tied to the finance company’s payments and no installer to turn to, and she appealed for a lawyer to step in and help resolve the situation.
M.H researched Sunuso Solar Energy, read positive reviews and checked the BBB, but ended up with a year-long headache instead. They moved forward with a solar install on their home only to find the panels never got tied into power, roof areas beneath the array began leaking, and contact with the company dissolved into forwarded calls and empty promises. Technicians arrived repeatedly, each one repeating the same line — they needed to talk to a supervisor and would call back — but the callbacks never came. When the homeowner called, Sunuso bounced the issue between departments so no resolution ever stuck. After months of silence, M.H finally reached out to the company again; Sunuso did get the panels running eventually, but not to the output the sales pitch had promised. Language and paperwork added insult to injury. Despite asking for documents in their preferred language, M.H kept signing papers not translated correctly; Sunuso did send a single certified letter in the native language but continued to provide contracts they could not rely on, then pointed to the contract wording when problems arose. The roof remains unrepaired even after repeated emails and calls. M.H escalated
Sotelo bought solar panels and a Powerwall for his home just over two years ago and has experienced no problems since. He found the whole process low‑stress because the crew treated him with steady politeness and consideration, which made communication and follow‑up effortless. The clearest takeaway: more than two years of trouble‑free performance paired with consistently courteous service.