Sunworks reviews

Mark R. has had rooftop solar since 2014 and added Tesla batteries in 2021, but discovered ongoing equipment and service failures that never got resolved. He contacted the installers, SunWorks, and even Tesla, only to be bounced between parties and left with nobody taking responsibility for the battery programming. At installation SunWorks promised system monitoring, yet he found no active monitoring and says technicians were instructed to tell him everything was fine when it wasn’t. He encountered a persistent “Snail Tracking” issue on the panels that tech visits failed to disclose or fix. Mark singled out Kimbra Gaudette as the worst customer-service problem he’s experienced, alleging she misled staff and customers, texted him from her personal number then refused further contact, and that ex-employees backed up those claims. After years of trouble and two Tesla batteries installed since 2021, he received a PG&E bill exceeding $2,200 for 2023. He also watched someone named Rhett T replying to online reviews and questioned whether the company was still operating properly, noting they recently bought another solar firm in Utah. The clear takeaway for him: nonworking batteries, evas

Mark S. paid for a 20-panel solar system installed in October 2013 with the understanding it included 24/7 monitoring and a 25-year parts-and-labor warranty. After a few years of lower-than-expected output he checked the system and discovered one panel had failed — a bad microinverter — and set off a long, frustrating effort to get it fixed. He phoned Sunworks roughly 20 times at different hours, left messages, and finally reached someone after about a week; the company’s voicemail promised callbacks within two business days but he waited longer. When he raised the advertised “24/7 monitoring,” the company’s response was that customers were expected to spot problems and report them — not that Sunworks would proactively monitor the array. That felt like a bait-and-switch to him. Sunworks then declined to cover labor for the microinverter replacement, saying their current policy covered parts only and that some contracts were “lost.” Mark had kept a printed copy of his original contract, scanned it, and sent it in to prove his warranty covered labor. The company quoted a 2–4 week window for a technician but ended up sending someone in about a week. More recently another panel began l

Casey G. went solar with SunWorks about six years ago, investing nearly $40,000 in a home system and initially being pleased with the installation. He was assured the system would be monitored and the company would alert him if panels weren’t performing. One sunny day in February/March he discovered the array was producing almost nothing. He phoned repeatedly and hit voicemail for days; when he finally reached someone, the rep discounted the monitoring claim as a sales misunderstanding and promised a service call the following week — but no one showed up or called. After more calling, a different representative forwarded his information to a tech group for a remote check; that took days, and the techs concluded the inverter needed replacement. SunWorks covered the part under warranty but said the replacement work would cost $400 and the new inverter would take “2–6” weeks to arrive. Casey pointed out that a nearly $40,000 system failing after only a few years — while his PG&E bill runs $400–$500 a month — would leave him with $3,000–$4,000 in lost value during the outage. At six weeks they told him the part should arrive any day; at eight weeks the company had become largely ununco