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Sunwalk Solar gets credit for having knowledgeable reps, but we found patterns that should give you pause. One homeowner canceled within the three-day window and ended up fighting a $195 fraudulent charge on her credit card. Another spent two hours sharing personal financial details with a sales rep, only to be ghosted for a month and then told her information was lost. The company does have bright spots: 17 reviews mention smooth project management, and one homeowner praised Mike for personally showing up to resolve initial issues. Installation timelines run fast, with one system up and running in under three weeks. But the sales process shows cracks. We noticed multiple reviews where customers felt misled on pricing or had to chase down basic follow-up. If you do move forward, get every promise in writing and verify charges immediately after any cancellation.
If you want a fast installation and don't mind micromanaging the sales process, Sunwalk can deliver. But if you expect transparent pricing and reliable follow-through without having to escalate to management, look elsewhere.
While shopping for a rooftop solar system, Jennifer invited an agent named Logan to her ranch-style home; he came across as friendly at first, but the relationship soured after she canceled the proposal within the company’s three-day cancellation window. Once she pulled out, Logan stopped answering texts, calls and voicemails, and a follow-up conversation with another representative felt dismissive when she pointed out their quote was roughly $8,000 higher than the company she ultimately chose. The most troubling outcome arrived on her credit card: a $195 charge for a service she had canceled and never authorized. She discovered the charge on her bill and is now working with her card company to file a fraud claim. Her takeaway for buyers: verify the final invoice and watch for surprise billing — the $195 hit and the company’s unresponsiveness are what linger.
John T. received a mailed promotion that promised a discount if he went solar through SDG&E — but when he called the number he discovered the caller wasn’t SDG&E itself, just a contractor affiliated with the utility. He figured that affiliation was acceptable and set an appointment. An agent showed up, spent about an hour reviewing his situation, copied his electric bill and promised to follow up. A month passed with no contact. When he phoned back, the office couldn’t find him in their system, so he repeated his name, address and phone number, then was connected to the same sales rep. She had passed his information to another office that was “supposed” to get back to him. That chain of handoffs convinced him that reaching someone in a real problem would be chaotic. He left especially frustrated because he had given two hours of personal and lifestyle details on a Saturday to a stranger and wound up with no follow-up and unreliable record-keeping.
Ja M. owns a manufactured home and found most solar companies wouldn’t touch that type of property, but this company agreed to take the job. They ended up with a working system about a month after installation began, plus a strong production warranty for peace of mind. Early on they ran into some problems with their initial representative, but Mike stepped in and sorted things out quickly. He came to the house in person, resolved the outstanding issues, and told them to contact him directly if anything else came up. What stuck with Ja M. was the company’s willingness to install on a manufactured home and Mike’s hands-on follow-through — his in-person visit and direct line made the difference.
Passed screening
Passed screening
Operating longer than most installers in the market.
Excellent BBB standing. Strong complaint resolution.
Reviews were posted naturally over time.
Allan T. moved forward with a residential solar install in 2017 and got set up quickly. Logan walked him through how staying on the grid and the true-up process would work, and the crew easily accommodated his decision to add two more panels before installation. He received the 30% tax credit on his 2017 taxes, and Mike ran the installation smoothly without delays. When heavy rains last winter caused some water damage, the team came back promptly and repaired the problem at no additional cost. Now the family enjoys the practical payback — surplus kilowatt-hours in hot months mean they can run the A/C more freely — and the fast, no-cost follow-up after the storm is the detail that sticks with him.
Td P. hired Sunwalk to put solar on their home and found the whole process moved remarkably quickly — just three weeks from first contact to installation. Rebecca Ely guided them through every step, answering questions promptly and demonstrating solid know-how about the process. They ended up with high-quality equipment and a clean installation, and Rebecca kept in touch afterward, helping them set up monitoring and walk through their electric bills. Someone close had referred Rebecca, which made choosing Sunwalk an easy decision. The detail that will stick with them is the three-week turnaround combined with Rebecca’s ongoing, hands-on support with monitoring and billing.
James K. worked with Sunwalk Solar and sales rep Logan on a residential solar install. The crew kicked off on schedule and wrapped the work up well before the agreed-upon due date, a pace that impressed him. He credited Logan and the team as top-notch, gave the job five stars, and even pushed his satisfaction to an “ELEVEN.” The takeaway for a buyer: the company not only met its commitment to start on time but completed the project far earlier than expected.
Abraham P. had solar installed on his ranch-style home a couple of years earlier by a different company, and when the array stopped producing properly he called Logan Boesch at Sunwalk Solar to come out. Logan ran diagnostics, uncovered the fault left from the original install, and repaired it. The system now runs correctly and his electric bills have dropped back down to zero. The memorable part for him was that Sunwalk diagnosed and fixed someone else’s botched job — a clear reason he recommends Logan Boesch and Sunwalk Solar for troubleshooting or new installs.
Jamie, an interior designer in San Diego, coordinated Sunwalk solar appointments with Logan for several of her homeowner clients. She moved through the whole process—quotes, installation, and post-install follow-ups—and found Logan consistently courteous and professional. He handled each project with solid technical knowledge, careful attention to detail, and straightforward honesty, taking care of paperwork and timelines thoroughly. The most memorable part was his follow-through: he checked back with each client weeks and even months after installation to make sure systems were working and homeowners were comfortable. That steady, long-term attention is Jamie’s lasting takeaway.
Carlos D. recently switched his home to Sunwalk Solar and discovered the part that mattered most was the salesperson — Logan Boesch. He came into the process with lots of questions and concerns, and Logan stayed patient and consistently available, walking him through each step until he understood how everything would work. The steady communication and willingness to take time with details turned what could have been a stressful decision into a clear, comfortable one. His takeaway: when contacting Sunwalk, specifically request Logan — that personal attention made the difference for him.
Cherish L. brought Logan — nicknamed "The Logie Bear" — into both of her homes to design two bespoke solar systems, and she ended up saving thousands of dollars. He engineered each system with top-tier, energy-efficient equipment, stayed extraordinarily responsive, and patiently handled what she jokes were a hundred follow-up calls. Beyond technical know-how, he delivered a kind of multigenerational, customer-first care that felt rare in the industry. Now she's lined up the next step: asking him to call about putting solar on the Rancho Santa Fe house.
After weighing a move to solar for a while, Sara L. chose Sunwalk. She welcomed a rep, Logan Boesch, who visited her home, patiently answered every question and walked her through the steps so the switch felt straightforward. The installation finished up quickly, and she ended up very pleased with both the equipment and the customer service. What stuck with her most was how Logan made a potentially stressful transition feel easy — enough that she plans to steer friends and neighbors toward Sunwalk.
John T. received a mailed promotion that promised a discount if he went solar through SDG&E — but when he called the number he discovered the caller wasn’t SDG&E itself, just a contractor affiliated with the utility. He figured that affiliation was acceptable and set an appointment. An agent showed up, spent about an hour reviewing his situation, copied his electric bill and promised to follow up. A month passed with no contact. When he phoned back, the office couldn’t find him in their system, so he repeated his name, address and phone number, then was connected to the same sales rep. She had passed his information to another office that was “supposed” to get back to him. That chain of handoffs convinced him that reaching someone in a real problem would be chaotic. He left especially frustrated because he had given two hours of personal and lifestyle details on a Saturday to a stranger and wound up with no follow-up and unreliable record-keeping.
Recent customers rate Sunwalk Solar 4.9 ★
Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.