Sustainable Electric Solutions reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Sustainable Electric Solutions has a reputation for skilled installations, but their after-sale support is hit or miss. We found 15 reviewers praised the company's workmanship without a single complaint about installation quality. One homeowner relied on them for 15 years across multiple projects, from panels to EV chargers, and called them more trustworthy than any competitor. Reviews show the team can knock out complex EV charger runs in a single day, and one installer independently ran new electrical lines from a power pole to a parking spot without breaking a sweat. But we also noticed a concerning pattern: when something fails months or years later, customers report waiting weeks or months for callbacks that never come. One reviewer waited over a year for a repair on a system that hadn't worked in 12 months, despite calling two to three times a week. Another described a seven-month wait for a recalled charger replacement, only to have it fail again within a week and then wait two more months for a return visit. The installation crew earns glowing reviews, but if you need support after they pack up their tools, you may be left chasing them.
If you prioritize flawless installation work and plan to hire an electrician who shows up once and nails it, this company delivers. But if you want confidence that someone will answer the phone when your system stops working two years later, the track record suggests you'll be frustrated.
Reviews That Shaped Our Verdict
Christine had a rooftop solar system installed years ago, and discovered it stopped working more than a year ago. She paid once to have the solar panel board repaired, only to be told the company would come back and properly refix it. She began calling two to three times a week to push for a service visit; technicians kept promising callbacks that never arrived. After more than a month without a single service tech call, she ended up with the same broken board and no follow-through on a paid repair. The clearest takeaway: repeated promises and frequent calls produced no action — an already-paid repair still unfinished and no meaningful response from the company.
Several years ago Glen C. brought in Sustainable Solutions Partners to add a 240V EV charging outlet at the apartment his family has rented for 15 years. Aaron, the company’s electrician, tackled what looked like a large job—a new service line from a power pole down to the building meters, back up the exterior with new conduit, then an overhead run out to the parking spots in back—and finished the entire installation by himself in a single day. He arranged for city permits quickly (the permitting itself took longer than the on-site work), and the total installation ran about $1,400. Rebates from Edison and the IRS came to roughly $800, leaving him with a net cost of about $600. The detail that stuck with him: one electrician completed a complex, multi-run installation solo in one day and delivered solid rebate savings.
Hallie K. has relied on Sustainable Electric Solutions for 15 years and recently watched Aaron drive 100 miles out of his way to repair a broken panel — a gesture that crystallized why she keeps coming back. Over that time they installed full arrays, removed panels from one house and reinstalled them on another, diagnosed system issues and repaired damaged modules, and fitted four electric-vehicle chargers across her properties. She consistently rated each job five out of five for friendliness, honesty, pricing, technical expertise, practical advice, and the quality of the work itself. What stood out most was the team's willingness to go the extra mile — literally — and the steady, hands-on support that turned intimidating technology into something she could trust. The image that sticks with her is Aaron’s long drive to fix a single panel: the kind of follow-through that explains a decade-and-a-half relationship.
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 75
Clean Record
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 13 years
Among the longest-standing installers in the market.
BBB Rating
Not BBB rated.
Review Patterns
Contractor License
License information could not be confirmed.
What You Can Expect
Christine had a rooftop solar system installed years ago, and discovered it stopped working more than a year ago. She paid once to have the solar panel board repaired, only to be told the company would come back and properly refix it. She began calling two to three times a week to push for a service visit; technicians kept promising callbacks that never arrived. After more than a month without a single service tech call, she ended up with the same broken board and no follow-through on a paid repair. The clearest takeaway: repeated promises and frequent calls produced no action — an already-paid repair still unfinished and no meaningful response from the company.
Hallie K. has relied on Sustainable Electric Solutions for 15 years and recently watched Aaron drive 100 miles out of his way to repair a broken panel — a gesture that crystallized why she keeps coming back. Over that time they installed full arrays, removed panels from one house and reinstalled them on another, diagnosed system issues and repaired damaged modules, and fitted four electric-vehicle chargers across her properties. She consistently rated each job five out of five for friendliness, honesty, pricing, technical expertise, practical advice, and the quality of the work itself. What stood out most was the team's willingness to go the extra mile — literally — and the steady, hands-on support that turned intimidating technology into something she could trust. The image that sticks with her is Aaron’s long drive to fix a single panel: the kind of follow-through that explains a decade-and-a-half relationship.
Teri O. had already trusted Sustainable Solutions Partners for two years, starting with a replacement of a 25-year-old water heater when they installed a GE hybrid unit last year. So when the unusable, ugly 1,000-square-foot slope behind her retaining wall needed attention this year, she hired them again. Abby, their landscape designer, teamed with William, the owner, to turn the hillside into four terraced levels with a seating area, stairs and two secured gates—planted with drought-tolerant herbs and succulents, edged by a natural cactus fence, and fitted with vegetable planters using environmentally friendly materials. The crew ran into slate rock where the seating area was planned and couldn’t bring in heavy machinery because of the steep slope, but the contracted price never changed. Abby came back two weeks after completion for a thorough maintenance walk-through and answered every question, while Adam, the foreman, and the team stayed patient, knowledgeable and friendly with the neighbors throughout the job. The project moved smoothly and relatively quickly, and she’s already planning to have them install solar panels on the roof. The detail that sticks: they delivered a big