True Power Solar reviews

Lit A. hired True for a residential solar install after researching the company; crews were friendly, contracts were signed and a partial reroof and solar array went up on the roof. After installation, they discovered communication evaporated: phone calls and website messages went unanswered and they couldn’t sign into the portal to take advantage of the advertised first‑year interest‑free payment option. Months went by, then eight months later they came home to a True representative working in their backyard on the electrical box — apparently on the property without prior notice. That encounter finally forced contact; an inspection revealed True had installed the wrong brand of panels, so the company rewrote the contract and scheduled another county inspection. Nearly a year after the initial installation the inspector failed the system again because an earlier homeowner had added unpermitted electrical work to an enclosed patio that wasn’t weatherproof — work True had promised to check during a pre‑install walkthrough but obviously missed. They ended up paying to bring the patio and permits up to code, yet the panels remained off while their loan payments kicked in per the signed

Sohel I. expected a straightforward repair after a leak showed up in his living room ceiling beneath a 28-panel array on his roof, but the follow-up became a battle over what caused the leak and where to look. He opened the ceiling drywall on March 11, 2025 with a technician present, and the technician observed bracket screws driven through several spots directly under the solar field — evidence pointing to the mounting hardware as the source. The tech acknowledged the installation looked improper and admitted he couldn’t identify who did the work back when the company was new about 12 years ago. On earlier visits, when Sohel was on site, the technician never went up on the roof. Sohel asked at both on-site appointments that the tech run water with a garden hose over the panel area to pinpoint the leak; the tech initially agreed but then backed away after speaking with the company. When the company later sent photos, Sohel found they showed a different side of the roof with no panels at all, not the area above the damaged ceiling. He also says the office arranged a third inspection but never called to confirm a time he could meet, then inspected the roof without him — and he fears,

After True Power Solar (branded as SunPower by True Power) installed rooftop panels on his house, Sohel discovered water leaking through the ceiling beneath the array. On March 11, 2025 a company technician cut a section of drywall directly under the panels and found active leakage and screws that had been drilled all the way through the roof. The technician acknowledged that earlier installers had driven screws in the wrong places, creating several penetration points that were letting water in. The tech returned twice while he was on site; he suggested running a garden hose over the roof to recreate the leak and initially agreed to the test, but after speaking with owner Tong Yin he came back confrontational, offered evasive excuses and pushed what the homeowner describes as misleading explanations. Sohel is asking True Power / SunPower to repair the roof penetrations and the damaged ceiling drywall that resulted from their installation. He remains on record waiting for the company to fix the leak and the ceiling cut from the March 11 inspection.