True Power Solar reviews

Bill S. began with a clear obstacle: his roof needed attention before panels could go up. He found the sales rep, Jeff, unusually helpful—Jeff connected him with a roofing contractor so the roof could be fixed ahead of the install, and both the roof work and the solar quote were competitively priced. On installation day a six-person crew showed up early and finished by mid-afternoon, leaving a one-day, hassle-free setup. The system has run seamlessly since, and the 12-month reconciliation with SCE returned a small credit, proving the panel count and production estimate were right on. The detail that stands out is the combination of a salesperson who solved a roof problem and an install that matched the company’s generation estimate closely enough to produce a refund at true-up.

LI FU had a solar system installed a year ago and has been very pleased with True Power. Whenever a question came up, the sales rep Charlotte patiently walked them through the answer, which made the company feel trustworthy. That confidence led them to refer friends to True Power, and those friends have been happy with their installs as well. The detail that stuck with LI FU was Charlotte’s steady, patient support — it’s what prompted the referral.

Lit A. hired True for a residential solar install after researching the company; crews were friendly, contracts were signed and a partial reroof and solar array went up on the roof. After installation, they discovered communication evaporated: phone calls and website messages went unanswered and they couldn’t sign into the portal to take advantage of the advertised first‑year interest‑free payment option. Months went by, then eight months later they came home to a True representative working in their backyard on the electrical box — apparently on the property without prior notice. That encounter finally forced contact; an inspection revealed True had installed the wrong brand of panels, so the company rewrote the contract and scheduled another county inspection. Nearly a year after the initial installation the inspector failed the system again because an earlier homeowner had added unpermitted electrical work to an enclosed patio that wasn’t weatherproof — work True had promised to check during a pre‑install walkthrough but obviously missed. They ended up paying to bring the patio and permits up to code, yet the panels remained off while their loan payments kicked in per the signed

Alberto Lerdo hired True Power Solar last year for a home solar installation and walked away impressed by how quickly and affordably the job finished. Because the company runs a small crew, they concentrated on his roof and the permitting process and pushed the project through as fast as possible. When a problem showed up with his building permit, the team didn't just pass along the issue—they helped investigate it at the city and dealt with the paperwork and follow‑up that would have otherwise become his headache. They handled every snag that arose and kept him informed; Ana, the receptionist, stayed on top of communications, answered questions promptly and made sure he understood each step. He ended up paying far less than many neighbors for what he considers a high‑quality installation and now recommends the company to his friends. The detail that stands out: a compact, hands‑on crew that literally took his permit trouble to city hall and still delivered a lower‑cost, well‑executed system.

After years of weighing options, Avery chose True Power Solar in 2022 to lock in NEM 2.0 for a California rooftop system without a battery. They weathered a long stretch of city and SCE approvals and inspections—a drawn-out paperwork phase—before crews arrived and completed the physical installation in about three days. That rapid, efficient installation stood out against the slow permitting process, and the array has been producing reliably ever since. A neighbor followed the same path and had their system installed as well, reinforcing that this was a practical, local solution. The detail that lingers: expect months of approvals, but when the installers show up, the job can be finished in a matter of days and keep running smoothly.

Sohel I. expected a straightforward repair after a leak showed up in his living room ceiling beneath a 28-panel array on his roof, but the follow-up became a battle over what caused the leak and where to look. He opened the ceiling drywall on March 11, 2025 with a technician present, and the technician observed bracket screws driven through several spots directly under the solar field — evidence pointing to the mounting hardware as the source. The tech acknowledged the installation looked improper and admitted he couldn’t identify who did the work back when the company was new about 12 years ago. On earlier visits, when Sohel was on site, the technician never went up on the roof. Sohel asked at both on-site appointments that the tech run water with a garden hose over the panel area to pinpoint the leak; the tech initially agreed but then backed away after speaking with the company. When the company later sent photos, Sohel found they showed a different side of the roof with no panels at all, not the area above the damaged ceiling. He also says the office arranged a third inspection but never called to confirm a time he could meet, then inspected the roof without him — and he fears,

Charles went with True Power Solar in 2014 for the home he’s owned since 1996, and over a decade later he counts it as the best investment he’s made as a homeowner. He describes a hands-on experience from the installers up through the office: crews who were customer-friendly and a customer representative, John, who stayed involved from the initial install through routine follow-ups. When issues or questions came up, John answered his calls and made sure problems were fixed and resolved. Charles liked the service enough to add more panels after the original installation, and the system has driven his electric bill down to roughly $600–$700 a year. The detail that stands out is the ongoing personal attention — years of follow-up and the ability to expand the array — paired with a noticeably low annual power cost.

Henry experienced a remarkably quick turnaround on his home solar project — the install happened fast and smoothly. True Power Solar managed the whole process, from the first call through the final hookup, and the crew stayed hands-on throughout. He found the team consistently helpful, ready to answer questions and walk him through each step. He left confident enough to use them again if he decides to add more panels.

After True Power Solar (branded as SunPower by True Power) installed rooftop panels on his house, Sohel discovered water leaking through the ceiling beneath the array. On March 11, 2025 a company technician cut a section of drywall directly under the panels and found active leakage and screws that had been drilled all the way through the roof. The technician acknowledged that earlier installers had driven screws in the wrong places, creating several penetration points that were letting water in. The tech returned twice while he was on site; he suggested running a garden hose over the roof to recreate the leak and initially agreed to the test, but after speaking with owner Tong Yin he came back confrontational, offered evasive excuses and pushed what the homeowner describes as misleading explanations. Sohel is asking True Power / SunPower to repair the roof penetrations and the damaged ceiling drywall that resulted from their installation. He remains on record waiting for the company to fix the leak and the ceiling cut from the March 11 inspection.