Tesla HQ reviews
• last updated FEB 26, 2026Loading map...
The Verdict
We found a company that can't deliver on its core promise. One homeowner signed a solar roof contract in 2019, paid the deposit, and three years later still has no roof installed after multiple contract rewrites and Tesla pressuring them to cancel. Another customer fought for over two years to fix a Powerwall that failed to switch on during blackouts, the exact scenario it's supposed to prevent. The pattern we kept seeing was customers stuck in limbo, service teams blaming computer glitches for double-billing and missed approvals, and zero accountability when things went wrong. Of the 55 complaints we tracked about post-installation support, the stories share a theme: you're on your own once the sale closes. One customer needed panels temporarily removed for roof work, a routine request, and it took seven weeks of runarounds before a crew showed up. If a broken inverter or a permitting delay hits your project, you'll be chasing a faceless support queue that operates more like an airline cancellation desk than a contractor you hired to work on your house.
If you're weighing Tesla because the brand feels safe or cutting-edge, know that the solar division doesn't operate like the car side. We found multi-year project delays, support teams that ghost customers mid-crisis, and broken equipment left unfixed for years. Look elsewhere.
Reviews That Shaped Our Verdict
Adam Stein has spent more than two years trying to get Tesla’s Field Service team to fix a Powerwall that won’t provide backup power during blackouts. He endured successive service visits that kept identifying faults; the original unit was ultimately swapped out, yet the replacement still refuses to "fail over" and supply power as advertised. Frustrated by the lack of resolution, he escalated the matter to the Better Business Bureau, the Santa Clara County District Attorney’s office and ABC7’s On Your Side. Throughout the ordeal he has pressed Tesla to complete the promised repairs and restore a working backup capability. The most striking detail is that a system built to keep the lights on during outages remained inoperable despite multiple visits and a replacement — prospective buyers should insist on an on-site, end-to-end failover demonstration before committing.
Ryan Schumann signed a contract with Tesla for a solar roof in 2019 and paid the non‑refundable deposit. Over the next three years he re‑signed updated agreements several times, received repeated prompts from Tesla to cancel, and still ended up with no roof. At one point Tesla informed him it no longer intended to honor the contract but also refused to cancel it; he suspects the company can’t legally void the deal and is shifting the burden onto customers. He characterized the approach as shameful and questioned the ethics of a deep‑pocketed company using that leverage. He also worried Tesla would have acted very differently if the roof had been installed and he then refused to pay. The detail that lingers: Tesla encouraged him to cancel while keeping the non‑refundable deposit and leaving the contract active, so three years later he remains out the deposit with no installation.
Celeste Ruppelt bought a house that already had Tesla solar panels and a fully paid lease, and quickly discovered the panels cut her electric bills dramatically. The trouble began when her roof needed a full replacement and the panels had to come down first — Tesla charged a $499 flat removal fee (which she felt was reasonable compared with per-panel charges other roofers demand), but also required mountains of paperwork she insisted on keeping in hard copy. What started as a routine coordination turned into an ordeal: she waited seven weeks just to get any movement from Tesla’s service team, ran into impatient and unhelpful call-center staff, and wondered whether anyone there actually knew how to manage the job. The roofers finished their work in less than a day, yet the delay pushed the reinstallation into the heat of summer; the crew who finally did the reinstall were courteous, worked in 90-degree weather, made some onsite repairs, and ordered a replacement panel that still hadn’t arrived weeks later. Frustration and the lengthy, poorly handled service process left her convinced future buyers should press hard about reroofing logistics up front — and remember that while the on‑
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How We Got To Trust Score 47
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Serving customers for 14 years
Among the longest-standing installers in the market.
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Not BBB rated.
Natural Review Patterns
Reviews were posted naturally over time.
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What You Can Expect
Ryan Schumann signed a contract with Tesla for a solar roof in 2019 and paid the non‑refundable deposit. Over the next three years he re‑signed updated agreements several times, received repeated prompts from Tesla to cancel, and still ended up with no roof. At one point Tesla informed him it no longer intended to honor the contract but also refused to cancel it; he suspects the company can’t legally void the deal and is shifting the burden onto customers. He characterized the approach as shameful and questioned the ethics of a deep‑pocketed company using that leverage. He also worried Tesla would have acted very differently if the roof had been installed and he then refused to pay. The detail that lingers: Tesla encouraged him to cancel while keeping the non‑refundable deposit and leaving the contract active, so three years later he remains out the deposit with no installation.
Sudeep Subhedar went through Tesla Solar’s full ordering process—he submitted a design request, Tesla completed the design, and he placed the order. When the crew arrived to install, he discovered mistakes in that design and felt pressured on the spot to accept changes. He then found a document that appeared to be forged and watched the price jump; he canceled the installation and has not received a refund of his deposit. He ended the review urging others to avoid Tesla Solar, with the unpaid deposit and the alleged forged paperwork as the sharpest takeaways.
Zeather Medjesi called Tesla Roadside Assistance at 9:01 a.m. after needing a tow and ended up waiting most of the day. She was first promised an arrival within 90 minutes, then watched the ETA keep slipping: at 10:40 they said 20–25 minutes, at 11:30 they pushed it to 30–35 minutes because of traffic, and at 12:10 they stopped giving an ETA and told her the tow company had done Tesla a favor by coming to an area they don’t normally service — she was told to be grateful for any help. Representatives also said the tow company would call to explain and apologize; no call ever came. At 12:45 she was told to stop calling and given a new arrival time of 97 minutes, and reminded that roadside assistance is free and not every company offers it, as if that justified the delay. The truck finally showed up at 2:30 p.m., roughly 5.5 hours after her first call, and she decided she won’t buy another Tesla. The clearest takeaway for prospective buyers: expect inconsistent ETAs and the possibility of very long waits if you rely on Tesla’s roadside support.