93
Trust
Score
WattBot

The Big Deal Solar reviews

NATIONAL
The Big Deal Solar
49 Reviews • 2 Locations 6,517 Data Points Processed

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The Verdict

The Big Deal Solar delivers meticulous, personalized work at a scale most big installers won't touch. We analyzed dozens of reviews and found a company that treats pool solar repairs and small retrofits with the same care others reserve for 50-panel megaprojects. One homeowner needed two panels added after a broker's system underperformed, and owner Desiree negotiated with the original seller, then installed the fix herself at a fair price. Another customer watched San Diego County approve their permit 45 minutes after submission because the roof measurements and electrical design were that precise. The team explains technical decisions in plain language (what a failing pool heating manifold looks like, why a battery matters during blackouts, how your meter will spin backward), works around your schedule, and cleans up aesthetic details most crews ignore. We did notice communication gaps when the team is stretched thin. Four reviewers mentioned missed appointments or slow follow-up during busy periods, and one customer waited three months for a battery install after an owner's illness. If you need a quick-turn commodity install with 24/7 call-center support, a national franchise may suit you better. But if you want an installer who'll troubleshoot your underperforming gateway on Day 1 and explain the fix before charging you, the occasional scheduling hiccup is a reasonable trade-off.

If you value technical precision and want a team that treats add-ons and repairs as seriously as new installs, The Big Deal Solar is worth the wait. Just confirm availability upfront if your timeline is tight.

3 Stories That Stood Out

1. R. F.
Yelp | Apr 22, 2024 |

This homeowner bought a rooftop solar system through a broker and discovered the array wasn’t meeting the promised production. Desiree at Big Deal Solar stepped in: she dug into panel-level performance, checked panel cleanliness, and walked the homeowner through what the data meant and what could be done. When the broker wouldn’t accept responsibility, Desiree went to bat on the homeowner’s behalf and then — taking ownership as the installer — added two more panels at a fair price to bring the system’s output up to expectations. What stands out is Desiree’s hands-on follow-through: she didn’t stop at analysis or advice, she negotiated and physically expanded the system so the homeowner ended up with improved performance and a clear fix rather than an unresolved complaint.

2. Trey G.
Yelp | Sep 24, 2020 |

Trey G. wanted to give six stars. He began with a remote audit where the team analyzed his energy bills and scoped his roof from Google Maps, then Larry visited to take exact roof measurements, inspect the attic and circuit panel, and assemble a system plan tailored to the house. The design proved so precise that San Diego County issued the permit just 45 minutes after submission. Installers completed the job in about two and a half days, it passed inspection immediately, and he ended up with a top‑of‑the‑line solar setup with battery backup. Dave, Desiree, and Larry handled every step with knowledge and professionalism, and Trey found the pricing reasonable and customer service outstanding — they did the heavy lifting and he simply watched the process unfold. The standout detail that stuck with him: a permit approved in 45 minutes and a finished system that now makes his meter run backwards.

3. Marie S.
Yelp | Jun 2, 2025 |

Marie bought an Enphase starter system for her home, planning to expand it later in phases after claiming tax credits. She ran into friction early: the installer made it clear they don’t prefer small systems, communication was inconsistent, crews missed appointments, and scheduling around the promised cleanings fell apart even though she offered to pay for one. The installation itself went well and she likes the Enphase equipment, but follow-up disappeared. Her Gateway stopped reporting and measured production plunged from roughly 590 to about 147 on clear, sunny days; the year also included four PSPS events that complicated performance. She was ready to move forward with a whole‑house battery, but progress stalled for three months when one of the company owners became ill; that owner has returned and other jobs are being serviced, yet her project hasn’t advanced. The company’s warning that any third‑party cleaning or service would void the warranty left her feeling forced to seek another provider just to get the Gateway working and restore her system’s output.

Platforms Monitored

Yelp
49 Reviews · 2 Locations
4.7/5
SolarReviews
Tracking
N/A
EnergySage
Tracking
N/A
BBB
Tracking
N/A
Google
Tracking
N/A

Performance by Work Type

SOLAR
SOLAR
Installation, permitting, and grid connection.
4.9/5
SERVICE
SERVICE
Repairs, maintenance, and ongoing system support.
4.9/5
BATTERY
BATTERY
Energy storage for backup savings and independence.
4.7/5
ROOFING
ROOFING
Repair or replacement, before or after solar installation.
5.0/5
ELECTRICAL
ELECTRICAL
Panel upgrades and wiring for system readiness.
4.5/5
COMPLEX PROJECTS
COMPLEX PROJECTS
Multi-trade installations requiring co-ordination.
N/A

How We Got To Trust Score 93

Clean Record

Unauthorized Activities

Passed screening

We checked for:
Unauthorized charges
Undisclosed loans
Identity theft
Forged signatures
Fake contracts
Falsified permits

Misleading Claims

Passed screening

We checked for:
Bait & switch
Overstated savings
Hidden fees
Misrepresented specs
False performance
Misleading warranty

Background Check

Serving customers for 6 years

BBB Rating: A+

Excellent BBB standing. Strong complaint resolution.

Natural Review Patterns

Reviews were posted naturally over time.

What You Can Expect

01

1. Patrice Gremeau ..
Yelp | Apr 3, 2025 |

Patrice Gremeau had just bought a house with a pool and reached out to The Big Deal Solar early last year to get panels, battery storage and a solar pool heater installed. They received an immediate, detailed plan with a couple of configuration options, and the team carefully walked through the technology, the installation timeline and how they would handle city permits. The crew completed the job on schedule, and during the work they uncovered a fault in the existing pool system and fixed it as part of the project. In short order Patrice ended up with a fully operational solar setup, electric bills roughly 50% lower, and the added benefit of a 30% income-tax credit. Office and onsite staff stayed knowledgeable and efficient throughout. The lasting impression: a turnkey, problem-solving installation that handled permits and unexpected issues so Patrice didn’t have to chase anyone.

2. Bonnie R.
Yelp | Jan 30, 2024 |

Bonnie R. went solar with TBD Solar in December 2022, putting panels on her family’s roof. With no prior experience, she relied on Desiree from the first consultation through project close; Desiree and her partner Larry patiently guided the family at every step, explaining what would happen next whenever anything felt unclear. They even added trim around the modules, a finishing touch that made the installation look intentionally neat on the roof. The financial result showed up fast: the household utility bill dropped to about $5 every other month. Desiree and Larry stayed responsive after the install, routinely going out of their way to help, and treated the family like part of a larger household — a combination of hands-on guidance, tidy aesthetics, and the tiny bi-monthly bill she still tells neighbors about when they ask about switching to solar.

3. Eileen C.
Yelp | Jun 24, 2025 |

Eileen hired Larry C to handle a residential solar installation and discovered someone who combined deep technical know-how with real elbow grease. She watched him walk through each step, taking time to explain how the system would work and what to expect, and felt his genuine passion for the job. The project finished with a clean, professionally executed installation, and what stuck with her most was the clear, patient explanation that left her confident in the system's performance and upkeep.

02

1. Margo R.
Yelp | Jul 24, 2025 |

Margo R. called Pedro to fix the solar array on her roof after it stopped producing as it should. He arrived, completed the repairs and documented the whole job with before-and-after photos to demonstrate the improvement. The panels are performing like new again, his quote was the most competitive, and she plans to call him back for future work.

2. Marie S.
Yelp | Jun 2, 2025 |

Marie bought an Enphase starter system for her home, planning to expand it later in phases after claiming tax credits. She ran into friction early: the installer made it clear they don’t prefer small systems, communication was inconsistent, crews missed appointments, and scheduling around the promised cleanings fell apart even though she offered to pay for one. The installation itself went well and she likes the Enphase equipment, but follow-up disappeared. Her Gateway stopped reporting and measured production plunged from roughly 590 to about 147 on clear, sunny days; the year also included four PSPS events that complicated performance. She was ready to move forward with a whole‑house battery, but progress stalled for three months when one of the company owners became ill; that owner has returned and other jobs are being serviced, yet her project hasn’t advanced. The company’s warning that any third‑party cleaning or service would void the warranty left her feeling forced to seek another provider just to get the Gateway working and restore her system’s output.

3. Lynda D.
Yelp | May 28, 2025 |

Lynda found Larry exceptional when he installed bird mesh on her solar panels. She walked away impressed by his professional manner and fair pricing, and by the way he rearranged his schedule to accommodate her timing. She recommended him to her best friend, Sharon. What stuck with her most was that he made time for her — flexible scheduling paired with solid, professional work.

03

1. Pierre D.
Yelp | Jul 16, 2025 |

Pierre had Larry come out to troubleshoot a problem with his home's solar array. Larry pinpointed the fault and its root cause nearly immediately, then carried out a thorough inspection of the entire system to make sure every other component looked healthy. He left reassured by the fast, knowledgeable diagnosis and by Larry’s careful follow-up, and he strongly recommends Larry for solar repairs or installations.

2. David K.
Yelp | Apr 20, 2025 |

David K. had an existing solar system on his Southern California home and wanted an efficient, reasonably priced upgrade that would also provide backup during seasonal outages. Desiree, Larry, and their team reworked the system — taking care of planning, pricing, and the installation quickly and cleanly — and delivered exactly what he wanted. They stayed easy to reach throughout the process and showed genuine attention to detail at every step. He ended up with a Franklin battery and its intuitive app, which lets him track solar output and usage in real time, tweak settings to drive ongoing electricity costs toward zero, and have reliable backup when power is cut during fire season. The thing that stood out most was that practical control: a responsive team plus an app that makes monitoring production, consumption, and outage resilience straightforward.

3. K H.
Yelp | Mar 6, 2025 |

K H. needed the pool solar panels taken down so a new roof could go on, then put back afterward, and chose The Big Deal Solar to handle the full removal and reinstallation. From the first visit through the final hookup, the crew walked them through every step, explaining how the system worked and what to expect during the roof work. The tear-down and reinstallation finished on schedule and with clear attention to detail. Desiree, Janet, Mark and the rest of the crew stayed approachable, knowledgeable and professional throughout the job. On top of the smooth process, their price came in lower than competing bids, and K H. plans to call them again if any issues pop up — the combination of thorough explanation, punctual work and a friendlier price is what stood out.

Long-term Satisfaction

Recent customers rate The Big Deal Solar 4.9 ★

Long-term reviews carry the most weight in our methodology because they are most representative of what you should be paying for: a system that will perform for years.

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