Tesla HQ reviews

Ryan Schumann signed a contract with Tesla for a solar roof in 2019 and paid the non‑refundable deposit. Over the next three years he re‑signed updated agreements several times, received repeated prompts from Tesla to cancel, and still ended up with no roof. At one point Tesla informed him it no longer intended to honor the contract but also refused to cancel it; he suspects the company can’t legally void the deal and is shifting the burden onto customers. He characterized the approach as shameful and questioned the ethics of a deep‑pocketed company using that leverage. He also worried Tesla would have acted very differently if the roof had been installed and he then refused to pay. The detail that lingers: Tesla encouraged him to cancel while keeping the non‑refundable deposit and leaving the contract active, so three years later he remains out the deposit with no installation.

Sudeep Subhedar went through Tesla Solar’s full ordering process—he submitted a design request, Tesla completed the design, and he placed the order. When the crew arrived to install, he discovered mistakes in that design and felt pressured on the spot to accept changes. He then found a document that appeared to be forged and watched the price jump; he canceled the installation and has not received a refund of his deposit. He ended the review urging others to avoid Tesla Solar, with the unpaid deposit and the alleged forged paperwork as the sharpest takeaways.

Zeather Medjesi called Tesla Roadside Assistance at 9:01 a.m. after needing a tow and ended up waiting most of the day. She was first promised an arrival within 90 minutes, then watched the ETA keep slipping: at 10:40 they said 20–25 minutes, at 11:30 they pushed it to 30–35 minutes because of traffic, and at 12:10 they stopped giving an ETA and told her the tow company had done Tesla a favor by coming to an area they don’t normally service — she was told to be grateful for any help. Representatives also said the tow company would call to explain and apologize; no call ever came. At 12:45 she was told to stop calling and given a new arrival time of 97 minutes, and reminded that roadside assistance is free and not every company offers it, as if that justified the delay. The truck finally showed up at 2:30 p.m., roughly 5.5 hours after her first call, and she decided she won’t buy another Tesla. The clearest takeaway for prospective buyers: expect inconsistent ETAs and the possibility of very long waits if you rely on Tesla’s roadside support.

Sha bought a Model 3 in 2021. In 2022 the car’s vegan-leather steering wheel began to bubble and Tesla replaced it under warranty. When the bubbling came back months ago, Tesla blamed either aggressive cleaners or “dirty hands”; after a prolonged argument the service team replaced the wheel again but warned it would be the “last time” they’d address the supposedly low-quality material. More recently they encountered a flat tire that could have been repaired for about $100, but Tesla chose to replace it and billed them over $600. Being held responsible for a recurring hardware flaw and then hit with a surprisingly large tire bill left them frustrated and doubtful about Tesla’s service priorities under Elon Musk. The detail that sticks: a second steering-wheel replacement accompanied by a hardline “last time” warning, followed by a $600+ charge for a repair the owner expected to cost roughly $100.

Adam Stein has spent more than two years trying to get Tesla’s Field Service team to fix a Powerwall that won’t provide backup power during blackouts. He endured successive service visits that kept identifying faults; the original unit was ultimately swapped out, yet the replacement still refuses to "fail over" and supply power as advertised. Frustrated by the lack of resolution, he escalated the matter to the Better Business Bureau, the Santa Clara County District Attorney’s office and ABC7’s On Your Side. Throughout the ordeal he has pressed Tesla to complete the promised repairs and restore a working backup capability. The most striking detail is that a system built to keep the lights on during outages remained inoperable despite multiple visits and a replacement — prospective buyers should insist on an on-site, end-to-end failover demonstration before committing.

Eunice Y booked a Thursday 10:00 a.m. service appointment at the dealership in Owings Mille, Maryland, expecting a same-day finish by 7:00 p.m. She dropped the car off and watched the promised completion time slide: first to Friday 8:00 a.m. when the job was transferred to a senior technician for diagnosis, then to a Saturday 5:00 p.m. pickup shown on the schedule, and finally to Monday because the senior technician only works Monday–Friday. She ended up without a car for three days and the work still wasn’t completed. The most striking issue was the scheduling tied to limited technician availability — Eunice urged the dealer to stop booking appointments it can’t staff and to improve staffing and communication so customers aren’t left stranded.

Wendy Lee expected the rooftop solar panels to lower her home energy bills, but discovered the opposite: she ended up paying more. After Tesla took over her contract, she found customer service to be the worst she’s experienced. Tesla told her the system wasn’t producing any energy, yet she continued to receive bills that showed the array had generated power, and her monthly payment stayed the same or even rose. She couldn’t understand how Tesla was calculating charges and was frustrated that the company billed her for months when the system wasn’t working. When Tesla finally sent a technician, the company charged $300 for the visit — a fee she calls a rip-off — and now she’s trying to cancel the contract. The detail that sticks: she was told the system produced no energy but was still billed as if it had, then hit with a $300 diagnostic fee.

Connie had Tesla remove her solar panels so her house could get a new roof, then arranged a reinstallation appointment to put them back. She watched that plan unravel when the crew showed up and — because the schedule had been double-booked — left her all-day reinstall to work on another job. The crew promised to return the following week, but the follow-up ended up booked seven weeks later. In the meantime she remained on the hook financially: Tesla kept billing each month while PG&E continued to charge for electricity with the system out of service. Frustration with customer service boiled over as she tried to get the project moved up or cancel the contract, and she blamed company leadership for prioritizing profits over fixing the mess. The detail that lingers: she paid both Tesla and her utility for weeks while panels sat uninstalled and the company couldn’t find a timely way to finish what it started.

Jeero tried to schedule a lease-end return through the company’s app for his leased car, but the app never worked. After weeks of back-and-forth requests, the company finally sent email instructions and he returned the vehicle. A day after the car was back in their hands, an invoice landed that demanded $2,800 to remove a spoiler stuck on with two strips of 3M tape, strip window tint, and replace the windshield for a tiny chip the glass shop had refused to fix as “Too small.” Had he seen that estimate before returning the car, he could have handled the same fixes for under $500. The company held the vehicle for 18 days and, during that time, continued to email and call him to return it. They also extended the lease on the car after it was returned without his consent and withdrew a lease payment from his bank account. The vehicle itself performed well; the lasting impression is a string of customer-service failures culminating in a surprise $2,800 bill and an unauthorized charge to his account.