Synergy Home Improvements reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Synergy Home Improvements disappears the moment you need them. We analyzed dozens of reviews and found a clear pattern: attentive sales process, then radio silence. One Newcastle homeowner watched $40,000 in panels sit idle while Synergy ignored warranty claims on a dead inverter, costing him another $2,000 out of pocket. Another paid nearly $41,000 for panels that were never connected, then got hit with a $4,000 upcharge a year later to finish the job. The company subcontracts installations to third parties but doesn't disclose this upfront, so you're paying Synergy's markup for work they don't perform. When monitoring systems fail or inverters die under warranty, customers report sending 20 to 30 emails with zero response. One homeowner's true-up bill jumped from $400 to $2,000 because their system stopped working and Synergy wouldn't return calls. We couldn't find a single review where the company resolved a post-install problem. (If you enjoy leaving voicemails into the void, this is your company.)
If you want solar panels that work past the ribbon-cutting, skip Synergy. The installations themselves appear functional when completed, but the company vanishes when equipment fails or monitoring disconnects. You'll be left paying loan payments and utility bills simultaneously while they ignore warranty claims.
Reviews That Shaped Our Verdict
Breanna Turner signed a contract with Synergy Home Improvement in January 2022, paid nearly $41,000, and had solar panels mounted on her roof in February 2022 — but the installation crew never hooked the system up, so the array produced no usable power. She continued making monthly loan payments while also keeping up with full PG&E bills because the panels remained inactive. Months passed without completion; by April 20, 2023, the system still had not been commissioned and Synergy had not finished the project. In February 2023 Synergy requested an additional $4,000 to complete the work. The end result: a paid-for rooftop system that doesn’t work, ongoing utility charges, and an extra money demand more than a year after the panels were put in place.
Paul H. called Rick Walsh in January 2023 to add panels to his existing rooftop system and got the necessary approvals in place before the PG&E deadline in April. Rick showed up once before work began to collect a half deposit—about $15,000—and Paul made clear he wouldn’t hand over the money until he actually saw the panels on the roof. When installers arrived a couple weeks later, a crew member pressed for payment; Paul found panels stashed in his garage that did not match the equipment listed on his contract. The crew acted surprised and claimed the contracted panels were out of stock—the same excuse they had given a friend two weeks earlier—and promised to compensate by adding more of the smaller panels. As the crew tried to make the mismatched panels fit, they repeatedly shifted modules around the roof and reconfigured the layout. When they asked for the balance, Paul checked output and discovered six panels weren’t producing; those were repaired only after another two to three weeks. A persistent dip in production around 2 p.m. each day prompted questions, but the installers blamed “shadowing” even though the sun was overhead. Over time Paul realized Rick had subcontracted the
Duane K. contracted Synergy in late 2018 for an 11.4 kW ground‑mounted system at his Newcastle, CA property. In June 2022 he discovered the inverter had failed after the system monitoring app went dark; within days he reached out to Synergy. The crew helped get a warranty claim filed with the inverter manufacturer but then largely stepped back — leaving him to manage the follow‑up. What began as an over $40,000 installation turned into roughly another $2,000 in out‑of‑pocket costs so far, and he watched the company prioritize new installs over proactively mitigating losses for existing customers. The original installation left him uneasy. He had been assured a Synergy site project manager would oversee construction, yet Synergy subcontracted the build to a separate company that arrived in its own vehicles. The Synergy PM appeared maybe once during the three‑day job, and Duane felt the firm behaved more like a middleman taking a markup than a hands‑on installer. He does not recommend Synergy. His practical takeaway for buyers: before signing, confirm who will be on site and who will own warranty follow‑through—Duane ended up handling a failed inverter and about $2,000 of extra費s
Platforms Monitored
Performance by Work Type
How We Got To Trust Score 36
No Red Flags
Unauthorized Activities
Passed screening
Misleading Claims
Passed screening
Background Check
Serving customers for 7 years
BBB Rating: NR
Poor BBB standing. Significant complaints.
Review Patterns
Contractor License
License information could not be confirmed.
What You Can Expect
Paul H. called Rick Walsh in January 2023 to add panels to his existing rooftop system and got the necessary approvals in place before the PG&E deadline in April. Rick showed up once before work began to collect a half deposit—about $15,000—and Paul made clear he wouldn’t hand over the money until he actually saw the panels on the roof. When installers arrived a couple weeks later, a crew member pressed for payment; Paul found panels stashed in his garage that did not match the equipment listed on his contract. The crew acted surprised and claimed the contracted panels were out of stock—the same excuse they had given a friend two weeks earlier—and promised to compensate by adding more of the smaller panels. As the crew tried to make the mismatched panels fit, they repeatedly shifted modules around the roof and reconfigured the layout. When they asked for the balance, Paul checked output and discovered six panels weren’t producing; those were repaired only after another two to three weeks. A persistent dip in production around 2 p.m. each day prompted questions, but the installers blamed “shadowing” even though the sun was overhead. Over time Paul realized Rick had subcontracted the
Breanna Turner signed a contract with Synergy Home Improvement in January 2022, paid nearly $41,000, and had solar panels mounted on her roof in February 2022 — but the installation crew never hooked the system up, so the array produced no usable power. She continued making monthly loan payments while also keeping up with full PG&E bills because the panels remained inactive. Months passed without completion; by April 20, 2023, the system still had not been commissioned and Synergy had not finished the project. In February 2023 Synergy requested an additional $4,000 to complete the work. The end result: a paid-for rooftop system that doesn’t work, ongoing utility charges, and an extra money demand more than a year after the panels were put in place.
K bought a rooftop solar system from Richard Walsh in 2019 for their home. After years of true-up bills running under $400, they discovered this month’s bill had jumped to nearly $2,000 while the system was no longer working properly. They reached out repeatedly—calls, texts and emails—expecting service under the system’s 30-year warranty, but the installer stopped returning contact. The most striking detail: facing a large unexpected true-up and a malfunctioning system, they were left without any responsive warranty support from the company.