Tesla Energy reviews
• last updated FEB 26, 2026Loading map...
The Verdict
Tesla Energy left systems offline for months and blamed customers for roof leaks caused by their own installations. We analyzed dozens of reviews and found a pattern of dangerous incompetence: one family discovered their roof was leaking and their heater exhaust venting carbon monoxide into the attic after Tesla re-roofed without pulling permits. Fifteen reviews describe roof leaks that appeared immediately after installation, with Tesla initially admitting fault then later blaming homeowners and ignoring repair requests. Equipment failures dominate the data: inverters fail repeatedly, replacements take three months while customers pay both their solar lease and full electric bills, and one customer reported four inverter failures in a single year with Tesla replacing bad parts with identical bad parts. Twenty-three reviews cite vanishing post-sale support. Customer service refuses to provide supervisor contact information, doesn't return calls or emails for weeks, and leaves families with leaking roofs during rainstorms. The sales process is equally chaotic: some customers report smooth $100-deposit online orders, others pay deposits then get ghosted for weeks before learning their project was quietly canceled.
If you're weighing Tesla because the online signup seems frictionless, know that the same hands-off approach applies when your roof is leaking or your system has been offline for months. This isn't a company that shows up when things go wrong.
Reviews That Shaped Our Verdict
Dennis G. installed a home solar system and endured four inverter-panel failures within a single year. Each breakdown left his array offline for about a month while the company blamed backordered parts, yet he kept getting billed for service even when the system produced no energy. Technicians repeatedly swapped individual components instead of replacing the entire defective inverter panel, so the same problem kept coming back. He bought the system when the business operated as SolarCity and watched the transition to Tesla without seeing any improvement in support; customer service offered no meaningful help or workable solutions. Frustrated, he began seeking legal advice to escape the contract and stopped recommending the company to others, putting plans to buy a Tesla vehicle on hold. The concrete takeaway that stuck with him: four month-long outages in a year, repeated short-term fixes, and continued billing pushed him to pursue a legal way out.
Stephen G. hired Tesla/SolarCity to install a rooftop solar array and to replace the roof under and around the panels. A few weeks after the work, a heavy rain exposed a leak that hadn’t appeared in previous storms. He called Tesla’s emergency line and a crew arrived the next day; they acknowledged they hadn’t sealed the roof properly, patched what they could and said a second crew would finish the job. Two days later a different crew inspected the work and, after an investigation, shifted the blame to him—claiming the leak was caused by whoever had repaired the roof—despite his telling them Tesla had replaced the roof sections beneath the panels. A supervisor was promised, then customer care left a voicemail placing responsibility on the homeowner. He tried calling four times that week and emailed with no meaningful response. Now, during the next rains, the same area under the new panels is leaking again. His clearest takeaway: document everything with before-and-after photos of any work they touch, because the crews first admitted fault and then denied it, and follow-up communication has been unresponsive.
Tiffany A. hired Tesla to reroof her family home and add solar panels, and what began as a routine installation turned into months of escalating problems. It started when the heater wouldn’t turn on; after many attempts over several weeks she called an HVAC contractor who climbed into the attic and discovered the new roof was leaking and the heater’s exhaust vent had been pushed into the attic space. Because the heater never ran, they narrowly avoided deadly exhaust filling the house. She also learned Tesla never pulled the required reroof permit with the city. Over the following months she got the runaround and was left with a roof she calls defective that needs a complete redo, interior water damage the company refuses to repair, buckling sheathing, unsecured tiles around the perimeter and elsewhere, and a hole in the master bedroom ceiling. The crew removed the rain gutters, bent them and trashed them instead of reinstalling, and four rooms developed cracked ceilings; the attic needs a full water-damage cleanout and much of the original scope remains unfinished. An inspector she hired warned the roof posed enough of a hazard that the family should move into a hotel until it’s re
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How We Got To Trust Score 31
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Serving customers for 8 years
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What You Can Expect
Toni M. signed up for a leased solar system expecting lower power bills, but discovered the opposite: for nearly two years she kept paying the solar lease while also receiving an electric bill almost every month. Over the last year she ended up paying her lease plus more than $1,500 to the utility company. The system’s inverter kept failing — it went down repeatedly and required multiple replacements — and every time she pressed the installer for answers they deflected with excuses or pointed to dense contract language. What sticks most is the combination of ongoing hardware failures and the financial hit of paying both bills, with the company repeatedly retreating to fine-print explanations rather than fixing the root problem.
J M signed up for a residential solar install and at first admired how neat the array looked on the roof. That good first impression unraveled: the installation had several scattered rough patches, and they discovered a more serious problem with the promised state incentive — the staff member handling the paperwork was listed as the payment recipient on the program documents, plainly visible. They have tried to get answers but received no response from Tesla Energy. Ultimately, the unresolved paperwork and apparent misdirection of the incentive payment overshadowed what otherwise appeared to be a solid installation.
Barbrta P. signed a service contract for her home’s solar system expecting technicians to come out for maintenance, but discovered the company leaned on texts and emails instead of in-person visits. She kept getting messages asking her to check the meter or follow do-it-yourself instructions, and after repeatedly asking for a service call the firm finally sent a contracted rep. He told her husband the panels were dirty and effectively expected them to climb onto the roof and clean them themselves; he promised to return the next day and then never showed up or even called. The contract’s promised on-site service never materialized, leaving her to handle troubleshooting through messages and an absent follow-up — the image that sticks is a paid rep suggesting the homeowners do the work while the company fails to follow through.