The Roof Masters reviews

Sara Tish Mikoczi hired Roof Masters to replace her roof while she was also dealing with a separate solar company, a project that dragged on for almost two years because of complications. She watched water leak into the house during that time, and Roof Masters stepped in: they worked side-by-side with the solar company, put a tarp on the roof to stop the leaks while negotiations continued, and kept pushing the project forward until the roof could be put on. That early intervention is the image she keeps—contractors who don’t leave a home exposed while paperwork gets sorted. When the crew finally installed the roof, a handful of problems turned up. Roof Masters showed up the same day, quietly fixed the issues, treated the home with respect, and reminded her about the 50-year warranty and to call if anything else came up. Months later, a thorough home inspection flagged a small roof-related item; she called again, they came out, reviewed the inspection paperwork and corrected anything tied to the roof. She highlights more than friendliness and cleanliness—though their staff on phone, email, text and in person were consistently courteous—what set them apart was follow-through. After

Elise A. had Roof Masters do repairs on her home last year and was impressed from the start — Jhonny was her main contact, convinced her to use the company, and they completed the work quickly while even matching a competitor’s price. Months later an unrelated issue popped up and she was disappointed to learn Jhonny was no longer visiting accounts; she tried a different Roof Masters contact and the visit didn’t go well (she offered to share specifics privately). Remembering Jhonny’s number, she texted him to see if he’d moved to another company and discovered he remained at Roof Masters in a different role. He came back out, walked her through the situation, and left her feeling comfortable with the outcome. The repairs finished up perfectly. Her takeaway: Roof Masters can be uneven depending on who shows up, but if you can get Jhonny — or ask for a different contact when the first person isn’t a fit — you’ll likely end up with the kind of follow-through she experienced.

One year ago John Z. hired RoofMasters to reroof a 1,200-square-foot house, and after 40 years as a licensed architect he found it the worst roofing experience of his career. He received plans upfront, but the bid number provided turned out to be only an estimate; by the end of the job RoofMasters had undercounted the single-ply roofing by 18%, which made their final price the highest among the contractors he had compared. A few days before the crew was due to start, he discovered rigid insulation had been omitted from the scope despite an earlier email confirmation that it was included, which pushed the schedule. To avoid further delay he agreed to let RoofMasters install a plain white edge metal and pay a painter to finish it because they couldn’t source the specified prefinished edge without holding up the job. The installed edge metal was poorly fitted — the workers themselves acknowledged the poor workmanship — and the project manager promised to follow up but never contacted him in the year since. When RoofMasters finally returned to install the rigid insulation, the installers asked how the roof should slope even though the plans showed the slope; he was told the crew “t