Synaptic Solar reviews

After months of frustrating panel problems that began in June on her home’s solar array, Nina C. Tan had the original installer call this company in as a subcontractor. A young crew arrived within a few days, showed up early, and worked professionally. Their team leader took time to explain exactly what was wrong, pointed out the parts they removed, and walked her through how the whole system operates. She felt well treated throughout the visit and appreciated the clear, hands-on communication — the removed equipment demonstration was the detail that made the service memorable.

Mark Russell hired Synaptic Solar for a home solar install and watched a crew that was quick and straightforward. He peppered them with questions during the work out of curiosity, and the team took the time to explain each step and how the components fit together. The finished setup looked very tidy, with panels and wiring arranged neatly, and the job felt clean and well organized. What stuck with him most was the crew’s readiness to teach as they worked, leaving him with both a neat installation and a clear understanding of the system.

Charity W accepted a door-to-door pitch for a 22-panel system on her 1,012 sq ft, full-sun home and ended up tangled in loans, failed production, and what she describes as deliberate deception. She discovered the company used high-pressure sales tactics, pushed her to sign everything on the spot without explanation, and, she believes, under‑sized the system so it would fail and justify selling more panels and a second loan. The panels have never produced correctly, yet she now carries two loans and still runs an electric bill she was promised she wouldn’t have. She also uncovered that Synaptic Solar LLC and Dynamic SLR share the same owner, and that the promised 30% “kickback” was actually the standard tax credit — not a cash payout. Unemployed and filing for disability at the time of the sale, she watched retirement savings disappear and took on financing for the first time at 45, ending up with more than $100,000 in debt. She says a company representative later tried to bribe her to remove her reviews and complaints after losing a sale, and that staff pressured her about what to say during phone calls. She has contacted the Texas attorney general, the FTC, BBB, CFPB and the H

Darryl ran into trouble when the microinverters on his rooftop solar array stopped working. He leaned on Sam, the electrician, who worked tirelessly—coordinating with Darryl and his own crew and keeping communication open throughout. Sam persisted until the inverters were restored and the system ran correctly and efficiently; Darryl credits Sam as essentially the single person who made the system work again.

Ada Ferrer had spent two years hunting for someone to remove her solar panels so a new roof could go on; Amstill Roofing connected her with Synaptic, and the relief was immediate. She discovered a crew that knew exactly what they were doing and treated the job with professional care. The team arrived, worked methodically to lift and disconnect the arrays, and walked her and her husband through each step so they always knew what was happening. They finished the entire job in about four hours, cleaned the site before leaving, and neatly stacked the panels in a corner of the garage. The detail that stuck with her was that combination of careful handling, clear communication, and a tidy four-hour turnaround.

Luis Ortiz hired the company to do electrical work at his home and ended up with a series of avoidable problems. The crew installed the wrong breaker, which left him unable to use his dryer for about a week, and then failed to return to swap it out so he could dry clothes. They also made a hole in an interior wall and patched it poorly. Communication and customer service broke down at every step, and he wondered how the company keeps high ratings — he suspects some reviews may come from sellers or employees. The detail that sticks: a simple breaker mistake put his dryer out of service and the team didn’t show up to fix it.

Ameera had leased solar panels on her ranch-style home and spent five months waiting for a repair. Her service provider outsourced work, and she learned that multiple vendors—including the original installer Sky Blue—had declined the repair order. After months of being passed around, Synaptic Solar finally showed up and fixed the panels. She ended up with working equipment and, more importantly, relief that a company was willing to take the job when others would not.

Bryan Cabrera went with Synaptic for a residential solar installation and found the process seamless. The crew completed the install and, after about two months to secure permission to operate (PTO), the system began producing reliably. When minor issues cropped up, Joe stepped in and sorted them out quickly, and he plans to return to Synaptic when it’s time to expand the array. The clearest takeaway: Joe’s responsiveness paired with a roughly two‑month PTO timeline—practical details a prospective buyer can expect.

Malvin had an $80K+ solar system installed on his home almost two weeks ago and then discovered he couldn’t get anyone to answer his calls. All he wanted was access to monitoring for the new system, but every call went unanswered. He signed up on the company’s online portal and found his account still showing "no systems associated." Two weeks in, he ended up with a large, recently installed system but no way to monitor it and no callback from customer service.